BNI Madagascar, the first Malagasy bank, has long played a central role in supporting inclusive economic growth across the country. With a strong national presence and a commitment to accessible, customer-centric financial services, the bank set out to redefine its digital banking experience for a rapidly evolving market.

To support its digital roadmap and strengthen customer engagement, BNI selected Temenos Digital Banking as the foundation for its next-generation digital platform.

Turning digital ambition into reality

As part of its transformation strategy, BNI aimed to deliver a mobile banking experience that would reflect its unique brand identity while meeting rising customer expectations for convenience and usability.

The bank required a platform capable of supporting a fully customized user experience, seamless integration with its core and third-party systems, and the scalability to support long-term innovation.

Rather than implementing a standard out-of-the-box solution, BNI sought to leverage the flexibility of the Temenos Digital Banking platform to create a differentiated digital experience tailored to its customers.

Delivering a tailored digital experience

The implementation was delivered in collaboration with Orion Innovation, a leading Temenos partner with deep expertise in core and digital banking solutions.

Working closely with BNI, the teams designed and deployed a highly customized Temenos Digital Banking solution aligned with the bank’s strategic and design objectives. The project included:

• A fully bespoke mobile UX/UI crafted to mirror BNI’s brand identity
• Seamless integration with core banking and third-party systems
• Agile implementation methodologies enabling speed and flexibility
• A scalable architecture designed to support future product innovation

The result is a modern digital banking platform that enhances customer engagement while strengthening operational efficiency and accelerating time-to-market for new services.

Strengthening customer engagement and adoption

Since go-live, BNI Madagascar has reported strong user adoption and positive customer feedback, particularly regarding the app’s intuitive design and ease of use.

By leveraging Temenos Digital Banking, BNI has reinforced its ability to deliver secure, personalized and accessible services across Madagascar, further strengthening its market position as a digital leader.

BNI Madagascar has successfully accelerated core banking innovation with Temenos and Orion and it now operates on a flexible and scalable platform designed to evolve alongside customer expectations and support the bank’s continued digital transformation journey.

BNI Madagascar Reimagining Digital Banking for a New Generation Antananarivo, Madagascar At a Glance • Launch of a highly customized Temenos Digital Banking platform • Bespoke UX/UI reflecting BNI’s brand identity • Seamless integration by Orion with core banking and third-party systems • Modern, scalable platform designed for future growth • Strong user adoption and positive customer feedback post go-live   BNI Madagascar, the first Malagasy bank, has long played a central role in supporting inclusive economic growth across the country. With a strong national presence and a commitment to accessible, customer-centric financial services, the bank set out to redefine its digital banking experience for a rapidly evolving market. To support its digital roadmap and strengthen customer engagement, BNI selected Temenos Digital Banking as the foundation for its next-generation digital platform. Turning digital ambition into reality https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video BNI Madagascar logo Delivering a tailored digital experience There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Orion’s partnership has elevated our digital capabilities and allowed us to better serve our customers with convenience and efficiency.” Thibault Huvelle, Head of Digital at BNI Madagascar Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Since go-live, BNI Madagascar has reported strong user adoption and positive customer feedback, particularly regarding the app’s intuitive design and ease of use. By leveraging Temenos Digital Banking, BNI has reinforced its ability to deliver secure, personalized and accessible services across Madagascar, further strengthening its market position as a digital leader. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   BNI Madagascar has successfully accelerated core banking innovation with Temenos and Orion and it now operates on a flexible and scalable platform designed to evolve alongside customer expectations and support the bank’s continued digital transformation journey. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Strengthening customer engagement and adoption ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS This project exemplifies our commitment to supporting our clients in realizing their specific ambitions. By leveraging the full potential of the Temenos platform, our team enabled the delivery of a truly customized solution that brings BNI’s vision and design concepts to life. We are proud to have contributed to setting a new benchmark for digital banking in the region.” Suchen Janjale, Head of Temenos Practice, Orion Innovation ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS CAB also completed its upgrade of the Temenos Financial Crime Mitigation (FCM) suite in December 2024, in line with a mandate from the Central Bank of Jordan. The bank uses the full suite of FCM modules, including screening, profiling, and KYC+. With VBOT implemented, false positives dropped by 40–50%, significantly reducing manual review effort and compliance overhead. Looking ahead, CAB plans to deploy Temenos AI in the near future, leveraging subscription-based licensing secured during contract renewal. This AI-driven capability is expected to further enhance screening accuracy and operational efficiency. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions This project exemplifies our commitment to supporting our clients in realizing their specific ambitions. By leveraging the full potential of the Temenos platform, our team enabled the delivery of a truly customized solution that brings BNI’s vision and design concepts to life. We are proud to have contributed to setting a new benchmark for digital banking in the region.” Suchen Janjale, Head of Temenos Practice, Orion Innovation We partnered successfully with:   Read more about Orion Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Strong governance, growing capability CAB attributes the success of the transformation to strong governance and close collaboration with Temenos, formalized through various Temenos services and dedicated support agreements. “These agreements were the key success factor,” said Rami. “They ensured accountability, alignment, and full engagement across all stakeholders. It wasn’t about hoping to succeed, but about planning to succeed. It was a win-win situation.” In parallel, CAB is investing in internal capability building, training staff through the Temenos Learning Community (TLC) with the goal of executing future upgrades independently. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution The implementation was delivered in collaboration with Orion Innovation, a leading Temenos partner with deep expertise in core and digital banking solutions. Working closely with BNI, the teams designed and deployed a highly customized Temenos Digital Banking solution aligned with the bank’s strategic and design objectives. The project included: A fully bespoke mobile UX/UI crafted to mirror BNI’s brand identity Seamless integration with core banking and third-party systems Agile implementation methodologies enabling speed and flexibility A scalable architecture designed to support future product innovation The result is a modern digital banking platform that enhances customer engagement while strengthening operational efficiency and accelerating time-to-market for new services. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories We want to own our transformation end to end. Partners are important, but internal capability means we can scale on our own terms. Leveraging Temenos Learning Community, we can own our transformation while reducing long-term delivery costs.” – Rami Maayah, Group CIO at Cairo Amman Bank Benchmarking for the future Later in 2026, CAB will re-engage with the Temenos Value Benchmark (TVB) to assess progress against the digital maturity matrix and guide investment decisions for the next three to five years. The bank is also evaluating Temenos Digital, Temenos Payments, Trade Finance, and Treasury capabilities that were previously unattainable on the previous platform. Temenos’ standing in analyst reports helped validate CAB’s long-term choice. Temenos is focused on banking, and its roadmap is fully aligned with what we need. This isn’t just about modernizing for today. This platform is the foundation for what comes next: AI, digital onboarding, and instant payments. We are finally in a position to move fast on a solid base.” – Rami Maayah, Group CIO at Cairo Amman Bank One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution ss3 Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories As part of its transformation strategy, BNI aimed to deliver a mobile banking experience that would reflect its unique brand identity while meeting rising customer expectations for convenience and usability. The bank required a platform capable of supporting a fully customized user experience, seamless integration with its core and third-party systems, and the scalability to support long-term innovation. Rather than implementing a standard out-of-the-box solution, BNI sought to leverage the flexibility of the Temenos Digital Banking platform to create a differentiated digital experience tailored to its customers. https://vimeo.com/1158984519/4d72d33443 SS Overview Orion Innovation successfully implemented a highly customized Temenos Digital Banking platform for BNI Madagascar, the first Malagasy bank. This project represents a major milestone in BNI’s digital transformation journey, delivering a next-generation, user-centric digital banking experience to its customers across Madagascar. BNI is a pioneering financial institution in Madagascar, recognized for its commitment to inclusive economic growth and innovative financial solutions. With a strong national presence, the bank aims to empower both individuals and businesses by offering secure, efficient, and accessible banking services that meet evolving customer needs. ss Orion’s partnership has elevated our digital capabilities and allowed us to better serve our customers with convenience and efficiency.” Thibault Huvelle, Head of Digital at BNI Madagascar.   The success of this implementation demonstrates the tangible value of collaboration, innovation, and customer focus in digital transformation initiatives. From Temenos “Congratulations to the team at BNI Madagascar on a successful go-live with Temenos Digital Banking. This milestone empowers the bank to enhance customer experiences and deliver smarter, faster banking services. It also highlights the strength of our digital banking solutions for banks in Africa to accelerate innovation and digital transformation.” — Santhosh Rao, Managing Director – MEA, Temenos   Outcome ✅ 100% Custom UX/UI Design ✅ Seamless Integration with Core Systems ✅ High Customer Adoption & Positive Feedback ✅ Future-Ready, Scalable Digital Platform   Through this partnership, Orion and Temenos have set a new standard for digital banking innovation in Madagascar. The project showcases the power of Temenos Digital technology in enabling banks to deliver secure, personalized, and scalable digital experiences — paving the way for continued growth and transformation across Africa’s financial landscape.   ss This project exemplifies our commitment to supporting our clients in realizing their specific ambitions. By leveraging the full potential of the Temenos platform, our team enabled the delivery of a truly customized solution that brings BNI’s vision and design concepts to life. We are proud to have contributed to setting a new benchmark for digital banking in the region.” Suchen Janjale, Head of Temenos Practice, Orion Innovation Orion’s partnership has elevated our digital capabilities and allowed us to better serve our customers with convenience and efficiency.” Thibault Huvelle, Head of Digital at BNI Madagascar.   The success of this implementation demonstrates the tangible value of collaboration, innovation, and customer focus in digital transformation initiatives. Outcome ✅ 100% Custom UX/UI Design ✅ Seamless Integration with Core Systems ✅ High Customer Adoption & Positive Feedback ✅ Future-Ready, Scalable Digital Platform Through this partnership, Orion and Temenos have set a new standard for digital banking innovation in Madagascar. The project showcases the power of Temenos Digital technology in enabling banks to deliver secure, personalized, and scalable digital experiences — paving the way for continued growth and transformation across Africa’s financial landscape.   Overview Orion Innovation successfully implemented a highly customized Temenos Digital Banking platform for BNI Madagascar, the first Malagasy bank. This project represents a major milestone in BNI’s digital transformation journey, delivering a next-generation, user-centric digital banking experience to its customers across Madagascar. BNI is a pioneering financial institution in Madagascar, recognized for its commitment to inclusive economic growth and innovative financial solutions. With a strong national presence, the bank aims to empower both individuals and businesses by offering secure, efficient, and accessible banking services that meet evolving customer needs.

Banking across generations and segments

Cairo Amman Bank (CAB) has been a leading financial institution in Jordan and Palestine since 1960. It serves a diverse customer base through three distinct segments, LINC (a youth-focused digital brand for ages 18-40), SIGNATURE (elite individuals and corporate clients), and the mass market operating under the CAB brand.

In Jordan, LINC is deeply embedded in university life through co-branded prepaid student ID cards, while SIGNATURE and CAB serve the bank’s premium and broad-based customer segments.

By 2025, CAB reached a critical juncture. Although Temenos Core had been fully rolled out in 2012, following a period of coexistence with a legacy system, the core platform had not been upgraded in more than a decade, limiting CAB’s ambitions that need additional scalability and innovation.

“We knew we couldn’t scale the way we wanted,” said Rami Maayah, Group CIO. ” Our previous setup demanded too many resources just to keep things running. It was clearly time for a meaningful step forward.”

From stalled to scalable

Given the complexity of the previous setup, an upgrade in 2017 wasn’t finished at the time, so CAB later adopted a more structured approach and launched a full‑scope technical transformation in Jordan and Bahrain. The bank went live successfully on 12 October 2025, marking a major milestone in its modernization journey.

The shift was significant: CAB migrated from IBM DB2 to Oracle and replaced outdated JBoss middleware with IBM Liberty, eliminating years of compensating controls required to manage security risks. “The upgrade removed vulnerabilities we couldn’t address before due to database and middleware limitations,” Rami explained. “We now have a stable, modern, and secure technology stack.”

The Jordan upgrade took a little over a year, reflecting the complexity of the transformation. Now live, CAB has eliminated costly extended support contracts, significantly improving cost efficiency.

The previous environment required additional maintenance, while the new subscription model delivers much greater value for only a slight increase in investment.

A clear three-phase transformation roadmap

With Jordan and Bahrain now on a modern release, CAB has defined a clear three-phase strategy:

• Technical Upgrade – Move the remaining entities to a modern release, supported by Temenos’ always upgradable platform.
• Back-to-Core Assessment – Remove ~2,900 local customizations and realign with an adopt approach to consume rich and standard functionality.
• Functional Upgrade – Build on a clean core to deploy new digital services and innovation.

Momentum in CAB Palestine

CAB is also applying the same approach to its Palestine operations, with the upgrade targeted for completion by mid-2026. Unlike Jordan, the Palestine environment still runs on Jbase, a file-based system, adding complexity.

“We took the hard road first in Jordan,” Rami noted. “CAB Palestine will benefit directly from those lessons, allowing us to move faster and more efficiently.”

Modernizing compliance and AI readiness

CAB also completed its upgrade of the Temenos Financial Crime Mitigation (FCM) suite in December 2024, in line with a mandate from the Central Bank of Jordan. The bank uses the full suite of FCM modules, including screening, profiling, and KYC+.

With VBOT implemented, false positives dropped by 40–50%, significantly reducing manual review effort and compliance overhead.

Looking ahead, CAB plans to deploy Temenos AI in the near future, leveraging subscription-based licensing secured during contract renewal. This AI-driven capability is expected to further enhance screening accuracy and operational efficiency.

Strong governance, growing capability

CAB attributes the success of the transformation to strong governance and close collaboration with Temenos, formalized through various Temenos services and dedicated support agreements.

“These agreements were the key success factor,” said Rami. “They ensured accountability, alignment, and full engagement across all stakeholders. It wasn’t about hoping to succeed, but about planning to succeed. It was a win-win situation.”

In parallel, CAB is investing in internal capability building, training staff through the Temenos Learning Community (TLC) with the goal of executing future upgrades independently.

Benchmarking for the future

Later in 2026, CAB will re-engage with the Temenos Value Benchmark (TVB) to assess progress against the digital maturity matrix and guide investment decisions for the next three to five years.

The bank is also evaluating Temenos Digital, Temenos Payments, Trade Finance, and Treasury capabilities that were previously unattainable on the previous platform.

Cairo Amman Bank Modernizing the Core to Enable Scalable, Digital-First Banking Amman, Jordan At a Glance • Significant annual savings were achieved by eliminating extended maintenance (EM) fees • 2,900 local customizations targeted for removal in the upcoming “back-to-core” adopt strategy • Replacing outdated infrastructure and unsustainable compensating controls which mitigate possible security vulnerabilities • VBOT implementation reduced FCM false positives by 40–50%; meeting Central Bank of Jordan mandates Banking across generations and segments https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Cairo Amman Bank logo From stalled to scalable There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK A clear three-phase transformation roadmap Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Momentum in CAB Palestine We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Modernizing compliance and AI readiness The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results With Jordan and Bahrain now on a modern release, CAB has defined a clear three-phase strategy: Technical Upgrade – Move the remaining entities to a modern release, supported by Temenos’ always upgradable platform. Back-to-Core Assessment – Remove ~2,900 local customizations and realign with an adopt approach to consume rich and standard functionality. Functional Upgrade – Build on a clean core to deploy new digital services and innovation. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS CAB is also applying the same approach to its Palestine operations, with the upgrade targeted for completion by mid-2026. Unlike Jordan, the Palestine environment still runs on Jbase, a file-based system, adding complexity. “We took the hard road first in Jordan,” Rami noted. “CAB Palestine will benefit directly from those lessons, allowing us to move faster and more efficiently.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS CAB also completed its upgrade of the Temenos Financial Crime Mitigation (FCM) suite in December 2024, in line with a mandate from the Central Bank of Jordan. The bank uses the full suite of FCM modules, including screening, profiling, and KYC+. With VBOT implemented, false positives dropped by 40–50%, significantly reducing manual review effort and compliance overhead. Looking ahead, CAB plans to deploy Temenos AI in the near future, leveraging subscription-based licensing secured during contract renewal. This AI-driven capability is expected to further enhance screening accuracy and operational efficiency. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Strong governance, growing capability CAB attributes the success of the transformation to strong governance and close collaboration with Temenos, formalized through various Temenos services and dedicated support agreements. “These agreements were the key success factor,” said Rami. “They ensured accountability, alignment, and full engagement across all stakeholders. It wasn’t about hoping to succeed, but about planning to succeed. It was a win-win situation.” In parallel, CAB is investing in internal capability building, training staff through the Temenos Learning Community (TLC) with the goal of executing future upgrades independently. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Given the complexity of the previous setup, an upgrade in 2017 wasn’t finished at the time, so CAB later adopted a more structured approach and launched a full‑scope technical transformation in Jordan and Bahrain. The bank went live successfully on 12 October 2025, marking a major milestone in its modernization journey. The shift was significant: CAB migrated from IBM DB2 to Oracle and replaced outdated JBoss middleware with IBM Liberty, eliminating years of compensating controls required to manage security risks. “The upgrade removed vulnerabilities we couldn’t address before due to database and middleware limitations,” Rami explained. “We now have a stable, modern, and secure technology stack.” The Jordan upgrade took a little over a year, reflecting the complexity of the transformation. Now live, CAB has eliminated costly extended support contracts, significantly improving cost efficiency. The previous environment required additional maintenance, while the new subscription model delivers much greater value for only a slight increase in investment. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories We want to own our transformation end to end. Partners are important, but internal capability means we can scale on our own terms. Leveraging Temenos Learning Community, we can own our transformation while reducing long-term delivery costs.” Rami Maayah, Group CIO at Cairo Amman Bank Benchmarking for the future Later in 2026, CAB will re-engage with the Temenos Value Benchmark (TVB) to assess progress against the digital maturity matrix and guide investment decisions for the next three to five years. The bank is also evaluating Temenos Digital, Temenos Payments, Trade Finance, and Treasury capabilities that were previously unattainable on the previous platform. Temenos’ standing in analyst reports helped validate CAB’s long-term choice. Temenos is focused on banking, and its roadmap is fully aligned with what we need. This isn’t just about modernizing for today. This upgradable platform is the foundation for what comes next: AI, digital onboarding, and instant payments. We are now in a position to move fast on a solid base.” Rami Maayah, Group CIO at Cairo Amman Bank One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Cairo Amman Bank (CAB) has been a leading financial institution in Jordan and Palestine since 1960. It serves a diverse customer base through three distinct segments, LINC (a youth-focused digital brand for ages 18-40), SIGNATURE (elite individuals and corporate clients), and the mass market operating under the CAB brand. In Jordan, LINC is deeply embedded in university life through co-branded prepaid student ID cards, while SIGNATURE and CAB serve the bank’s premium and broad-based customer segments. By 2025, CAB reached a critical juncture. Although Temenos Core had been fully rolled out in 2012, following a period of coexistence with a legacy system, the core platform had not been upgraded in more than a decade, limiting CAB’s ambitions that need additional scalability and innovation. “We knew we couldn’t scale the way we wanted,” said Rami Maayah, Group CIO. ” Our previous setup demanded too many resources just to keep things running. It was clearly time for a meaningful step forward.” https://vimeo.com/1158984519/4d72d33443 SS

A growth engine for Vietnam

Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable.

Expanding from the core

VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases.

“We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.”

More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam.

A strategic upgrade with the right partners

VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations.

This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window.

Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable.

“With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar.

Results that scale with ambition

The transformation delivered immediate and measurable gains. Business processing speeds improved by 30%, and payment transaction volumes rose by 40%. The upgraded system can now handle double the daily volume without issue, enabling faster, more stable product launches. Most importantly, the go-live was completed without a single incident, ensuring uninterrupted service and reinforcing trust across the customer base.

Built on trust, delivered through partnership

Temenos was the natural choice for VPBank’s continued core transformation. With over 30 Temenos clients in Vietnam, the bank saw deep local knowledge and the business functionality no other vendor could match.

Augustine emphasized that VPBank’s strategy remains dynamic. “We’re constantly evaluating new technologies,” he said. “This decision made the most sense at the current juncture, but the pace of change is fast. We’re always scanning the horizon, but if Temenos continues to innovate and decouple modules, they’ll stay in the lead.”

Systems Limited impressed the bank with its resolve. “They didn’t talk about cost,” Augustine said. “They talked about solving the problem. That made all the difference.”

“This success with VPBank demonstrates the depth of our expertise in executing major core banking upgrades on a global scale,” said Ammara Masood, GM Global Industries, Banking & Financial Services, Systems Limited. “By combining innovative methodologies with Temenos’ next-generation platform and Red Hat OpenShift, we’ve enabled VPBank to achieve remarkable improvements in scalability, efficiency, and performance.”

Modernisation that drives inclusion

The technology upgrade is about more than just scale. It’s also enabling inclusion.

Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.”

AI, automation, and agility

With the new core in place, VPBank is now focused on building out its AI strategy. From conversational AI tools to internal automation, the bank is developing an “AI factory” model that enables teams to build, test, and launch intelligent tools faster.

The foundation is the data; and the integrity of that data comes from a trusted, resilient core.

“AI is just an enabler,” Augustine said. “Data is the crown jewel. And with Temenos, we know our data is secure, stable, and ready to power the next wave of innovation.”

With the upgrade complete and the bank now future-ready, VPBank is focused on reaching the next horizon of growth. As digital adoption accelerates and AI reshapes the financial landscape, agility will be the key to the future, explains Augustine. “Now we have the capabilities to adapt. That’s partly about the technology we’ve deployed, but equally about having a partner in Temenos that is shaping the future, putting us in the driving seat.”

VPBank Scaling smarter and powering inclusion Hanoi, Vietnam At a Glance • One of the largest core banking upgrades executed in Vietnam • 18M+ accounts migrated in a single weekend • 30% faster business processing • 40% increase in payment transaction volumes • Core banking system now handles double the volume with zero incidents • Near-zero customer disruption during go-live A growth engine for Vietnam https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video VPBank logo Expanding from the core There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK We were told we’d need people who could construct smart contracts. Temenos offered a more intuitive, business-friendly platform that our teams could adapt to quickly. That made the decision clear.” Augustine Wong Kok Seng, former CIO at VPBank Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations. This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window. Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable. “With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The transformation delivered immediate and measurable gains. Business processing speeds improved by 30%, and payment transaction volumes rose by 40%. The upgraded system can now handle double the daily volume without issue, enabling faster, more stable product launches. Most importantly, the go-live was completed without a single incident, ensuring uninterrupted service and reinforcing trust across the customer base. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results A strategic upgrade with the right partners ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Results that scale with ambition ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Today, we can serve twice the volume with better quality. The customer experience is significantly improved – faster, more responsive, and more reliable.” Do Cam Van, Director of Core Banking Applications Service at VPBank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Built on trust, delivered through partnership Temenos was the natural choice for VPBank’s continued core transformation. With over 30 Temenos clients in Vietnam, the bank saw deep local knowledge and the business functionality no other vendor could match. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases. “We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.” More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories No one else had the business functionality and scale we needed. We explored all options, but Temenos was the only partner who could support our growth at this size. Frankly, no one else had the depth we needed. When things got tough, Temenos’ leadership was directly involved. I could call them up at any time, and they made things happen.” Augustine Wong Kok Seng, former CIO at VPBank Augustine emphasized that VPBank’s strategy remains dynamic. “We’re constantly evaluating new technologies,” he said. “This decision made the most sense at the current juncture, but the pace of change is fast. We’re always scanning the horizon, but if Temenos continues to innovate and decouple modules, they’ll stay in the lead.” Systems Limited impressed the bank with its resolve. “They didn’t talk about cost,” Augustine said. “They talked about solving the problem. That made all the difference.” “This success with VPBank demonstrates the depth of our expertise in executing major core banking upgrades on a global scale,” said Ammara Masood, GM Global Industries, Banking & Financial Services, Systems Limited. “By combining innovative methodologies with Temenos’ next-generation platform and Red Hat OpenShift, we’ve enabled VPBank to achieve remarkable improvements in scalability, efficiency, and performance.” Modernisation that drives inclusion The technology upgrade is about more than just scale. It’s also enabling inclusion. Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.” AI, automation, and agility ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable. With the new core in place, VPBank is now focused on building out its AI strategy. From conversational AI tools to internal automation, the bank is developing an “AI factory” model that enables teams to build, test, and launch intelligent tools faster. The foundation is the data; and the integrity of that data comes from a trusted, resilient core. “AI is just an enabler,” Augustine said. “Data is the crown jewel. And with Temenos, we know our data is secure, stable, and ready to power the next wave of innovation.” With the upgrade complete and the bank now future-ready, VPBank is focused on reaching the next horizon of growth. As digital adoption accelerates and AI reshapes the financial landscape, agility will be the key to the future, explains Augustine. “Now we have the capabilities to adapt. That’s partly about the technology we’ve deployed, but equally about having a partner in Temenos that is shaping the future, putting us in the driving seat.” We partnered successfully with: We partnered successfully with: We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

FundBank is an institutional bank focused on serving the asset management industry, including hedge funds, private equity, venture capital, and family offices. The bank prioritizes safety, liquidity, and speed, holding client funds in trust without engaging in lending or leveraging activities. FundBank offers a global footprint across the U.S., Europe, and the Cayman Islands, providing multi-currency banking, custody, payments, and trading services. Its digital-first platform enables fast onboarding, and a seamless user experience tailored to sophisticated asset managers. As the bank continues to scale, FundBank expects its digital operating model to drive measurable performance improvements across efficiency, growth, and customer experience.

A new kind of bank for the global asset management industry

When FundBank continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering FundBank turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity.

FundBank isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, FundBank is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations.

“FundBank was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Global Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.”

A clean slate and a clear vision

Having operated in the Cayman Islands for many years, FundBank launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, FundBank expanded to Luxembourg.

This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets.

Powered by the end-to end Temenos SaaS stack

To power its growth, FundBank adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, FundBank expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement.

100% digital from day one

From day one, FundBank set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects FundBank to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly.

One platform, multiple markets

All FundBank entities—U.S., Luxembourg, and the Cayman Islands—are running, or will soon run, on a single Temenos SaaS instance. This unified model simplifies operations, reduces costs, and ensures consistent client experience across markets. The rollout is happening in phases: the U.S. and Luxembourg are already live, and the Cayman Islands will follow in short order. The shared platform model is expected to further improve performance as volumes grow across regions.

“We’re not maintaining systems; we’re enhancing experiences,” Diarmuid said. “That’s the value of going all in on SaaS.”

Collaboration and partnership

FundBank worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record FundBank needed, giving the bank confidence as it expanded its global footprint.

A future-ready platform

FundBank’s success consuming the end-to-end Temenos offering on SaaS has already drawn attention from across the industry. With its core and digital platforms live, the bank is now exploring the next wave of innovation, including AI-driven insights, deeper analytics, and new digital products designed to give clients smarter, faster, and simpler ways to manage their funds. This also includes adopting blockchain technology to enable secure, compliant crypto services for its institutional clients. Together, these initiatives are expected to drive continued gains in efficiency, performance, and client satisfaction as FundBank scales globally.

FundBank Building a Global Digital Bank At a Glance • Running the full Temenos SaaS stack, including Core, Digital, Payments Hub, Data Hub, and Financial Crime Mitigation • Cloud Based: Public cloud hyperscale infrastructure providing extensive resilience and security from Azure • Multi-jurisdictional: Temenos multi-bank model supports operations in the U.S., Luxembourg, and the Cayman Islands. • Fully digital client onboarding that is fast, secure, and completely paperless FundBank is an institutional bank focused on serving the asset management industry, including hedge funds, private equity, venture capital, and family offices. The bank prioritizes safety, liquidity, and speed, holding client funds in trust without engaging in lending or leveraging activities. FundBank offers a global footprint across the U.S., Europe, and the Cayman Islands, providing multi-currency banking, custody, payments, and trading services. Its digital-first platform enables fast onboarding, and a seamless user experience tailored to sophisticated asset managers. As the bank continues to scale, FundBank expects its digital operating model to drive measurable performance improvements across efficiency, growth, and customer experience. A new kind of bank for the global asset management industry https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Fundbank logo A clean slate and a clear vision There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK To succeed, we needed a platform that could scale globally without adding complexity, which is why we selected the Temenos banking platform.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Powered by the end-to end Temenos SaaS stack We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   With Temenos, we can offer our clients an enhanced digital experience and scale efficiently. This is key to our future growth.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS To power its growth, FundBank adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, FundBank expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS 100% digital from day one ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories From day one, FundBank set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects FundBank to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly. One platform, multiple markets ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Having operated in the Cayman Islands for many years, FundBank launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, FundBank expanded to Luxembourg. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories All FundBank entities—U.S., Luxembourg, and the Cayman Islands—are running, or will soon run, on a single Temenos SaaS instance. This unified model simplifies operations, reduces costs, and ensures consistent client experience across markets. The rollout is happening in phases: the U.S. and Luxembourg are already live, and the Cayman Islands will follow in short order. The shared platform model is expected to further improve performance as volumes grow across regions. “We’re not maintaining systems; we’re enhancing experiences,” Diarmuid said. “That’s the value of going all in on SaaS.” Collaboration and partnership FundBank worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record FundBank needed, giving the bank confidence as it expanded its global footprint. A future-ready platform FundBank’s success consuming the end-to-end Temenos offering on SaaS has already drawn attention from across the industry. With its core and digital platforms live, the bank is now exploring the next wave of innovation, including AI-driven insights, deeper analytics, and new digital products designed to give clients smarter, faster, and simpler ways to manage their funds. This also includes adopting blockchain technology to enable secure, compliant crypto services for its institutional clients. Together, these initiatives are expected to drive continued gains in efficiency, performance, and client satisfaction as FundBank scales globally. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories When FundBank continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering FundBank turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity. FundBank isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, FundBank is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations. “FundBank was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Global Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.” The technology provided by Temenos empowers our clients to move faster, bank smarter, and focus on what matters most, their investments.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank We partnered successfully with: We partnered successfully with: We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

Raiffeisen Bank dd Bosna i Hercegovina (RBBH) has been a cornerstone of the country’s financial sector since 2000. As the second-largest bank in the market, it serves over half a million individual customers and 50,000 business clients ranging from micro-enterprises to large corporations. The bank operates as part of the broader Raiffeisen Bank International (RBI) network, benefiting from both local market expertise and international economies of scale.

The bank has built a reputation for stability and customer service. But in an increasingly digital world, the bank recognized that maintaining its competitive edge would require more than traditional banking approaches.

Facing the digital imperative

The challenge facing RBBH was both immediate and strategic. Customer behaviour was shifting rapidly, and their expectations were accelerating beyond the bank’s capability to develop. “The demand for digital services is increasing, and we cannot afford to fall behind,” explained Kreshnik Halili, the bank’s CIO/COO. The bank’s legacy systems, built over many years, had become a constraint rather than an enabler.

Basic processes such as opening a current account were complex and lengthy, creating workload for staff and delays for customers. Integration with new digital channels was limited; and the speed required to compete in today’s market was simply not achievable.
“We couldn’t settle for small enhancements around the edges,” said Kreshnik. “We needed a complete overhaul of our technology.”

Choosing a scalable, proven platform

RBBH’s selection process balanced their immediate needs with a longer-term view. The bank evaluated multiple vendors while also examining implementations within sister banks across the RBI banking group.

Temenos emerged as the clear choice for several compelling reasons, not least because Temenos Core was already live in other RBI subsidiaries, including Kosovo, Slovakia, and Poland. “This wasn’t just a local technology project; it was a move to ensure strategic alignment and standardization across the group.”

The decision was reinforced by Temenos’ broad customer base and partner network. “Implementing a core banking system is not an easy project. Finding companies that have successfully put systems into production meant a lot to us.”

There was also a practical element to this, added Kreshnik. “It gave us confidence that during project implementation, we would have many doors to knock on if we needed support or consultation.”

Smart implementation, real impact

Rather than opting for a ‘big bang’ approach RBBH undertook a phased go-live, starting with its core retail products: current accounts, bundles, and overdrafts. Deposits and lending will be the focus of subsequent phases, followed by its business accounts.

The implementation was led by Tech Mahindra, supported by Temenos and RBBH’s own internal team, already certified in Temenos delivery. “Mature technology and a mature team; both are needed for success,” advised Kreshnik.

Organisation is also key, he added. “We had clear roles, shared priorities, and strong communication across all three teams. That’s what made the difference.”

By adhering closely to out-of-the-box functionality and standard processes, the team minimized customization and reduced the risk of complexity creeping in mid-project.

A key enabler was Red Hat OpenShift, which allowed the deployment of Temenos in a containerized, cloud-ready environment. “When the timing is right from the regulatory point of view, our technology is ready to be migrated from on-premises to the cloud.”

Transformation in action

It did not take long for the bank to see the benefits of their investment. Internal users noticed faster response times and better integration between functions. Operational simplicity followed. Previously, it relied on three to four different systems to originate products. These were replaced with a unified, streamlined workflow within Temenos Core. As a result, new products could be created in days, rather than weeks.

One of the early priorities post-go-live was the launch of new, tailored banking packages aimed at attracting new-to-bank customers. With Temenos Core, the team was able to model and launch these products quickly and with minimal technical intervention.

“Designing tailored packages for acquisition is a key lever for our growth,” Kreshnik said. “We now move from concept to launch far faster than before.”

With the consolidation of product configuration, pricing, and lifecycle management, manual reconciliation and task duplication has been minimized. For branch teams and call center agents, this has meant better visibility, fewer systems to navigate, and improved service consistency.

“We’ve gone from managing products across multiple systems to orchestrating everything through a single core. It’s faster for our teams, and that means it’s better for our customers.”

One of the biggest enhancements was the implementation of Temenos Data Hub, which now acts as a central data layer. It enables real-time streaming to digital channels, supports faster insights, and lays the groundwork for AI-based personalization.

“We’re actively monitoring AI development and testing small proof of concepts,” explained Kreshnik. “TDH provides capabilities that we believe will contribute to this strategy and opportunities when they become available.”

Beyond the core

The bank plans to expand Temenos Core and TDH across more product lines as it continues to drive digital rollouts, fintech integrations, and open banking services.

“The market is moving fast, especially around digital expectations and embedded finance. Now we have a core that can keep up.”

The team is already scoping the next phases, which will bring Temenos into lending and card systems. Meanwhile, APIs are being opened up to enable new partnerships and mobile experiences.

A key advantage of the transformation is how it brings regional alignment with local innovation. As more RBI entities adopt the Temenos platform, knowledge and solutions can be shared across borders.

Raiffeisen Bank dd Bosna i Hercegovina Innovating locally, aligning globally Sarajevo, Bosnia and Herzegovina At a Glance • Successfully migrated +500,000 retail accounts to Temenos Core. • Deployed on OpenShift cloud infrastructure. • Consolidated up to 4 customer origination systems into a single streamlined process. • Leveraging Temenos Data Hub to prepare for real-time insights and AI-powered personalization. Raiffeisen Bank dd Bosna i Hercegovina (RBBH) has been a cornerstone of the country’s financial sector since 2000. As the second-largest bank in the market, it serves over half a million individual customers and 50,000 business clients ranging from micro-enterprises to large corporations. The bank operates as part of the broader Raiffeisen Bank International (RBI) network, benefiting from both local market expertise and international economies of scale. The bank has built a reputation for stability and customer service. But in an increasingly digital world, the bank recognized that maintaining its competitive edge would require more than traditional banking approaches. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video rai bank Facing the digital imperative There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Choosing a scalable, proven platform Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Smart implementation, real impact We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Transformation in action The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results RBBH’s selection process balanced their immediate needs with a longer-term view. The bank evaluated multiple vendors while also examining implementations within sister banks across the RBI banking group. Temenos emerged as the clear choice for several compelling reasons, not least because Temenos Core was already live in other RBI subsidiaries, including Kosovo, Slovakia, and Poland. “This wasn’t just a local technology project; it was a move to ensure strategic alignment and standardization across the group.” The decision was reinforced by Temenos’ broad customer base and partner network. “Implementing a core banking system is not an easy project. Finding companies that have successfully put systems into production meant a lot to us.” There was also a practical element to this, added Kreshnik. “It gave us confidence that during project implementation, we would have many doors to knock on if we needed support or consultation.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Rather than opting for a ‘big bang’ approach RBBH undertook a phased go-live, starting with its core retail products: current accounts, bundles, and overdrafts. Deposits and lending will be the focus of subsequent phases, followed by its business accounts. The implementation was led by Tech Mahindra, supported by Temenos and RBBH’s own internal team, already certified in Temenos delivery. “Mature technology and a mature team; both are needed for success,” advised Kreshnik. Organisation is also key, he added. “We had clear roles, shared priorities, and strong communication across all three teams. That’s what made the difference.” By adhering closely to out-of-the-box functionality and standard processes, the team minimized customization and reduced the risk of complexity creeping in mid-project. A key enabler was Red Hat OpenShift, which allowed the deployment of Temenos in a containerized, cloud-ready environment. “When the timing is right from the regulatory point of view, our technology is ready to be migrated from on-premises to the cloud.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS It did not take long for the bank to see the benefits of their investment. Internal users noticed faster response times and better integration between functions. Operational simplicity followed. Previously, it relied on three to four different systems to originate products. These were replaced with a unified, streamlined workflow within Temenos Core. As a result, new products could be created in days, rather than weeks. One of the early priorities post-go-live was the launch of new, tailored banking packages aimed at attracting new-to-bank customers. With Temenos Core, the team was able to model and launch these products quickly and with minimal technical intervention. “Designing tailored packages for acquisition is a key lever for our growth,” Kreshnik said. “We now move from concept to launch far faster than before.” With the consolidation of product configuration, pricing, and lifecycle management, manual reconciliation and task duplication has been minimized. For branch teams and call center agents, this has meant better visibility, fewer systems to navigate, and improved service consistency. “We’ve gone from managing products across multiple systems to orchestrating everything through a single core. It’s faster for our teams, and that means it’s better for our customers.” One of the biggest enhancements was the implementation of Temenos Data Hub, which now acts as a central data layer. It enables real-time streaming to digital channels, supports faster insights, and lays the groundwork for AI-based personalization. “We’re actively monitoring AI development and testing small proof of concepts,” explained Kreshnik. “TDH provides capabilities that we believe will contribute to this strategy and opportunities when they become available.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Beyond the core The bank plans to expand Temenos Core and TDH across more product lines as it continues to drive digital rollouts, fintech integrations, and open banking services. “The market is moving fast, especially around digital expectations and embedded finance. Now we have a core that can keep up.” The team is already scoping the next phases, which will bring Temenos into lending and card systems. Meanwhile, APIs are being opened up to enable new partnerships and mobile experiences. A key advantage of the transformation is how it brings regional alignment with local innovation. As more RBI entities adopt the Temenos platform, knowledge and solutions can be shared across borders. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Red Hat Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Tech Mahindra logo Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories The challenge facing RBBH was both immediate and strategic. Customer behaviour was shifting rapidly, and their expectations were accelerating beyond the bank’s capability to develop. “The demand for digital services is increasing, and we cannot afford to fall behind,” explained Kreshnik Halili, the bank’s CIO/COO. The bank’s legacy systems, built over many years, had become a constraint rather than an enabler. Basic processes such as opening a current account were complex and lengthy, creating workload for staff and delays for customers. Integration with new digital channels was limited; and the speed required to compete in today’s market was simply not achievable. “We couldn’t settle for small enhancements around the edges,” said Kreshnik. “We needed a complete overhaul of our technology.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina We partnered successfully with: We partnered successfully with: We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Learn more about Red Hat Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Learn more about Red Hat Learn more about Tech Mahindra

Komerční banka, part of the Société Générale Group, is one of the largest banks in Central and Eastern Europe. Headquartered in the Czech Republic, it manages more than USD 56 billion in assets and serves over 1.8 million retail, corporate, and investment banking clients.
Its ambition is to lead the next chapter of Czech banking through digital transformation and always-on service delivery.

Breaking from the past

In 2020, Komerční banka faced critical constraints from legacy infrastructure. Its core banking system ran on a mainframe, supported by multiple satellite applications, and couldn’t provide real-time processing or seamless customer experiences.

“We couldn’t meet the demands of a 24/7 digital economy,” said František Kubala, Tribe Leader of Core Banking Systems at Komerční banka. “Our then core platform was not online 24/7, so payments made outside of online hours had to be processed through a custom enhancement, while sales and some servicing activities were not available overnight.”

He added, “In the new era of banking, where we’re competing with challenger banks fintechs, we needed a platform built for speed, agility, and scale.”

Steady pace, big changes

That year, Komerční banka selected Temenos Core as its next-generation platform. It deployed to a private cloud using Kubernetes and PostgreSQL, with LTM as implementation partner. František recalled: “We liked the option to run the system in the cloud or in containers, and have access to certified implementation partners focusing exclusively on Temenos Core Banking to guide us.”

Additionally, Temenos Data Hub was added for real-time data streaming and reporting integration.

Rather than a big-bang approach, the bank opted for phased rollout. It launched with a pilot in 2021, covering onboarding and simple deposit products, deployed to 4,000 employees. It then moved to a public release in 2023. Migration was handled in daily waves, averaging 3,000 to 15,000 customers per night during the close-of-business process.

By the end of 2024, the bank had migrated over 1 million clients, and is on track to complete that process for all 1.6m retail accounts by the end of 2025. All this while day-to-day operations.

The platform and the people

Komerční banka selected Temenos Core Banking based on three priorities: functionality, flexibility, and speed. The platform supports retail banking, enables 24/7/365 operations, and has dramatically accelerated time to market.

The professionalism of the Temenos team was also key in the bank’s choice; and so it proved. Early in production, the bank encountered performance issues linked to PostgreSQL. Temenos collaborated with third-party experts, identified the issue, and delivered an improved version of the platform using advisory locking. Performance improved immediately.

“Temenos stood by us during a critical time, completely dedicated to our goals,” said František. “That’s the kind of relationship that builds trust. Not just superior technology, but total commitment too.”

Creating the market edge

František estimates the move to Temenos has halved the development timeline for new products. “Product development is now so much quicker and simpler. We can use the prebuilt components to configure streamlined workflows for client onboarding, and enhanced offerings such as current and savings accounts, overdrafts, and investment options.”

A centerpiece of the transformation has been a new multi-currency account; a Revolut-style retail offering built entirely on Temenos. The account gives clients a single IBAN with sub-accounts in multiple currencies. If a required sub-account doesn’t exist, it’s created automatically via transaction, with all bookings handled at the currency level. No FX is applied unless needed, and users see a single total balance.

“This is now our flagship product,” said František. “It powers international payments, simplifies the experience, and gives us a clear edge in the market. It has become our main proposition for retail customers.”

In parallel, Temenos Core is now the bank’s enterprise general ledger. The system consolidates accounting data from five external applications (set to expand to 20) streamlining regulatory and operational reporting. Temenos Data Hub transmits these updates in near real-time to the data warehouse, ensuring compliance with Czech National Bank requirements.

Setting the standards

The bank’s roadmap includes completing the migration of its entire retail and corporate base to Temenos, expanding use of Temenos Data Hub, and integrating AI. On the latter, two areas of exploration are already underway: monitoring transactions for fraud and risk patterns, and deploying AI copilots to improve collaboration between developers and business users.

“We’re learning where AI can make the biggest difference,” František said. “And Temenos is helping us explore those frontiers.”

He concludes, “With the support of Temenos, we are now strong players in the frictionless, omni-channel banking era. The capabilities we have at our disposal, and have access to for the future, ensures we can keep innovating and leading the way.”

Komercni Banka Leading in the New Era of Banking Prague, Czech Republic At a Glance • Leading Czech bank with 1.8 million customers and over 2.6 million accounts. • Using Temenos Core and Temenos Data Hub since 2021. • Phased migration strategy set to be completed by end of 2025 for all retail accounts. • Flagship multi-currency account product rolled out to the entire retail base. • General ledger powered by Temenos Core, consolidating data from 5+ systems. • 50% faster development time for new product builds. Komerční banka, part of the Société Générale Group, is one of the largest banks in Central and Eastern Europe. Headquartered in the Czech Republic, it manages more than USD 56 billion in assets and serves over 1.8 million retail, corporate, and investment banking clients.Its ambition is to lead the next chapter of Czech banking through digital transformation and always-on service delivery. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1121580145/5979d3ca46 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Komercni Banka Breaking from the past There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Steady pace, big changes Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK We chose business-led migration for a reason,” František explained. “It allowed us to rethink old products instead of copying legacy complexity into the new system.” František Kubala, Tribe Leader of Core Banking Systems at Komerční banka We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The platform and the people The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results That year, Komerční banka selected Temenos Core as its next-generation platform. It deployed to a private cloud using Kubernetes and PostgreSQL, with LTM as implementation partner. František recalled: “We liked the option to run the system in the cloud or in containers, and have access to certified implementation partners focusing exclusively on Temenos Core Banking to guide us.” Additionally, Temenos Data Hub was added for real-time data streaming and reporting integration. Rather than a big-bang approach, the bank opted for phased rollout. It launched with a pilot in 2021, covering onboarding and simple deposit products, deployed to 4,000 employees. It then moved to a public release in 2023. Migration was handled in daily waves, averaging 3,000 to 15,000 customers per night during the close-of-business process. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS By the end of 2024, the bank had migrated over 1 million clients, and is on track to complete that process for all 1.6m retail accounts by the end of 2025. All this while day-to-day operations. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Komerční banka selected Temenos Core Banking based on three priorities: functionality, flexibility, and speed. The platform supports retail banking, enables 24/7/365 operations, and has dramatically accelerated time to market. The professionalism of the Temenos team was also key in the bank’s choice; and so it proved. Early in production, the bank encountered performance issues linked to PostgreSQL. Temenos collaborated with third-party experts, identified the issue, and delivered an improved version of the platform using advisory locking. Performance improved immediately. “Temenos stood by us during a critical time, completely dedicated to our goals,” said František. “That’s the kind of relationship that builds trust. Not just superior technology, but total commitment too.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Creating the market edge František estimates the move to Temenos has halved the development timeline for new products. “Product development is now so much quicker and simpler. We can use the prebuilt components to configure streamlined workflows for client onboarding, and enhanced offerings such as current and savings accounts, overdrafts, and investment options.” A centerpiece of the transformation has been a new multi-currency account; a Revolut-style retail offering built entirely on Temenos. The account gives clients a single IBAN with sub-accounts in multiple currencies. If a required sub-account doesn’t exist, it’s created automatically via transaction, with all bookings handled at the currency level. No FX is applied unless needed, and users see a single total balance. “This is now our flagship product,” said František. “It powers international payments, simplifies the experience, and gives us a clear edge in the market. It has become our main proposition for retail customers.” In parallel, Temenos Core is now the bank’s enterprise general ledger. The system consolidates accounting data from five external applications (set to expand to 20) streamlining regulatory and operational reporting. Temenos Data Hub transmits these updates in near real-time to the data warehouse, ensuring compliance with Czech National Bank requirements. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories In 2020, Komerční banka faced critical constraints from legacy infrastructure. Its core banking system ran on a mainframe, supported by multiple satellite applications, and couldn’t provide real-time processing or seamless customer experiences. “We couldn’t meet the demands of a 24/7 digital economy,” said František Kubala, Tribe Leader of Core Banking Systems at Komerční banka. “Our then core platform was not online 24/7, so payments made outside of online hours had to be processed through a custom enhancement, while sales and some servicing activities were not available overnight.” He added, “In the new era of banking, where we’re competing with challenger banks fintechs, we needed a platform built for speed, agility, and scale.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Setting the standards The bank’s roadmap includes completing the migration of its entire retail and corporate base to Temenos, expanding use of Temenos Data Hub, and integrating AI. On the latter, two areas of exploration are already underway: monitoring transactions for fraud and risk patterns, and deploying AI copilots to improve collaboration between developers and business users. “We’re learning where AI can make the biggest difference,” František said. “And Temenos is helping us explore those frontiers.” He concludes, “With the support of Temenos, we are now strong players in the frictionless, omni-channel banking era. The capabilities we have at our disposal, and have access to for the future, ensures we can keep innovating and leading the way.” We partnered successfully with: We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Read more about LTM Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

Bank NXT, a leading provider of integrated banking solutions in Egypt, has set its sights on becoming one of the country’s top ten banks in terms of Return on Equity (ROE) and Return on Assets (ROA). The bank is taking a bold, tech-forward approach, with a strong focus on flexibility, speed, and delivering differentiated services across both retail and corporate segments. With people at the core of its transformation journey, Bank NXT continues to introduce innovative solutions designed to meet evolving market expectations.

Breaking free

Before the bank’s modernization journey, launching new products required significant development efforts, extensive testing, and multiple workarounds even for basic features. Simple changes involved custom development and lengthy testing cycles, often resulting in months of delay.

“As part of our earlier processes, we had to build everything from validations and parameters to compliance logic. Even the smallest updates required considerable effort,” explained Mohamed Hussain.

The need for transformation became increasingly urgent due to growing pressure from tech-savvy customers, emerging fintech competition, and heightened regulatory requirements. A modern core banking system and a more agile, scalable payment infrastructure were essential to support the bank’s evolving ambitions.

A leap forward

Marking a significant milestone in the Egyptian banking sector, Bank NXT became the first institution in the country to implement Temenos Payments. This was deployed in tandem with Temenos Core and additional modules, including Trade Finance, Treasury, and Transaction Recycler. To enable seamless integration, the bank also adopted IRIS, Temenos’ API-ready integration framework.

“Temenos Payments changed everything for us,” said Mohamed Hussain. “We can now launch new channels or respond to central bank mandates within days rather than months. Our users have seen the speed and flexibility of the system and they now expect us to move faster.”

Bank NXT’s payment channels, including ACH, SWIFT, and IPN, have been unified under a single orchestration layer, granting the bank full control over routing, prioritization, and compliance. This modular, API-enabled infrastructure is powering a new wave of services, such as instant salary transfers and faster customer payments.

This agility extends to compliance, as Mohamed explained: “We’re now operating with low-code, almost no-code platforms. So when new regulatory requirements are introduced by the central bank, we can implement updates within days and move quickly to market.”

Results you can see

The transformation has delivered tangible, measurable impact across all areas of the bank’s operations. Product development cycles are now 80% faster, while manual intervention has decreased by 90%, as teams leverage automated repair queues and warehouse views, significantly reducing delays and enhancing operational efficiency. Additionally, transaction processing volumes have increased by 120%, supported by a steady rise in the bank’s straight-through processing (STP) rate.

“Our STP rate has reached 75%, and we continue to see opportunities for further improvement,” noted Mohamed Hussain. “We’re now processing payments with greater accuracy, minimal rework, and higher levels of customer satisfaction.”

Born from trust

Bank NXT selected Temenos following a thorough competitive evaluation not solely for its technology, but for its proven track record in the Egyptian market and its reputation for delivering scalable, flexible solutions.

“Temenos had the proof,” stated Mohamed Hussain. “We were looking for a true partner, not just a provider – someone who could deliver with quality and remain committed for the long-term partner.”

Temenos’ delivery approach, supported by both local and global partners, ensured a high-quality implementation that aligned seamlessly with Bank NXT’s strategic objectives. The adoption of the IRIS integration platform enabled rapid deployment without the need for extensive custom development, ensuring the system remains agile and ready for future growth.

Always innovating

With its core and payments systems fully transformed, Bank NXT is now focused on leveraging artificial intelligence and advanced analytics to drive deeper personalization, enhance decision-making, and elevate the overall customer experience.

“AI represents the future of banking,” said Mohamed Hussain. “To position ourselves as the boutique bank of choice, our decisions must be driven by data, not assumptions. That’s how we will continue to lead.”

As the first bank in Egypt to modernize its payments infrastructure at this scale, Bank NXT is not merely adapting to change– it is setting a new standard for what modern, agile, and customer-centric banking should be.

“Our partnership with Temenos goes beyond deploying advanced technology,” Mohamed concluded. “It is rooted in a well-defined strategy. This is not a short-term upgrade, but a long-term alliance focused on sustainable growth.”

Bank NXT Leading Egypt’s Payments Transformation Cairo, Egypt At a Glance • 80% faster time to market for new products. • 120% increase in transaction volumes. • 90% reduction in manual intervention across operations. • 75% straight-through processing rate achieved. Bank NXT, a leading provider of integrated banking solutions in Egypt, has set its sights on becoming one of the country’s top ten banks in terms of Return on Equity (ROE) and Return on Assets (ROA). The bank is taking a bold, tech-forward approach, with a strong focus on flexibility, speed, and delivering differentiated services across both retail and corporate segments. With people at the core of its transformation journey, Bank NXT continues to introduce innovative solutions designed to meet evolving market expectations. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1121570364/2a0512288a bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video midbank Delivering better service starts with advancing your technology. Traditional approaches are no longer enough to attract today’s customers. We need to deliver faster, differentiated, and more compelling experiences that meet their evolving expectations.” Mohamed Hussain, Head of Solutions Delivery at Bank NXT There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Before the bank’s modernization journey, launching new products required significant development efforts, extensive testing, and multiple workarounds even for basic features. Simple changes involved custom development and lengthy testing cycles, often resulting in months of delay. “As part of our earlier processes, we had to build everything from validations and parameters to compliance logic. Even the smallest updates required considerable effort,” explained Mohamed Hussain. The need for transformation became increasingly urgent due to growing pressure from tech-savvy customers, emerging fintech competition, and heightened regulatory requirements. A modern core banking system and a more agile, scalable payment infrastructure were essential to support the bank’s evolving ambitions. Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Marking a significant milestone in the Egyptian banking sector, Bank NXT became the first institution in the country to implement Temenos Payments. This was deployed in tandem with Temenos Core and additional modules, including Trade Finance, Treasury, and Transaction Recycler. To enable seamless integration, the bank also adopted IRIS, Temenos’ API-ready integration framework. “Temenos Payments changed everything for us,” said Mohamed Hussain. “We can now launch new channels or respond to central bank mandates within days rather than months. Our users have seen the speed and flexibility of the system and they now expect us to move faster.” Bank NXT’s payment channels, including ACH, SWIFT, and IPN, have been unified under a single orchestration layer, granting the bank full control over routing, prioritization, and compliance. This modular, API-enabled infrastructure is powering a new wave of services, such as instant salary transfers and faster customer payments. This agility extends to compliance, as Mohamed explained: “We’re now operating with low-code, almost no-code platforms. So when new regulatory requirements are introduced by the central bank, we can implement updates within days and move quickly to market.” We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Results you can see The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results A leap forward “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank CBPR is live. With Temenos at the core, cross-border payments are now faster, smarter, and built for what’s NXT. This marks a step change. Temenos enables a future-ready platform where scale, compliance, and agility meet, delivering high STP rates, resilient processing, and seamless regulatory alignment, while empowering banks with faster time to market, reduced manual intervention, and a strong foundation for regional expansion”. Mohamed Hussain, Head of Solutions Delivery at Bank NXT. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The transformation has delivered tangible, measurable impact across all areas of the bank’s operations. Product development cycles are now 80% faster, while manual intervention has decreased by 90%, as teams leverage automated repair queues and warehouse views, significantly reducing delays and enhancing operational efficiency. Additionally, transaction processing volumes have increased by 120%, supported by a steady rise in the bank’s straight-through processing (STP) rate. “Our STP rate has reached 75%, and we continue to see opportunities for further improvement,” noted Mohamed Hussain. “We’re now processing payments with greater accuracy, minimal rework, and higher levels of customer satisfaction.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Born from trust Bank NXT selected Temenos following a thorough competitive evaluation not solely for its technology, but for its proven track record in the Egyptian market and its reputation for delivering scalable, flexible solutions. “Temenos had the proof,” stated Mohamed Hussain. “We were looking for a true partner, not just a provider – someone who could deliver with quality and remain committed for the long-term partner.” Temenos’ delivery approach, supported by both local and global partners, ensured a high-quality implementation that aligned seamlessly with Bank NXT’s strategic objectives. The adoption of the IRIS integration platform enabled rapid deployment without the need for extensive custom development, ensuring the system remains agile and ready for future growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Breaking free Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Always innovating With its core and payments systems fully transformed, Bank NXT is now focused on leveraging artificial intelligence and advanced analytics to drive deeper personalization, enhance decision-making, and elevate the overall customer experience. “AI represents the future of banking,” said Mohamed Hussain. “To position ourselves as the boutique bank of choice, our decisions must be driven by data, not assumptions. That’s how we will continue to lead.” As the first bank in Egypt to modernize its payments infrastructure at this scale, Bank NXT is not merely adapting to change– it is setting a new standard for what modern, agile, and customer-centric banking should be. “Our partnership with Temenos goes beyond deploying advanced technology,” Mohamed concluded. “It is rooted in a well-defined strategy. This is not a short-term upgrade, but a long-term alliance focused on sustainable growth.” We partnered successfully with: We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

EQ Bank launched in 2016 with a groundbreaking vision. As one of the first digital-only banks in Canada, the bank aims to reimagine how customers interact with their financial services provider, offering a smarter and more flexible alternative to the complexity and hassle of traditional banking. In less than a decade it has grown to service half-a-million consumers, and has recently expanded into business banking. 

Daniel Broten, SVP and Head of EQ Bank, explained: “We’re on a mission to change the status quo, with banking services that enrich the lives of our customers. As a digital-only bank, we have a major advantage over traditional banks, as we don’t have to maintain branches and therefore have more resources available to provide customer-centric services at the best possible rates.”

Meeting evolving customer demands

For EQ Bank, responding to rapidly-changing customer expectations is today’s biggest challenge. Consumers increasingly expect their financial services provider to deliver everything from faster payments solutions and more flexible lending services to user-friendly budgeting tools and much more, all available at the touch of a button. Thankfully, innovation and agility is built into the DNA of EQ Bank.

“We are always looking to react quickly to customer feedback and bring to market more innovative services,” said Daniel. “For example, we are creating frictionless digital journeys to allow users to open joint accounts in just a few clicks that would normally involve cumbersome paperwork and often a couple painful, in-person visits to a branch.”

Born to grow

In 2016, EQ Bank used an on-premises deployment of Temenos Core Banking to support its launch. The core platform proved a crucial component in the early success of the bank, providing the tools for real-time transaction processing and digital product development. Customer deposits rose rapidly, reaching more than 100 million Canadian dollars in the first few weeks. To manage the next stage of its growth journey and handle rocketing volumes of customer transactions, EQ Bank evaluated the smartest way to scale its infrastructure.

“We realized that a cloud-first model would unlock benefits in terms of scalability, reliability, and security,” added Daniel. “Plus, we knew the cloud would help with product development and give us more time to think about digital innovation rather than infrastructure management.”

EQ Bank was also keen to extend its strong commitment to environmental, sustainability, and governance (ESG) issues into its IT strategy.

Transitioning to a flexible cloud model

In 2019 EQ Bank decided to deploy an updated version of Temenos Core Banking running on the Temenos SaaS. The move provided the performance, scalability, and agility needed by EQ Bank to manage ongoing customer volumes—and made the bank one of the first in Canada to use a core infrastructure fully-hosted in a public cloud environment.

Daniel explained: “As we had used Temenos Core Banking for several years, transitioning to the SaaS version was the natural choice. Being able to host the systems on Microsoft Azure in our local region was another big advantage.”

Working closely with Temenos, EQ Bank completed the upgrade of Temenos Core Banking and the migration to Temenos SaaS in just 12 months.

“The support from Temenos accelerated the changeover, and because we run the systems with minimal customizations it minimized any complexity. Our learning curve on the Temenos SaaS was quick and easy.”

More recently it has added Temenos Payments Hub (TPH) and Temenos Data Hub (TDH) to its stack.

Creating enhanced digital services

Development speed has been one benefit of its move to cloud. “Ten years ago, we were releasing new features about every two months. Last year, we got that up to 30 every month, and this year, we peaked at 50 per month.”

With that capability, EQ Bank is now rolling out some of the most innovative digital banking services available in Canada. In the near-term, it will publicly launch its first fully digital business account, designed to meet the unique needs of Canadian small business owners, with open banking and real-time payments in scope.

And as part of its inclusion policy, it has created customized onboarding journeys to help indigenous Canadians to access financial services. Similarly, EQ Bank has launched a new low-cost, multi-currency money transfer service through an integration with leading payments provider Wise.

Daniel continued: “Setting up the integration between Temenos Core Banking and Wise was very simple. We quickly and efficiently connected all the debit, credits and payment types needed to allow our customers to make transactions. And we could do this without having to recode any APIs. Using the Temenos SaaS has made it easy for our teams to design, develop and launch new products.”

More recently, it has developed the ‘TDH-EQB Fabric’ environment, an innovative solution enabling near real-time data access within the Temenos Data Hub. The initiative (a collaboration between EQ Bank, Temenos and Microsoft) has already had a profound impact by enabling access to key transactional data within less than 60 seconds; reducing load on the live Temenos Core database by offloading queries for historic and archived transaction data; accelerating operational decision-making by enabling near real-time intraday reporting; and establishing a scalable pipeline to support regulatory reporting.

Daniel commented: “The TDH-EQB Fabric is empowering EQ Bank with faster insights, improved system performance, and a more agile digital ecosystem—all crucial for enhancing the experience we give customers and meeting our regulatory obligations.” 

These new capabilities are now powering the bank’s exploration into AI. For Daniel, AI is a natural extension of what the bank has been focussed on since it launched. “We always strive to create highly personalised experiences for each customer. That’s important at the onboarding stage for a new customer, when you really have to build for trust. The more we can show we know about them as a person, the more intimate and trusting the experience for them. The combination of good data and AI are a massive opportunity to create these moments.”

Reaching even more customers

The switch to the Temenos SaaS enabled EQ Bank to manage the rapid growth in demand for digital banking during the Covid pandemic. There was an immediate post-cloud growth in its customer base of 100% year-on-year, and 400% in transactions.

It has sustained that growth, with customer numbers increasing by 10-15% each year, and transactions by around 40%. That has been enabled with TPH but also TDH, and points to the benefits of having a single platform with broad capabilities. “Fraud management and risk mitigation on those payments is another key area where we want to have really good controls and a good synchronous way of being able to decline or stop payments before we have issues with them.”

Today EQ Bank remains Canada’s only true challenger bank and is the digital platform of Equitable Bank, seventh-largest bank in the country by assets.

The innovative new services launched by EQ Bank have gone down extremely well with consumers. So much so EQ Bank has been named to the prestigious World’s Best Banks list by Forbes Magazine for five consecutive years.

Building a more sustainable business model

Adopting the cloud model has also helped EQ Bank to achieve its sustainability goals. Moving away from an on-premises core banking infrastructure has allowed EQ Bank to reduce power consumption within its data center, cutting carbon emissions and helping to minimize its impact on the environment.

Daniel commented: “We are very proud of how the cloud helps us to reduce our carbon footprint. We can monitor our cloud resource consumption closely, and ensure that we are using server configurations and processes that optimize performance and energy-efficiency.”

Laying foundations for future success

With a state-of-the-art, cloud-based core banking infrastructure, EQ Bank is well-placed to connect with partner ecosystems and to thrive when open banking reaches Canada.

Daniel explained: “Having such extensive API capabilities with Temenos core banking and the Temenos SaaS puts us in a strong position to develop more integrations with fintechs and to share data securely with third-party providers. These will be essential points both to comply with open banking regulations and to seize the commercial opportunities that the new model will create.”

Moving forward, EQ Bank is keen to continue the alliance with Temenos, including serving as a member of the Temenos Ambassador Program. This enables the bank to join seminars on industry trends, provide feedback on capabilities and functionality, and to influence the roadmap for new releases of Temenos solutions.

“Temenos is a fantastic partner to EQ Bank and has been integral to our rise as one of the most successful and innovative operators in the Canadian retail banking space. We are looking forward to the additional benefits we will unleash from Temenos Data Hub and Temenos Payments Hub that we are implementing currently.”

EQ Bank Modernizing the Core with the Cloud Toronto, Canada At a Glance • Immediate post-cloud growth in customer base of 100% year-on-year, and 400% in transactions. • First bank in Canada to go front-to-back in the public cloud. • Updates and new features now released x50 per month vs one every 2 months at launch. • Named ‘Best Bank in Canada’ for two consecutive years. EQ Bank launched in 2016 with a groundbreaking vision. As one of the first digital-only banks in Canada, the bank aims to reimagine how customers interact with their financial services provider, offering a smarter and more flexible alternative to the complexity and hassle of traditional banking. In less than a decade it has grown to service half-a-million consumers, and has recently expanded into business banking.  Daniel Broten, SVP and Head of EQ Bank, explained: “We’re on a mission to change the status quo, with banking services that enrich the lives of our customers. As a digital-only bank, we have a major advantage over traditional banks, as we don’t have to maintain branches and therefore have more resources available to provide customer-centric services at the best possible rates.” https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1107997587/5c2f659218?ts=0&share=copy EQ Bank 2025 Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video EQ Bank Meeting evolving customer demands There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Born to grow Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Our ESG program is an important part of our business. We aim to do as much as possible to reduce our carbon emissions, and a move to the cloud would help meet our goals.” Daniel Broten, SVP and Head, EQ Bank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   In 2019 EQ Bank decided to deploy an updated version of Temenos Core Banking running on the Temenos SaaS. The move provided the performance, scalability, and agility needed by EQ Bank to manage ongoing customer volumes—and made the bank one of the first in Canada to use a core infrastructure fully-hosted in a public cloud environment. Daniel explained: “As we had used Temenos Core Banking for several years, transitioning to the SaaS version was the natural choice. Being able to host the systems on Microsoft Azure in our local region was another big advantage.” Working closely with Temenos, EQ Bank completed the upgrade of Temenos Core Banking and the migration to Temenos SaaS in just 12 months. “The support from Temenos accelerated the changeover, and because we run the systems with minimal customizations it minimized any complexity. Our learning curve on the Temenos SaaS was quick and easy.” More recently it has added Temenos Payments Hub (TPH) and Temenos Data Hub (TDH) to its stack. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results In 2016, EQ Bank used an on-premises deployment of Temenos Core Banking to support its launch. The core platform proved a crucial component in the early success of the bank, providing the tools for real-time transaction processing and digital product development. Customer deposits rose rapidly, reaching more than 100 million Canadian dollars in the first few weeks. To manage the next stage of its growth journey and handle rocketing volumes of customer transactions, EQ Bank evaluated the smartest way to scale its infrastructure. “We realized that a cloud-first model would unlock benefits in terms of scalability, reliability, and security,” added Daniel. “Plus, we knew the cloud would help with product development and give us more time to think about digital innovation rather than infrastructure management.” EQ Bank was also keen to extend its strong commitment to environmental, sustainability, and governance (ESG) issues into its IT strategy. “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank Transitioning to a flexible cloud model We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Creating enhanced digital services ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Development speed has been one benefit of its move to cloud. “Ten years ago, we were releasing new features about every two months. Last year, we got that up to 30 every month, and this year, we peaked at 50 per month.” With that capability, EQ Bank is now rolling out some of the most innovative digital banking services available in Canada. In the near-term, it will publicly launch its first fully digital business account, designed to meet the unique needs of Canadian small business owners, with open banking and real-time payments in scope. And as part of its inclusion policy, it has created customized onboarding journeys to help indigenous Canadians to access financial services. Similarly, EQ Bank has launched a new low-cost, multi-currency money transfer service through an integration with leading payments provider Wise. Daniel continued: “Setting up the integration between Temenos Core Banking and Wise was very simple. We quickly and efficiently connected all the debit, credits and payment types needed to allow our customers to make transactions. And we could do this without having to recode any APIs. Using the Temenos SaaS has made it easy for our teams to design, develop and launch new products.” More recently, it has developed the ‘TDH-EQB Fabric’ environment, an innovative solution enabling near real-time data access within the Temenos Data Hub. The initiative (a collaboration between EQ Bank, Temenos and Microsoft) has already had a profound impact by enabling access to key transactional data within less than 60 seconds; reducing load on the live Temenos Core database by offloading queries for historic and archived transaction data; accelerating operational decision-making by enabling near real-time intraday reporting; and establishing a scalable pipeline to support regulatory reporting. Daniel commented: “The TDH-EQB Fabric is empowering EQ Bank with faster insights, improved system performance, and a more agile digital ecosystem—all crucial for enhancing the experience we give customers and meeting our regulatory obligations.”  These new capabilities are now powering the bank’s exploration into AI. For Daniel, AI is a natural extension of what the bank has been focussed on since it launched. “We always strive to create highly personalised experiences for each customer. That’s important at the onboarding stage for a new customer, when you really have to build for trust. The more we can show we know about them as a person, the more intimate and trusting the experience for them. The combination of good data and AI are a massive opportunity to create these moments.” Reaching even more customers ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories For EQ Bank, responding to rapidly-changing customer expectations is today’s biggest challenge. Consumers increasingly expect their financial services provider to deliver everything from faster payments solutions and more flexible lending services to user-friendly budgeting tools and much more, all available at the touch of a button. Thankfully, innovation and agility is built into the DNA of EQ Bank. “We are always looking to react quickly to customer feedback and bring to market more innovative services,” said Daniel. “For example, we are creating frictionless digital journeys to allow users to open joint accounts in just a few clicks that would normally involve cumbersome paperwork and often a couple painful, in-person visits to a branch.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories The switch to the Temenos SaaS enabled EQ Bank to manage the rapid growth in demand for digital banking during the Covid pandemic. There was an immediate post-cloud growth in its customer base of 100% year-on-year, and 400% in transactions. It has sustained that growth, with customer numbers increasing by 10-15% each year, and transactions by around 40%. That has been enabled with TPH but also TDH, and points to the benefits of having a single platform with broad capabilities. “Fraud management and risk mitigation on those payments is another key area where we want to have really good controls and a good synchronous way of being able to decline or stop payments before we have issues with them.” Today EQ Bank remains Canada’s only true challenger bank and is the digital platform of Equitable Bank, seventh-largest bank in the country by assets. The flexibility and resilience of the Temenos solution has been vital to our ongoing growth. We simply would not have been able to accommodate such rapid customer growth without the elastic scalability of the cloud.” Daniel Broten, SVP and Head, EQ Bank The innovative new services launched by EQ Bank have gone down extremely well with consumers. So much so EQ Bank has been named to the prestigious World’s Best Banks list by Forbes Magazine for five consecutive years. Building a more sustainable business model Adopting the cloud model has also helped EQ Bank to achieve its sustainability goals. Moving away from an on-premises core banking infrastructure has allowed EQ Bank to reduce power consumption within its data center, cutting carbon emissions and helping to minimize its impact on the environment. Daniel commented: “We are very proud of how the cloud helps us to reduce our carbon footprint. We can monitor our cloud resource consumption closely, and ensure that we are using server configurations and processes that optimize performance and energy-efficiency.” Red Hat and Temenos are working together to simplify a hybrid cloud banking platform that provides modern, security-focused services for bank customers. Tech Mahindra, a global certified partner of Temenos, delivers complex core banking integration projects on multi-variant delivery models to the BFS industry. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Laying foundations for future success With a state-of-the-art, cloud-based core banking infrastructure, EQ Bank is well-placed to connect with partner ecosystems and to thrive when open banking reaches Canada. Daniel explained: “Having such extensive API capabilities with Temenos core banking and the Temenos SaaS puts us in a strong position to develop more integrations with fintechs and to share data securely with third-party providers. These will be essential points both to comply with open banking regulations and to seize the commercial opportunities that the new model will create.” Moving forward, EQ Bank is keen to continue the alliance with Temenos, including serving as a member of the Temenos Ambassador Program. This enables the bank to join seminars on industry trends, provide feedback on capabilities and functionality, and to influence the roadmap for new releases of Temenos solutions. “Temenos is a fantastic partner to EQ Bank and has been integral to our rise as one of the most successful and innovative operators in the Canadian retail banking space. We are looking forward to the additional benefits we will unleash from Temenos Data Hub and Temenos Payments Hub that we are implementing currently.” We can’t wait for the release of new Temenos solutions, especially around data, analytics, and payments, which will help us offer even greater value to our customers.” Daniel Broten, SVP and Head, EQ Bank We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Plane flying above clouds at sunset Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Elevated Banking Experiences Attract new customers, grow your revenue, and ensure customer loyalty with Temenos’ innovative banking solutions. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Get started Get started

MIDBANK is a 50-year-old financial institution based in Egypt. Originally founded in 1975 as a project finance and investment bank, it has evolved into a full-service commercial bank. With renewed leadership and a strategic vision launched in 2020, MIDBANK is repositioning itself as a progressive force in Egypt’s banking sector.

Turning point for transformation

For years, MIDBANK operated on a legacy core system written in-house. This outdated setup was inflexible and increasingly risky, with institutional knowledge tied to a shrinking number of staff. “We had a block on the way of really progressing our system,” said Amr El-Garhy, CEO & MD of MIDBANK. “It was clear we needed to move to a modern core.”

MIDBANK was also facing external pressures. “The technology landscape is changing very fast,” explained Amr. “We’ve seen a revolution in fintech companies covering consumer finance, microfinance, payments, and more. And now they’re being joined by telecom companies.”

That prompted a full-scale assessment, and subsequent overhaul, of the bank’s technology systems. MIDBANK brought in Ernst & Young to define a five-year IT strategy and lead the vendor selection. Temenos emerged as the winner after a structured technical and financial evaluation amongst multiple contenders.

The ‘Big Bang’ approach

In April 2025, MIDBANK went live with Temenos Core, Payments Hub (TPH), Financial Crime Mitigation (FCM), Arrangement architecture (AA), and Temenos Data Hub (TDH), all deployed on-premises. The bank opted for a ‘big bang’ go-live, switching off the legacy system entirely and migrating to Temenos in a single move.

“We turned off the light on one system, and turned on the light on another,” Amr said. “It was a bold decision, but we were well prepared.” The launch of digital channels is now in advanced testing, with Temenos Digital set to go live following regulatory approvals.

Key partners included ITSS for implementation and DXC for testing. While early phases brought challenges, the collaboration quickly aligned. “We made sure we had a proper PMO empowered to pull the strings across all teams. That made the difference,” Amr explained.

Measurable impact

The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience.

It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said.

Close ties

Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation.

That collaboration extended across stakeholders, from internal teams to third-party vendors. “With a project of this complexity, if one stakeholder fails, the whole thing can suffer. Temenos ensured we all stayed committed and aligned.” That ethos remains. “We have access to a 24/7 support service from Temenos. If we have any questions, we know we can go straight to the chat and there’ll be someone there to help us immediately,” Amr said.

Moving to AI

With core systems now live and digital channels on the brink of launch, MIDBANK is already planning for what comes next. A major focus is the integration of AI into its retail and SME operations. Inspired by discussions at the Temenos Community Forum, Amr is preparing to deploy a dedicated team to explore how tools such as Temenos Product Manager Copilot can help bring new offerings to market faster.

With Temenos as a strategic partner, MIDBANK is well-positioned to shape the future of digital banking in Egypt.

MIDBANK Laying the Foundations for a Digitally Driven Future Giza, Egypt At a Glance • Established bank in Egypt undergoing full digital transformation. • Went live in April 2025 with Temenos core, payments and data hub. • Reduction in transaction processing times. • Increasing in customer satisfaction. • Faster time to market for new products. MIDBANK is a 50-year-old financial institution based in Egypt. Originally founded in 1975 as a project finance and investment bank, it has evolved into a full-service commercial bank. With renewed leadership and a strategic vision launched in 2020, MIDBANK is repositioning itself as a progressive force in Egypt’s banking sector. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1099861368/f63051d6b4?ts=0&share=copy MIDBANK Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video midbank Turning point for transformation There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” Amr El-Garhy, CEO & MD, MIDBANK Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK In April 2025, MIDBANK went live with Temenos Core, Payments Hub (TPH), Financial Crime Mitigation (FCM), Arrangement architecture (AA), and Temenos Data Hub (TDH), all deployed on-premises. The bank opted for a ‘big bang’ go-live, switching off the legacy system entirely and migrating to Temenos in a single move. “We turned off the light on one system, and turned on the light on another,” Amr said. “It was a bold decision, but we were well prepared.” The launch of digital channels is now in advanced testing, with Temenos Digital set to go live following regulatory approvals. Key partners included ITSS for implementation and DXC for testing. While early phases brought challenges, the collaboration quickly aligned. “We made sure we had a proper PMO empowered to pull the strings across all teams. That made the difference,” Amr explained. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results The ‘Big Bang’ approach “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank Measurable impact We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Close ties ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Temenos was attentive at the moments that really mattered. They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” Amr El-Garhy, CEO & MD, MIDBANK ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories For years, MIDBANK operated on a legacy core system written in-house. This outdated setup was inflexible and increasingly risky, with institutional knowledge tied to a shrinking number of staff. “We had a block on the way of really progressing our system,” said Amr El-Garhy, CEO & MD of MIDBANK. “It was clear we needed to move to a modern core.” MIDBANK was also facing external pressures. “The technology landscape is changing very fast,” explained Amr. “We’ve seen a revolution in fintech companies covering consumer finance, microfinance, payments, and more. And now they’re being joined by telecom companies.” That prompted a full-scale assessment, and subsequent overhaul, of the bank’s technology systems. MIDBANK brought in Ernst & Young to define a five-year IT strategy and lead the vendor selection. Temenos emerged as the winner after a structured technical and financial evaluation amongst multiple contenders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories That collaboration extended across stakeholders, from internal teams to third-party vendors. “With a project of this complexity, if one stakeholder fails, the whole thing can suffer. Temenos ensured we all stayed committed and aligned.” That ethos remains. “We have access to a 24/7 support service from Temenos. If we have any questions, we know we can go straight to the chat and there’ll be someone there to help us immediately,” Amr said. Moving to AI With core systems now live and digital channels on the brink of launch, MIDBANK is already planning for what comes next. A major focus is the integration of AI into its retail and SME operations. Inspired by discussions at the Temenos Community Forum, Amr is preparing to deploy a dedicated team to explore how tools such as Temenos Product Manager Copilot can help bring new offerings to market faster. With Temenos as a strategic partner, MIDBANK is well-positioned to shape the future of digital banking in Egypt. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience.

RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation

Strengthening across borders

Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency.

Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap.

Competence at the core

To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects

Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.”

The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets.

Customer success as a catalyst

A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance.

“Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.”

Building the future

RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment.

RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge.

That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe.

Raiffeisen Bank International Centralizing Skills to Scale Core Banking Vienna, Austria At a Glance Temenos Core Banking deployed across 5 markets. ‘T24 Hub’ established in Poland to centralize expertise, accelerate upgrades, and reduce reliance on external vendors. Temenos Customer Success enabled faster implementation, cloud readiness, and group-wide capability building. Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience. RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation Strengthening across borders Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency. Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap. Temenos is a reliable partner in one of the most critical areas of our IT landscape. Our joint planning through vendor bodies with Temenos on operational and strategic level and roadmap alignment has allowed us to manage complex implementations across multiple regions.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI. Competence at the core To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects The core banking system is the heart of our IT landscape. So, we wanted to centralize expertise to ensure quality and speed across the group.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI. Customer success as a catalyst A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance. “Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.” Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI   Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.” The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets. We’ve been able to embed expertise in local project teams, so there is consistency in how we evaluate, select and implement technologies across the group.” – Piotr Kiryluk, Head of T24 Hub at RBI Customer success as a catalyst A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance. “Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.” Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions