Komerční banka, part of the Société Générale Group, is one of the largest banks in Central and Eastern Europe. Headquartered in the Czech Republic, it manages more than USD 56 billion in assets and serves over 1.8 million retail, corporate, and investment banking clients.
Its ambition is to lead the next chapter of Czech banking through digital transformation and always-on service delivery.

Breaking from the past

In 2020, Komerční banka faced critical constraints from legacy infrastructure. Its core banking system ran on a mainframe, supported by multiple satellite applications, and couldn’t provide real-time processing or seamless customer experiences.

“We couldn’t meet the demands of a 24/7 digital economy,” said František Kubala, Tribe Leader of Core Banking Systems at Komerční banka. “Our then core platform was not online 24/7, so payments made outside of online hours had to be processed through a custom enhancement, while sales and some servicing activities were not available overnight.”

He added, “In the new era of banking, where we’re competing with challenger banks fintechs, we needed a platform built for speed, agility, and scale.”

Steady pace, big changes

That year, Komerční banka selected Temenos Core as its next-generation platform. It deployed to a private cloud using Kubernetes and PostgreSQL, with LTM as implementation partner. František recalled: “We liked the option to run the system in the cloud or in containers, and have access to certified implementation partners focusing exclusively on Temenos Core Banking to guide us.”

Additionally, Temenos Data Hub was added for real-time data streaming and reporting integration.

Rather than a big-bang approach, the bank opted for phased rollout. It launched with a pilot in 2021, covering onboarding and simple deposit products, deployed to 4,000 employees. It then moved to a public release in 2023. Migration was handled in daily waves, averaging 3,000 to 15,000 customers per night during the close-of-business process.

By the end of 2024, the bank had migrated over 1 million clients, and is on track to complete that process for all 1.6m retail accounts by the end of 2025. All this while day-to-day operations.

The platform and the people

Komerční banka selected Temenos Core Banking based on three priorities: functionality, flexibility, and speed. The platform supports retail banking, enables 24/7/365 operations, and has dramatically accelerated time to market.

The professionalism of the Temenos team was also key in the bank’s choice; and so it proved. Early in production, the bank encountered performance issues linked to PostgreSQL. Temenos collaborated with third-party experts, identified the issue, and delivered an improved version of the platform using advisory locking. Performance improved immediately.

“Temenos stood by us during a critical time, completely dedicated to our goals,” said František. “That’s the kind of relationship that builds trust. Not just superior technology, but total commitment too.”

Creating the market edge

František estimates the move to Temenos has halved the development timeline for new products. “Product development is now so much quicker and simpler. We can use the prebuilt components to configure streamlined workflows for client onboarding, and enhanced offerings such as current and savings accounts, overdrafts, and investment options.”

A centerpiece of the transformation has been a new multi-currency account; a Revolut-style retail offering built entirely on Temenos. The account gives clients a single IBAN with sub-accounts in multiple currencies. If a required sub-account doesn’t exist, it’s created automatically via transaction, with all bookings handled at the currency level. No FX is applied unless needed, and users see a single total balance.

“This is now our flagship product,” said František. “It powers international payments, simplifies the experience, and gives us a clear edge in the market. It has become our main proposition for retail customers.”

In parallel, Temenos Core is now the bank’s enterprise general ledger. The system consolidates accounting data from five external applications (set to expand to 20) streamlining regulatory and operational reporting. Temenos Data Hub transmits these updates in near real-time to the data warehouse, ensuring compliance with Czech National Bank requirements.

Setting the standards

The bank’s roadmap includes completing the migration of its entire retail and corporate base to Temenos, expanding use of Temenos Data Hub, and integrating AI. On the latter, two areas of exploration are already underway: monitoring transactions for fraud and risk patterns, and deploying AI copilots to improve collaboration between developers and business users.

“We’re learning where AI can make the biggest difference,” František said. “And Temenos is helping us explore those frontiers.”

He concludes, “With the support of Temenos, we are now strong players in the frictionless, omni-channel banking era. The capabilities we have at our disposal, and have access to for the future, ensures we can keep innovating and leading the way.”

Komercni Banka Leading in the New Era of Banking Prague, Czech Republic At a Glance • Leading Czech bank with 1.8 million customers and over 2.6 million accounts. • Using Temenos Core and Temenos Data Hub since 2021. • Phased migration strategy set to be completed by end of 2025 for all retail accounts. • Flagship multi-currency account product rolled out to the entire retail base. • General ledger powered by Temenos Core, consolidating data from 5+ systems. • 50% faster development time for new product builds. Komerční banka, part of the Société Générale Group, is one of the largest banks in Central and Eastern Europe. Headquartered in the Czech Republic, it manages more than USD 56 billion in assets and serves over 1.8 million retail, corporate, and investment banking clients.Its ambition is to lead the next chapter of Czech banking through digital transformation and always-on service delivery. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1121580145/5979d3ca46 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Komercni Banka Breaking from the past There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Steady pace, big changes Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK We chose business-led migration for a reason,” František explained. “It allowed us to rethink old products instead of copying legacy complexity into the new system.” František Kubala, Tribe Leader of Core Banking Systems at Komerční banka We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The platform and the people The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results That year, Komerční banka selected Temenos Core as its next-generation platform. It deployed to a private cloud using Kubernetes and PostgreSQL, with LTM as implementation partner. František recalled: “We liked the option to run the system in the cloud or in containers, and have access to certified implementation partners focusing exclusively on Temenos Core Banking to guide us.” Additionally, Temenos Data Hub was added for real-time data streaming and reporting integration. Rather than a big-bang approach, the bank opted for phased rollout. It launched with a pilot in 2021, covering onboarding and simple deposit products, deployed to 4,000 employees. It then moved to a public release in 2023. Migration was handled in daily waves, averaging 3,000 to 15,000 customers per night during the close-of-business process. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS By the end of 2024, the bank had migrated over 1 million clients, and is on track to complete that process for all 1.6m retail accounts by the end of 2025. All this while day-to-day operations. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Komerční banka selected Temenos Core Banking based on three priorities: functionality, flexibility, and speed. The platform supports retail banking, enables 24/7/365 operations, and has dramatically accelerated time to market. The professionalism of the Temenos team was also key in the bank’s choice; and so it proved. Early in production, the bank encountered performance issues linked to PostgreSQL. Temenos collaborated with third-party experts, identified the issue, and delivered an improved version of the platform using advisory locking. Performance improved immediately. “Temenos stood by us during a critical time, completely dedicated to our goals,” said František. “That’s the kind of relationship that builds trust. Not just superior technology, but total commitment too.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Creating the market edge František estimates the move to Temenos has halved the development timeline for new products. “Product development is now so much quicker and simpler. We can use the prebuilt components to configure streamlined workflows for client onboarding, and enhanced offerings such as current and savings accounts, overdrafts, and investment options.” A centerpiece of the transformation has been a new multi-currency account; a Revolut-style retail offering built entirely on Temenos. The account gives clients a single IBAN with sub-accounts in multiple currencies. If a required sub-account doesn’t exist, it’s created automatically via transaction, with all bookings handled at the currency level. No FX is applied unless needed, and users see a single total balance. “This is now our flagship product,” said František. “It powers international payments, simplifies the experience, and gives us a clear edge in the market. It has become our main proposition for retail customers.” In parallel, Temenos Core is now the bank’s enterprise general ledger. The system consolidates accounting data from five external applications (set to expand to 20) streamlining regulatory and operational reporting. Temenos Data Hub transmits these updates in near real-time to the data warehouse, ensuring compliance with Czech National Bank requirements. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories In 2020, Komerční banka faced critical constraints from legacy infrastructure. Its core banking system ran on a mainframe, supported by multiple satellite applications, and couldn’t provide real-time processing or seamless customer experiences. “We couldn’t meet the demands of a 24/7 digital economy,” said František Kubala, Tribe Leader of Core Banking Systems at Komerční banka. “Our then core platform was not online 24/7, so payments made outside of online hours had to be processed through a custom enhancement, while sales and some servicing activities were not available overnight.” He added, “In the new era of banking, where we’re competing with challenger banks fintechs, we needed a platform built for speed, agility, and scale.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Setting the standards The bank’s roadmap includes completing the migration of its entire retail and corporate base to Temenos, expanding use of Temenos Data Hub, and integrating AI. On the latter, two areas of exploration are already underway: monitoring transactions for fraud and risk patterns, and deploying AI copilots to improve collaboration between developers and business users. “We’re learning where AI can make the biggest difference,” František said. “And Temenos is helping us explore those frontiers.” He concludes, “With the support of Temenos, we are now strong players in the frictionless, omni-channel banking era. The capabilities we have at our disposal, and have access to for the future, ensures we can keep innovating and leading the way.” We partnered successfully with: We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Read more about LTM Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

Bank NXT, a leading provider of integrated banking solutions in Egypt, has set its sights on becoming one of the country’s top ten banks in terms of Return on Equity (ROE) and Return on Assets (ROA). The bank is taking a bold, tech-forward approach, with a strong focus on flexibility, speed, and delivering differentiated services across both retail and corporate segments. With people at the core of its transformation journey, Bank NXT continues to introduce innovative solutions designed to meet evolving market expectations.

Breaking free

Before the bank’s modernization journey, launching new products required significant development efforts, extensive testing, and multiple workarounds even for basic features. Simple changes involved custom development and lengthy testing cycles, often resulting in months of delay.

“As part of our earlier processes, we had to build everything from validations and parameters to compliance logic. Even the smallest updates required considerable effort,” explained Mohamed Hussain.

The need for transformation became increasingly urgent due to growing pressure from tech-savvy customers, emerging fintech competition, and heightened regulatory requirements. A modern core banking system and a more agile, scalable payment infrastructure were essential to support the bank’s evolving ambitions.

A leap forward

Marking a significant milestone in the Egyptian banking sector, Bank NXT became the first institution in the country to implement Temenos Payments. This was deployed in tandem with Temenos Core and additional modules, including Trade Finance, Treasury, and Transaction Recycler. To enable seamless integration, the bank also adopted IRIS, Temenos’ API-ready integration framework.

“Temenos Payments changed everything for us,” said Mohamed Hussain. “We can now launch new channels or respond to central bank mandates within days rather than months. Our users have seen the speed and flexibility of the system and they now expect us to move faster.”

Bank NXT’s payment channels, including ACH, SWIFT, and IPN, have been unified under a single orchestration layer, granting the bank full control over routing, prioritization, and compliance. This modular, API-enabled infrastructure is powering a new wave of services, such as instant salary transfers and faster customer payments.

This agility extends to compliance, as Mohamed explained: “We’re now operating with low-code, almost no-code platforms. So when new regulatory requirements are introduced by the central bank, we can implement updates within days and move quickly to market.”

Results you can see

The transformation has delivered tangible, measurable impact across all areas of the bank’s operations. Product development cycles are now 80% faster, while manual intervention has decreased by 90%, as teams leverage automated repair queues and warehouse views, significantly reducing delays and enhancing operational efficiency. Additionally, transaction processing volumes have increased by 120%, supported by a steady rise in the bank’s straight-through processing (STP) rate.

“Our STP rate has reached 75%, and we continue to see opportunities for further improvement,” noted Mohamed Hussain. “We’re now processing payments with greater accuracy, minimal rework, and higher levels of customer satisfaction.”

Born from trust

Bank NXT selected Temenos following a thorough competitive evaluation not solely for its technology, but for its proven track record in the Egyptian market and its reputation for delivering scalable, flexible solutions.

“Temenos had the proof,” stated Mohamed Hussain. “We were looking for a true partner, not just a provider – someone who could deliver with quality and remain committed for the long-term partner.”

Temenos’ delivery approach, supported by both local and global partners, ensured a high-quality implementation that aligned seamlessly with Bank NXT’s strategic objectives. The adoption of the IRIS integration platform enabled rapid deployment without the need for extensive custom development, ensuring the system remains agile and ready for future growth.

Always innovating

With its core and payments systems fully transformed, Bank NXT is now focused on leveraging artificial intelligence and advanced analytics to drive deeper personalization, enhance decision-making, and elevate the overall customer experience.

“AI represents the future of banking,” said Mohamed Hussain. “To position ourselves as the boutique bank of choice, our decisions must be driven by data, not assumptions. That’s how we will continue to lead.”

As the first bank in Egypt to modernize its payments infrastructure at this scale, Bank NXT is not merely adapting to change– it is setting a new standard for what modern, agile, and customer-centric banking should be.

“Our partnership with Temenos goes beyond deploying advanced technology,” Mohamed concluded. “It is rooted in a well-defined strategy. This is not a short-term upgrade, but a long-term alliance focused on sustainable growth.”

Bank NXT Leading Egypt’s Payments Transformation Cairo, Egypt At a Glance • 80% faster time to market for new products. • 120% increase in transaction volumes. • 90% reduction in manual intervention across operations. • 75% straight-through processing rate achieved. Bank NXT, a leading provider of integrated banking solutions in Egypt, has set its sights on becoming one of the country’s top ten banks in terms of Return on Equity (ROE) and Return on Assets (ROA). The bank is taking a bold, tech-forward approach, with a strong focus on flexibility, speed, and delivering differentiated services across both retail and corporate segments. With people at the core of its transformation journey, Bank NXT continues to introduce innovative solutions designed to meet evolving market expectations. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1121570364/2a0512288a bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video midbank Delivering better service starts with advancing your technology. Traditional approaches are no longer enough to attract today’s customers. We need to deliver faster, differentiated, and more compelling experiences that meet their evolving expectations.” Mohamed Hussain, Head of Solutions Delivery at Bank NXT There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Before the bank’s modernization journey, launching new products required significant development efforts, extensive testing, and multiple workarounds even for basic features. Simple changes involved custom development and lengthy testing cycles, often resulting in months of delay. “As part of our earlier processes, we had to build everything from validations and parameters to compliance logic. Even the smallest updates required considerable effort,” explained Mohamed Hussain. The need for transformation became increasingly urgent due to growing pressure from tech-savvy customers, emerging fintech competition, and heightened regulatory requirements. A modern core banking system and a more agile, scalable payment infrastructure were essential to support the bank’s evolving ambitions. Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Marking a significant milestone in the Egyptian banking sector, Bank NXT became the first institution in the country to implement Temenos Payments. This was deployed in tandem with Temenos Core and additional modules, including Trade Finance, Treasury, and Transaction Recycler. To enable seamless integration, the bank also adopted IRIS, Temenos’ API-ready integration framework. “Temenos Payments changed everything for us,” said Mohamed Hussain. “We can now launch new channels or respond to central bank mandates within days rather than months. Our users have seen the speed and flexibility of the system and they now expect us to move faster.” Bank NXT’s payment channels, including ACH, SWIFT, and IPN, have been unified under a single orchestration layer, granting the bank full control over routing, prioritization, and compliance. This modular, API-enabled infrastructure is powering a new wave of services, such as instant salary transfers and faster customer payments. This agility extends to compliance, as Mohamed explained: “We’re now operating with low-code, almost no-code platforms. So when new regulatory requirements are introduced by the central bank, we can implement updates within days and move quickly to market.” We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Results you can see The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results A leap forward “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank CBPR is live. With Temenos at the core, cross-border payments are now faster, smarter, and built for what’s NXT. This marks a step change. Temenos enables a future-ready platform where scale, compliance, and agility meet, delivering high STP rates, resilient processing, and seamless regulatory alignment, while empowering banks with faster time to market, reduced manual intervention, and a strong foundation for regional expansion”. Mohamed Hussain, Head of Solutions Delivery at Bank NXT. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The transformation has delivered tangible, measurable impact across all areas of the bank’s operations. Product development cycles are now 80% faster, while manual intervention has decreased by 90%, as teams leverage automated repair queues and warehouse views, significantly reducing delays and enhancing operational efficiency. Additionally, transaction processing volumes have increased by 120%, supported by a steady rise in the bank’s straight-through processing (STP) rate. “Our STP rate has reached 75%, and we continue to see opportunities for further improvement,” noted Mohamed Hussain. “We’re now processing payments with greater accuracy, minimal rework, and higher levels of customer satisfaction.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Born from trust Bank NXT selected Temenos following a thorough competitive evaluation not solely for its technology, but for its proven track record in the Egyptian market and its reputation for delivering scalable, flexible solutions. “Temenos had the proof,” stated Mohamed Hussain. “We were looking for a true partner, not just a provider – someone who could deliver with quality and remain committed for the long-term partner.” Temenos’ delivery approach, supported by both local and global partners, ensured a high-quality implementation that aligned seamlessly with Bank NXT’s strategic objectives. The adoption of the IRIS integration platform enabled rapid deployment without the need for extensive custom development, ensuring the system remains agile and ready for future growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Breaking free Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Always innovating With its core and payments systems fully transformed, Bank NXT is now focused on leveraging artificial intelligence and advanced analytics to drive deeper personalization, enhance decision-making, and elevate the overall customer experience. “AI represents the future of banking,” said Mohamed Hussain. “To position ourselves as the boutique bank of choice, our decisions must be driven by data, not assumptions. That’s how we will continue to lead.” As the first bank in Egypt to modernize its payments infrastructure at this scale, Bank NXT is not merely adapting to change– it is setting a new standard for what modern, agile, and customer-centric banking should be. “Our partnership with Temenos goes beyond deploying advanced technology,” Mohamed concluded. “It is rooted in a well-defined strategy. This is not a short-term upgrade, but a long-term alliance focused on sustainable growth.” We partnered successfully with: We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

EQ Bank launched in 2016 with a groundbreaking vision. As one of the first digital-only banks in Canada, the bank aims to reimagine how customers interact with their financial services provider, offering a smarter and more flexible alternative to the complexity and hassle of traditional banking. In less than a decade it has grown to service half-a-million consumers, and has recently expanded into business banking. 

Daniel Broten, SVP and Head of EQ Bank, explained: “We’re on a mission to change the status quo, with banking services that enrich the lives of our customers. As a digital-only bank, we have a major advantage over traditional banks, as we don’t have to maintain branches and therefore have more resources available to provide customer-centric services at the best possible rates.”

Meeting evolving customer demands

For EQ Bank, responding to rapidly-changing customer expectations is today’s biggest challenge. Consumers increasingly expect their financial services provider to deliver everything from faster payments solutions and more flexible lending services to user-friendly budgeting tools and much more, all available at the touch of a button. Thankfully, innovation and agility is built into the DNA of EQ Bank.

“We are always looking to react quickly to customer feedback and bring to market more innovative services,” said Daniel. “For example, we are creating frictionless digital journeys to allow users to open joint accounts in just a few clicks that would normally involve cumbersome paperwork and often a couple painful, in-person visits to a branch.”

Born to grow

In 2016, EQ Bank used an on-premises deployment of Temenos Core Banking to support its launch. The core platform proved a crucial component in the early success of the bank, providing the tools for real-time transaction processing and digital product development. Customer deposits rose rapidly, reaching more than 100 million Canadian dollars in the first few weeks. To manage the next stage of its growth journey and handle rocketing volumes of customer transactions, EQ Bank evaluated the smartest way to scale its infrastructure.

“We realized that a cloud-first model would unlock benefits in terms of scalability, reliability, and security,” added Daniel. “Plus, we knew the cloud would help with product development and give us more time to think about digital innovation rather than infrastructure management.”

EQ Bank was also keen to extend its strong commitment to environmental, sustainability, and governance (ESG) issues into its IT strategy.

Transitioning to a flexible cloud model

In 2019 EQ Bank decided to deploy an updated version of Temenos Core Banking running on the Temenos SaaS. The move provided the performance, scalability, and agility needed by EQ Bank to manage ongoing customer volumes—and made the bank one of the first in Canada to use a core infrastructure fully-hosted in a public cloud environment.

Daniel explained: “As we had used Temenos Core Banking for several years, transitioning to the SaaS version was the natural choice. Being able to host the systems on Microsoft Azure in our local region was another big advantage.”

Working closely with Temenos, EQ Bank completed the upgrade of Temenos Core Banking and the migration to Temenos SaaS in just 12 months.

“The support from Temenos accelerated the changeover, and because we run the systems with minimal customizations it minimized any complexity. Our learning curve on the Temenos SaaS was quick and easy.”

More recently it has added Temenos Payments Hub (TPH) and Temenos Data Hub (TDH) to its stack.

Creating enhanced digital services

Development speed has been one benefit of its move to cloud. “Ten years ago, we were releasing new features about every two months. Last year, we got that up to 30 every month, and this year, we peaked at 50 per month.”

With that capability, EQ Bank is now rolling out some of the most innovative digital banking services available in Canada. In the near-term, it will publicly launch its first fully digital business account, designed to meet the unique needs of Canadian small business owners, with open banking and real-time payments in scope.

And as part of its inclusion policy, it has created customized onboarding journeys to help indigenous Canadians to access financial services. Similarly, EQ Bank has launched a new low-cost, multi-currency money transfer service through an integration with leading payments provider Wise.

Daniel continued: “Setting up the integration between Temenos Core Banking and Wise was very simple. We quickly and efficiently connected all the debit, credits and payment types needed to allow our customers to make transactions. And we could do this without having to recode any APIs. Using the Temenos SaaS has made it easy for our teams to design, develop and launch new products.”

More recently, it has developed the ‘TDH-EQB Fabric’ environment, an innovative solution enabling near real-time data access within the Temenos Data Hub. The initiative (a collaboration between EQ Bank, Temenos and Microsoft) has already had a profound impact by enabling access to key transactional data within less than 60 seconds; reducing load on the live Temenos Core database by offloading queries for historic and archived transaction data; accelerating operational decision-making by enabling near real-time intraday reporting; and establishing a scalable pipeline to support regulatory reporting.

Daniel commented: “The TDH-EQB Fabric is empowering EQ Bank with faster insights, improved system performance, and a more agile digital ecosystem—all crucial for enhancing the experience we give customers and meeting our regulatory obligations.” 

These new capabilities are now powering the bank’s exploration into AI. For Daniel, AI is a natural extension of what the bank has been focussed on since it launched. “We always strive to create highly personalised experiences for each customer. That’s important at the onboarding stage for a new customer, when you really have to build for trust. The more we can show we know about them as a person, the more intimate and trusting the experience for them. The combination of good data and AI are a massive opportunity to create these moments.”

Reaching even more customers

The switch to the Temenos SaaS enabled EQ Bank to manage the rapid growth in demand for digital banking during the Covid pandemic. There was an immediate post-cloud growth in its customer base of 100% year-on-year, and 400% in transactions.

It has sustained that growth, with customer numbers increasing by 10-15% each year, and transactions by around 40%. That has been enabled with TPH but also TDH, and points to the benefits of having a single platform with broad capabilities. “Fraud management and risk mitigation on those payments is another key area where we want to have really good controls and a good synchronous way of being able to decline or stop payments before we have issues with them.”

Today EQ Bank remains Canada’s only true challenger bank and is the digital platform of Equitable Bank, seventh-largest bank in the country by assets.

The innovative new services launched by EQ Bank have gone down extremely well with consumers. So much so EQ Bank has been named to the prestigious World’s Best Banks list by Forbes Magazine for five consecutive years.

Building a more sustainable business model

Adopting the cloud model has also helped EQ Bank to achieve its sustainability goals. Moving away from an on-premises core banking infrastructure has allowed EQ Bank to reduce power consumption within its data center, cutting carbon emissions and helping to minimize its impact on the environment.

Daniel commented: “We are very proud of how the cloud helps us to reduce our carbon footprint. We can monitor our cloud resource consumption closely, and ensure that we are using server configurations and processes that optimize performance and energy-efficiency.”

Laying foundations for future success

With a state-of-the-art, cloud-based core banking infrastructure, EQ Bank is well-placed to connect with partner ecosystems and to thrive when open banking reaches Canada.

Daniel explained: “Having such extensive API capabilities with Temenos core banking and the Temenos SaaS puts us in a strong position to develop more integrations with fintechs and to share data securely with third-party providers. These will be essential points both to comply with open banking regulations and to seize the commercial opportunities that the new model will create.”

Moving forward, EQ Bank is keen to continue the alliance with Temenos, including serving as a member of the Temenos Ambassador Program. This enables the bank to join seminars on industry trends, provide feedback on capabilities and functionality, and to influence the roadmap for new releases of Temenos solutions.

“Temenos is a fantastic partner to EQ Bank and has been integral to our rise as one of the most successful and innovative operators in the Canadian retail banking space. We are looking forward to the additional benefits we will unleash from Temenos Data Hub and Temenos Payments Hub that we are implementing currently.”

EQ Bank Modernizing the Core with the Cloud Toronto, Canada At a Glance • Immediate post-cloud growth in customer base of 100% year-on-year, and 400% in transactions. • First bank in Canada to go front-to-back in the public cloud. • Updates and new features now released x50 per month vs one every 2 months at launch. • Named ‘Best Bank in Canada’ for two consecutive years. EQ Bank launched in 2016 with a groundbreaking vision. As one of the first digital-only banks in Canada, the bank aims to reimagine how customers interact with their financial services provider, offering a smarter and more flexible alternative to the complexity and hassle of traditional banking. In less than a decade it has grown to service half-a-million consumers, and has recently expanded into business banking.  Daniel Broten, SVP and Head of EQ Bank, explained: “We’re on a mission to change the status quo, with banking services that enrich the lives of our customers. As a digital-only bank, we have a major advantage over traditional banks, as we don’t have to maintain branches and therefore have more resources available to provide customer-centric services at the best possible rates.” https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1107997587/5c2f659218?ts=0&share=copy EQ Bank 2025 Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video EQ Bank Meeting evolving customer demands There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Born to grow Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Our ESG program is an important part of our business. We aim to do as much as possible to reduce our carbon emissions, and a move to the cloud would help meet our goals.” Daniel Broten, SVP and Head, EQ Bank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   In 2019 EQ Bank decided to deploy an updated version of Temenos Core Banking running on the Temenos SaaS. The move provided the performance, scalability, and agility needed by EQ Bank to manage ongoing customer volumes—and made the bank one of the first in Canada to use a core infrastructure fully-hosted in a public cloud environment. Daniel explained: “As we had used Temenos Core Banking for several years, transitioning to the SaaS version was the natural choice. Being able to host the systems on Microsoft Azure in our local region was another big advantage.” Working closely with Temenos, EQ Bank completed the upgrade of Temenos Core Banking and the migration to Temenos SaaS in just 12 months. “The support from Temenos accelerated the changeover, and because we run the systems with minimal customizations it minimized any complexity. Our learning curve on the Temenos SaaS was quick and easy.” More recently it has added Temenos Payments Hub (TPH) and Temenos Data Hub (TDH) to its stack. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results In 2016, EQ Bank used an on-premises deployment of Temenos Core Banking to support its launch. The core platform proved a crucial component in the early success of the bank, providing the tools for real-time transaction processing and digital product development. Customer deposits rose rapidly, reaching more than 100 million Canadian dollars in the first few weeks. To manage the next stage of its growth journey and handle rocketing volumes of customer transactions, EQ Bank evaluated the smartest way to scale its infrastructure. “We realized that a cloud-first model would unlock benefits in terms of scalability, reliability, and security,” added Daniel. “Plus, we knew the cloud would help with product development and give us more time to think about digital innovation rather than infrastructure management.” EQ Bank was also keen to extend its strong commitment to environmental, sustainability, and governance (ESG) issues into its IT strategy. “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank Transitioning to a flexible cloud model We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Creating enhanced digital services ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Development speed has been one benefit of its move to cloud. “Ten years ago, we were releasing new features about every two months. Last year, we got that up to 30 every month, and this year, we peaked at 50 per month.” With that capability, EQ Bank is now rolling out some of the most innovative digital banking services available in Canada. In the near-term, it will publicly launch its first fully digital business account, designed to meet the unique needs of Canadian small business owners, with open banking and real-time payments in scope. And as part of its inclusion policy, it has created customized onboarding journeys to help indigenous Canadians to access financial services. Similarly, EQ Bank has launched a new low-cost, multi-currency money transfer service through an integration with leading payments provider Wise. Daniel continued: “Setting up the integration between Temenos Core Banking and Wise was very simple. We quickly and efficiently connected all the debit, credits and payment types needed to allow our customers to make transactions. And we could do this without having to recode any APIs. Using the Temenos SaaS has made it easy for our teams to design, develop and launch new products.” More recently, it has developed the ‘TDH-EQB Fabric’ environment, an innovative solution enabling near real-time data access within the Temenos Data Hub. The initiative (a collaboration between EQ Bank, Temenos and Microsoft) has already had a profound impact by enabling access to key transactional data within less than 60 seconds; reducing load on the live Temenos Core database by offloading queries for historic and archived transaction data; accelerating operational decision-making by enabling near real-time intraday reporting; and establishing a scalable pipeline to support regulatory reporting. Daniel commented: “The TDH-EQB Fabric is empowering EQ Bank with faster insights, improved system performance, and a more agile digital ecosystem—all crucial for enhancing the experience we give customers and meeting our regulatory obligations.”  These new capabilities are now powering the bank’s exploration into AI. For Daniel, AI is a natural extension of what the bank has been focussed on since it launched. “We always strive to create highly personalised experiences for each customer. That’s important at the onboarding stage for a new customer, when you really have to build for trust. The more we can show we know about them as a person, the more intimate and trusting the experience for them. The combination of good data and AI are a massive opportunity to create these moments.” Reaching even more customers ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories For EQ Bank, responding to rapidly-changing customer expectations is today’s biggest challenge. Consumers increasingly expect their financial services provider to deliver everything from faster payments solutions and more flexible lending services to user-friendly budgeting tools and much more, all available at the touch of a button. Thankfully, innovation and agility is built into the DNA of EQ Bank. “We are always looking to react quickly to customer feedback and bring to market more innovative services,” said Daniel. “For example, we are creating frictionless digital journeys to allow users to open joint accounts in just a few clicks that would normally involve cumbersome paperwork and often a couple painful, in-person visits to a branch.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories The switch to the Temenos SaaS enabled EQ Bank to manage the rapid growth in demand for digital banking during the Covid pandemic. There was an immediate post-cloud growth in its customer base of 100% year-on-year, and 400% in transactions. It has sustained that growth, with customer numbers increasing by 10-15% each year, and transactions by around 40%. That has been enabled with TPH but also TDH, and points to the benefits of having a single platform with broad capabilities. “Fraud management and risk mitigation on those payments is another key area where we want to have really good controls and a good synchronous way of being able to decline or stop payments before we have issues with them.” Today EQ Bank remains Canada’s only true challenger bank and is the digital platform of Equitable Bank, seventh-largest bank in the country by assets. The flexibility and resilience of the Temenos solution has been vital to our ongoing growth. We simply would not have been able to accommodate such rapid customer growth without the elastic scalability of the cloud.” Daniel Broten, SVP and Head, EQ Bank The innovative new services launched by EQ Bank have gone down extremely well with consumers. So much so EQ Bank has been named to the prestigious World’s Best Banks list by Forbes Magazine for five consecutive years. Building a more sustainable business model Adopting the cloud model has also helped EQ Bank to achieve its sustainability goals. Moving away from an on-premises core banking infrastructure has allowed EQ Bank to reduce power consumption within its data center, cutting carbon emissions and helping to minimize its impact on the environment. Daniel commented: “We are very proud of how the cloud helps us to reduce our carbon footprint. We can monitor our cloud resource consumption closely, and ensure that we are using server configurations and processes that optimize performance and energy-efficiency.” Red Hat and Temenos are working together to simplify a hybrid cloud banking platform that provides modern, security-focused services for bank customers. Tech Mahindra, a global certified partner of Temenos, delivers complex core banking integration projects on multi-variant delivery models to the BFS industry. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Laying foundations for future success With a state-of-the-art, cloud-based core banking infrastructure, EQ Bank is well-placed to connect with partner ecosystems and to thrive when open banking reaches Canada. Daniel explained: “Having such extensive API capabilities with Temenos core banking and the Temenos SaaS puts us in a strong position to develop more integrations with fintechs and to share data securely with third-party providers. These will be essential points both to comply with open banking regulations and to seize the commercial opportunities that the new model will create.” Moving forward, EQ Bank is keen to continue the alliance with Temenos, including serving as a member of the Temenos Ambassador Program. This enables the bank to join seminars on industry trends, provide feedback on capabilities and functionality, and to influence the roadmap for new releases of Temenos solutions. “Temenos is a fantastic partner to EQ Bank and has been integral to our rise as one of the most successful and innovative operators in the Canadian retail banking space. We are looking forward to the additional benefits we will unleash from Temenos Data Hub and Temenos Payments Hub that we are implementing currently.” We can’t wait for the release of new Temenos solutions, especially around data, analytics, and payments, which will help us offer even greater value to our customers.” Daniel Broten, SVP and Head, EQ Bank We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Plane flying above clouds at sunset Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Elevated Banking Experiences Attract new customers, grow your revenue, and ensure customer loyalty with Temenos’ innovative banking solutions. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Get started Get started

MIDBANK is a 50-year-old financial institution based in Egypt. Originally founded in 1975 as a project finance and investment bank, it has evolved into a full-service commercial bank. With renewed leadership and a strategic vision launched in 2020, MIDBANK is repositioning itself as a progressive force in Egypt’s banking sector.

Turning point for transformation

For years, MIDBANK operated on a legacy core system written in-house. This outdated setup was inflexible and increasingly risky, with institutional knowledge tied to a shrinking number of staff. “We had a block on the way of really progressing our system,” said Amr El-Garhy, CEO & MD of MIDBANK. “It was clear we needed to move to a modern core.”

MIDBANK was also facing external pressures. “The technology landscape is changing very fast,” explained Amr. “We’ve seen a revolution in fintech companies covering consumer finance, microfinance, payments, and more. And now they’re being joined by telecom companies.”

That prompted a full-scale assessment, and subsequent overhaul, of the bank’s technology systems. MIDBANK brought in Ernst & Young to define a five-year IT strategy and lead the vendor selection. Temenos emerged as the winner after a structured technical and financial evaluation amongst multiple contenders.

The ‘Big Bang’ approach

In April 2025, MIDBANK went live with Temenos Core, Payments Hub (TPH), Financial Crime Mitigation (FCM), Arrangement architecture (AA), and Temenos Data Hub (TDH), all deployed on-premises. The bank opted for a ‘big bang’ go-live, switching off the legacy system entirely and migrating to Temenos in a single move.

“We turned off the light on one system, and turned on the light on another,” Amr said. “It was a bold decision, but we were well prepared.” The launch of digital channels is now in advanced testing, with Temenos Digital set to go live following regulatory approvals.

Key partners included ITSS for implementation and DXC for testing. While early phases brought challenges, the collaboration quickly aligned. “We made sure we had a proper PMO empowered to pull the strings across all teams. That made the difference,” Amr explained.

Measurable impact

The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience.

It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said.

Close ties

Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation.

That collaboration extended across stakeholders, from internal teams to third-party vendors. “With a project of this complexity, if one stakeholder fails, the whole thing can suffer. Temenos ensured we all stayed committed and aligned.” That ethos remains. “We have access to a 24/7 support service from Temenos. If we have any questions, we know we can go straight to the chat and there’ll be someone there to help us immediately,” Amr said.

Moving to AI

With core systems now live and digital channels on the brink of launch, MIDBANK is already planning for what comes next. A major focus is the integration of AI into its retail and SME operations. Inspired by discussions at the Temenos Community Forum, Amr is preparing to deploy a dedicated team to explore how tools such as Temenos Product Manager Copilot can help bring new offerings to market faster.

With Temenos as a strategic partner, MIDBANK is well-positioned to shape the future of digital banking in Egypt.

MIDBANK Laying the Foundations for a Digitally Driven Future Giza, Egypt At a Glance • Established bank in Egypt undergoing full digital transformation. • Went live in April 2025 with Temenos core, payments and data hub. • Reduction in transaction processing times. • Increasing in customer satisfaction. • Faster time to market for new products. MIDBANK is a 50-year-old financial institution based in Egypt. Originally founded in 1975 as a project finance and investment bank, it has evolved into a full-service commercial bank. With renewed leadership and a strategic vision launched in 2020, MIDBANK is repositioning itself as a progressive force in Egypt’s banking sector. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1099861368/f63051d6b4?ts=0&share=copy MIDBANK Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video midbank Turning point for transformation There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” Amr El-Garhy, CEO & MD, MIDBANK Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK In April 2025, MIDBANK went live with Temenos Core, Payments Hub (TPH), Financial Crime Mitigation (FCM), Arrangement architecture (AA), and Temenos Data Hub (TDH), all deployed on-premises. The bank opted for a ‘big bang’ go-live, switching off the legacy system entirely and migrating to Temenos in a single move. “We turned off the light on one system, and turned on the light on another,” Amr said. “It was a bold decision, but we were well prepared.” The launch of digital channels is now in advanced testing, with Temenos Digital set to go live following regulatory approvals. Key partners included ITSS for implementation and DXC for testing. While early phases brought challenges, the collaboration quickly aligned. “We made sure we had a proper PMO empowered to pull the strings across all teams. That made the difference,” Amr explained. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results The ‘Big Bang’ approach “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank Measurable impact We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Close ties ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Temenos was attentive at the moments that really mattered. They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” Amr El-Garhy, CEO & MD, MIDBANK ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories For years, MIDBANK operated on a legacy core system written in-house. This outdated setup was inflexible and increasingly risky, with institutional knowledge tied to a shrinking number of staff. “We had a block on the way of really progressing our system,” said Amr El-Garhy, CEO & MD of MIDBANK. “It was clear we needed to move to a modern core.” MIDBANK was also facing external pressures. “The technology landscape is changing very fast,” explained Amr. “We’ve seen a revolution in fintech companies covering consumer finance, microfinance, payments, and more. And now they’re being joined by telecom companies.” That prompted a full-scale assessment, and subsequent overhaul, of the bank’s technology systems. MIDBANK brought in Ernst & Young to define a five-year IT strategy and lead the vendor selection. Temenos emerged as the winner after a structured technical and financial evaluation amongst multiple contenders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories That collaboration extended across stakeholders, from internal teams to third-party vendors. “With a project of this complexity, if one stakeholder fails, the whole thing can suffer. Temenos ensured we all stayed committed and aligned.” That ethos remains. “We have access to a 24/7 support service from Temenos. If we have any questions, we know we can go straight to the chat and there’ll be someone there to help us immediately,” Amr said. Moving to AI With core systems now live and digital channels on the brink of launch, MIDBANK is already planning for what comes next. A major focus is the integration of AI into its retail and SME operations. Inspired by discussions at the Temenos Community Forum, Amr is preparing to deploy a dedicated team to explore how tools such as Temenos Product Manager Copilot can help bring new offerings to market faster. With Temenos as a strategic partner, MIDBANK is well-positioned to shape the future of digital banking in Egypt. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” Amr El-Garhy, CEO & MD, MIDBANK We partnered successfully with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

Hamilton Reserve Bank combines the investment and commercial banking expertise of Wall Street financial strength and execution efficiency with a strong British heritage. Since 1994, the bank or its affiliates have offered a wide range of integrated services to a worldwide clientele from more than 150 countries, including private and business banking, asset protection, custodian banking, wealth management, trust and escrow services, family offices, investment banking, and new business formation. Accepting deposits in multiple global currencies and digital assets, Hamilton Reserve Bank is a truly global bank with offices and representatives located around the world.

Akinnia Glasgow, Senior Manager, Business and Private Banking of Hamilton Reserve Bank, explains: “With a global workforce, we are headquartered on a sprawling 12-acre bank campus in Saint Kitts and Nevis, the birthplace of America’s founding father Alexander Hamilton. Our staff comes from 13 countries, speaking 15 different languages, and 80% of our colleagues are female. We serve clients from more than 150 countries, communicate in 13 languages and accept deposits and payments in 126 different currencies. Our client mix is 65% businesses and 35% individuals. We are always looking to expand through advanced financial technology. For example, we have presence in Asia, Panama, Dubai, other MENA regions, EU, North and South America, and Africa. Across our 24/7 operations around the globe, we pursue a client-first philosophy, working tirelessly to improve the prosperity of the individual and business customers that rely on us daily for their banking needs.”

Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks.

“Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.”

Implemented full-scale systems modernization through facial recognition technology

Hamilton Reserve Bank planned a comprehensive overhaul of its core and client-facing solutions. From an internal perspective, the bank decided to implement Straight-Through Processing (STP) to improve the speed, accuracy, and efficiency of back-office workflows. Through Temenos STP, the bank has seen growth up to 800% in total deposit and custodian assets. Similarly, the bank knew that sophisticated authentication tools would ensure accurate KYC and real time transaction monitoring, meeting stringent compliance targets while mitigating operational risk.

“For new clients, we target a streamlined and fully compliant application journey that has enabled seamless onboarding within minutes,” continues Prabhakar Kaza, the London-based CEO of Hamilton Reserve Bank who has 40 years of banking experience. “And we wanted to enrich our service portfolio, adding advanced functionality such as processing 126 different customer deposit currencies and digital assets in real time, as well as 24/7 digital account access verified through government-grade facial recognition solutions.”

Deployed fully integrated Temenos solutions in record time of 9 months

To support a rapidly expanding global clientele, Hamilton Reserve Bank looked for a technology partner with the latest market-leading core and digital banking solutions. After evaluating many vendors, the bank selected Temenos to concurrently deploy Temenos Core, Temenos Digital, Temenos Payments, and Temenos Financial Crime Mitigation, and has since also installed the latest Temenos Digital and Temenos LEAP modules (2024 version) to automate business customer onboarding, reducing 24/7 client onboarding time from one day to one hour — providing end-to-end capabilities covering product development, client acquisition, compliance, risk management, and more. This has positioned Hamilton Reserve Bank as one of the first in the world to offer a full range of the latest Temenos solutions to its clientele.

Adrian Joseph, an IT manager at Hamilton Reserve Bank comments: “Temenos offers an outstanding breadth of functionality that has helped improve our operations and grow our client base. It allows Hamilton Reserve Bank to integrate with many other solution partners such as Mastercard Cross-Border Services, our direct correspondent banks including Banco Santander, The Bank of New York Mellon (BNY), among others, giving our bank flexibility and agility to drive both financial and compliance KPIs. We also love that Temenos is continuously updating its solutions which has enabled Hamilton Reserve Bank’s core banking software and other modules to operate on the latest Temenos solutions.”

Launching Temenos, Hamilton Reserve Bank dedicated a large IT budget and went live in just nine months. The bank’s operational level has considerably increased the asset base and employee productivity that has also translated into greater margins while achieving stellar regulatory compliance. These efforts have significantly enhanced the bank’s revenue growth. The bank harnessed resources from the Temenos Learning Community (TLC) to concurrently train employees, as Adrian Joseph explains: “The TLC provided excellent learning tools that enabled us to build a thorough knowledge of the solutions quickly and has facilitated adoption among our worldwide staff.”

Delivered ultra-secure, tailored banking services in record speed of 9 months

Powered by Temenos, Hamilton Reserve Bank has achieved new milestones including its recent entry into new markets, expanded many correspondent banking relationships, and winning several prestigious awards recognizing the bank’s advanced fintech advantage.

Using Temenos Core and Temenos Digital, Hamilton Reserve Bank has consolidated its back-office operations and digital banking services into a highly efficient ticketing system shared among its colleagues located on several continents. The solutions enable the bank to automate many processes and offer clients instant, round-the-clock anytime banking access, as well as a wider range of customized products. For example, the bank is developing new wealth management solutions using Temenos Enterprise Wealth in collaboration with The Bank of New York Mellon (BNY), the world’s largest bank by custodian assets and Rosenblatt Securities, the largest floor trading firm on the New York Stock Exchange.

With Temenos Payments, Hamilton Reserve Bank now has the capabilities to offer lightning speed cross-border payments to its global clientele. “We can process millions in client transactions every year. Temenos Payments gives us the scalability and sophisticated functionality that we need to provide real-time multicurrency payment options and handle large volumes of transactions quickly, efficiently, and securely,” adds Ghassan Nasr, CEO of International Markets at Hamilton Reserve Bank.

Temenos Financial Crime Mitigation (“FCM”) enables Hamilton Reserve Bank to scan all account applications and transactions in real time, assigning risk scores to all customer accounts to detect suspicious activities, and timely filing regulatory reports as needed. The risk-based FCM solution has allowed the bank to pinpoint specific compliance risks while significantly reducing costs and human errors. Thanks to the Temenos FCM, Hamilton Reserve Bank successfully passes annual BSA/AML/KYC independent compliance audits.

Albert Rodriguez, the Chief Operating Officer of Hamilton Reserve Bank notes: “With the fully installed FCM product family operating at great speed, the bank has automated all client screening processes, helping us to detect potential compliance issues in real time. As we continue to innovate through artificial intelligence, the new Temenos FCM AI agent will come in handy. As we frequently fine-tune our BSA/AML/KYC/KYCC rules within FCM, Hamilton Reserve Bank has maintained a solid compliance record since inception.”

Fast, secure, and privacy – enhancing customer experience throughout

Thanks to Temenos Digital, Hamilton Reserve Bank has accelerated new customer onboarding 24/7 which is now 100% online and self-directed by an account applicant. Back-office automation has improved onboarding speed by 400 percent. Business account applications that previously took five days are now completed in one day. Personal account applications are processed even faster: applicants can finish the entire self-directed onboarding journey 100% online in as short as 20 minutes, fast, safe, and compliant.

The partnership with Temenos has also enabled Hamilton Reserve Bank to accomplish its growth objectives, with a 140 percent increase in client growth within six months after the initial implementation in 2020. The move to a modern, scalable suite of core and digital banking tools provides a robust foundation for rapid international market expansion as the bank is currently experiencing.

“Working with Temenos makes us a highly competitive bank in the global financial markets, with a strong value proposition and high quality of service for our personal and business banking clients,” confirms Howard Anthony Lewis, an enterprise risk specialist and a board member of Hamilton Reserve Bank. “Harnessing the Temenos solutions has positioned Hamilton Reserve Bank as a leading innovator bank, helping us to become the largest global bank headquartered in the Caribbean powered by advanced fintech maintaining a spotless regulatory compliance history.”

Streamlined back-office workflows achieved record financial results

The adoption of Temenos solutions has unlocked major efficiency and productivity gains for Hamilton Reserve Bank. Product teams now build and launch tailored services faster, while automating screening and compliance tasks has freed employees from repetitive manual work—saving time while eliminating human errors. Overall, the bank believes the Temenos system has improved internal efficiency by more than 250%, helping to reduce operational costs significantly. Strategic expansion now centers on Temenos Wealth and Temenos AI, as Hamilton Reserve Bank deepens its collaboration with its correspondent banking partners, The Bank of New York Mellon (BNY), Banco Santander and others to expand global asset custody and deliver sophisticated banking solutions.

Hamilton Reserve Bank Becoming the largest global bank headquartered in the Caribbean through end-to-end digital transformation Nevis, Saint Kitts and Nevis At a Glance US$2 billion+ in total assets, after deploying Temenos solutions in only 9 months Record time in launching Temenos LEAP and Temenos Digital Banking in 7 months 800% growth in total deposit, custodian assets, a pristine BSA/AML compliance history 140% growth in client base in the first six months since deploying the Temenos solutions 620% growth in revenues and net income, robust AI-powered compliance programs Cuts fully compliant new client onboarding 100% online via STP from 5 days to 20 minutes for individuals and 1 day for businesses Real time bank SWIFT wires, including 3rd party wires executed in 5 seconds in 126 currencies 250% lift in operational efficiency and staff productivity Hamilton Reserve Bank combines the investment and commercial banking expertise of Wall Street financial strength and execution efficiency with a strong British heritage. Since 1994, the bank or its affiliates have offered a wide range of integrated services to a worldwide clientele from more than 150 countries, including private and business banking, asset protection, custodian banking, wealth management, trust and escrow services, family offices, investment banking, and new business formation. Accepting deposits in multiple global currencies and digital assets, Hamilton Reserve Bank is a truly global bank with offices and representatives located around the world. Akinnia Glasgow, Senior Manager, Business and Private Banking of Hamilton Reserve Bank, explains: “With a global workforce, we are headquartered on a sprawling 12-acre bank campus in Saint Kitts and Nevis, the birthplace of America’s founding father Alexander Hamilton. Our staff comes from 13 countries, speaking 15 different languages, and 80% of our colleagues are female. We serve clients from more than 150 countries, communicate in 13 languages and accept deposits and payments in 126 different currencies. Our client mix is 65% businesses and 35% individuals. We are always looking to expand through advanced financial technology. For example, we have presence in Asia, Panama, Dubai, other MENA regions, EU, North and South America, and Africa. Across our 24/7 operations around the globe, we pursue a client-first philosophy, working tirelessly to improve the prosperity of the individual and business customers that rely on us daily for their banking needs.” https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/973878586/575c8f631f?share=copy Hamilton Reserve Bank Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video HRB-logo Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” Implemented full-scale systems modernization through facial recognition technology Hamilton Reserve Bank planned a comprehensive overhaul of its core and client-facing solutions. From an internal perspective, the bank decided to implement Straight-Through Processing (STP) to improve the speed, accuracy, and efficiency of back-office workflows. Through Temenos STP, the bank has seen growth up to 800% in total deposit and custodian assets. Similarly, the bank knew that sophisticated authentication tools would ensure accurate KYC and real time transaction monitoring, meeting stringent compliance targets while mitigating operational risk. “For new clients, we target a streamlined and fully compliant application journey that has enabled seamless onboarding within minutes,” continues Prabhakar Kaza, the London-based CEO of Hamilton Reserve Bank who has 40 years of banking experience. “And we wanted to enrich our service portfolio, adding advanced functionality such as processing 126 different customer deposit currencies and digital assets in real time, as well as 24/7 digital account access verified through government-grade facial recognition solutions.” “Since adopting Temenos, Hamilton Reserve Bank has not had a single incident of wire payment loss of any sort due to mistaken identities. Our customers initiate wire transfers online via facial recognition that automatically matches their valid passports already on file. All wire details must be entered directly by our customers. The bank only processes wires submitted in the highly secure and identity verified Temenos environment.” – Sebastian Ambrose, Senior Regulatory and AML Counsel at Hamilton Reserve Bank Deployed fully integrated Temenos solutions in record time of 9 months To support a rapidly expanding global clientele, Hamilton Reserve Bank looked for a technology partner with the latest market-leading core and digital banking solutions. After evaluating many vendors, the bank selected Temenos to concurrently deploy Temenos Core, Temenos Digital, Temenos Payments, and Temenos Financial Crime Mitigation, and has since also installed the latest Temenos Digital and Temenos LEAP modules (2024 version) to automate business customer onboarding, reducing 24/7 client onboarding time from one day to one hour — providing end-to-end capabilities covering product development, client acquisition, compliance, risk management, and more. This has positioned Hamilton Reserve Bank as one of the first in the world to offer a full range of the latest Temenos solutions to its clientele. Adrian Joseph, an IT manager at Hamilton Reserve Bank comments: “Temenos offers an outstanding breadth of functionality that has helped improve our operations and grow our client base. It allows Hamilton Reserve Bank to integrate with many other solution partners such as Mastercard Cross-Border Services, our direct correspondent banks including Banco Santander, The Bank of New York Mellon (BNY), among others, giving our bank flexibility and agility to drive both financial and compliance KPIs. We also love that Temenos is continuously updating its solutions which has enabled Hamilton Reserve Bank’s core banking software and other modules to operate on the latest Temenos solutions.” Launching Temenos, Hamilton Reserve Bank dedicated a large IT budget and went live in just nine months. The bank’s operational level has considerably increased the asset base and employee productivity that has also translated into greater margins while achieving stellar regulatory compliance. These efforts have significantly enhanced the bank’s revenue growth. The bank harnessed resources from the Temenos Learning Community (TLC) to concurrently train employees, as Adrian Joseph explains: “The TLC provided excellent learning tools that enabled us to build a thorough knowledge of the solutions quickly and has facilitated adoption among our worldwide staff.” Delivered ultra-secure, tailored banking services in record speed of 9 months Powered by Temenos, Hamilton Reserve Bank has achieved new milestones including its recent entry into new markets, expanded many correspondent banking relationships, and winning several prestigious awards recognizing the bank’s advanced fintech advantage.   “Temenos has made it possible for us to process multicurrency wires in real time via SWIFT gpi while we fully comply with regulations from around the world.” – Merkisha Desir, Senior private banking manager at Hamilton Reserve Bank. Using Temenos Core and Temenos Digital, Hamilton Reserve Bank has consolidated its back-office operations and digital banking services into a highly efficient ticketing system shared among its colleagues located on several continents. The solutions enable the bank to automate many processes and offer clients instant, round-the-clock anytime banking access, as well as a wider range of customized products. For example, the bank is developing new wealth management solutions using Temenos Enterprise Wealth in collaboration with The Bank of New York Mellon (BNY), the world’s largest bank by custodian assets and Rosenblatt Securities, the largest floor trading firm on the New York Stock Exchange. With Temenos Payments, Hamilton Reserve Bank now has the capabilities to offer lightning speed cross-border payments to its global clientele. “We can process millions in client transactions every year. Temenos Payments gives us the scalability and sophisticated functionality that we need to provide real-time multicurrency payment options and handle large volumes of transactions quickly, efficiently, and securely,” adds Ghassan Nasr, CEO of International Markets at Hamilton Reserve Bank. Temenos Financial Crime Mitigation (“FCM”) enables Hamilton Reserve Bank to scan all account applications and transactions in real time, assigning risk scores to all customer accounts to detect suspicious activities, and timely filing regulatory reports as needed. The risk-based FCM solution has allowed the bank to pinpoint specific compliance risks while significantly reducing costs and human errors. Thanks to the Temenos FCM, Hamilton Reserve Bank successfully passes annual BSA/AML/KYC independent compliance audits. Albert Rodriguez, the Chief Operating Officer of Hamilton Reserve Bank notes: “With the fully installed FCM product family operating at great speed, the bank has automated all client screening processes, helping us to detect potential compliance issues in real time. As we continue to innovate through artificial intelligence, the new Temenos FCM AI agent will come in handy. As we frequently fine-tune our BSA/AML/KYC/KYCC rules within FCM, Hamilton Reserve Bank has maintained a solid compliance record since inception.” Fast, secure, and privacy – enhancing customer experience throughout Thanks to Temenos Digital, Hamilton Reserve Bank has accelerated new customer onboarding 24/7 which is now 100% online and self-directed by an account applicant. Back-office automation has improved onboarding speed by 400 percent. Business account applications that previously took five days are now completed in one day. Personal account applications are processed even faster: applicants can finish the entire self-directed onboarding journey 100% online in as short as 20 minutes, fast, safe, and compliant. “Our enhanced services and online experience have led to excellent client feedback. We have seen a 100% increase in our customer satisfaction ratings since Temenos was installed, with clients valuing the service speed, deposit safety, and asset protection features that we offer. While banking online in a secure and private environment, self-directed customer transactions including internal account balance transfers among related accounts can be completed in seconds, including third party payments.” – Sir Tony Baldry, Chairman of Hamilton Reserve Bank The partnership with Temenos has also enabled Hamilton Reserve Bank to accomplish its growth objectives, with a 140 percent increase in client growth within six months after the initial implementation in 2020. The move to a modern, scalable suite of core and digital banking tools provides a robust foundation for rapid international market expansion as the bank is currently experiencing. “Working with Temenos makes us a highly competitive bank in the global financial markets, with a strong value proposition and high quality of service for our personal and business banking clients,” confirms Howard Anthony Lewis, an enterprise risk specialist and a board member of Hamilton Reserve Bank. “Harnessing the Temenos solutions has positioned Hamilton Reserve Bank as a leading innovator bank, helping us to become the largest global bank headquartered in the Caribbean powered by advanced fintech maintaining a spotless regulatory compliance history.” Streamlined back-office workflows achieved record financial results The adoption of Temenos solutions has unlocked major efficiency and productivity gains for Hamilton Reserve Bank. Product teams now build and launch tailored services faster, while automating screening and compliance tasks has freed employees from repetitive manual work—saving time while eliminating human errors. Overall, the bank believes the Temenos system has improved internal efficiency by more than 250%, helping to reduce operational costs significantly. Strategic expansion now centers on Temenos Wealth and Temenos AI, as Hamilton Reserve Bank deepens its collaboration with its correspondent banking partners, The Bank of New York Mellon (BNY), Banco Santander and others to expand global asset custody and deliver sophisticated banking solutions.   The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Capable of more complexity The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency. Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed. “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region. Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis “When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.” Going greener Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking. “These tools have further enabled our ESG strategy. We can now create and manage green loans with the precision and transparency required.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank More automation With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics. Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform. These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision. “Every year, we aim to do something new in the system, so we keep evolving. With Temenos, we have the platform and the partnership to do exactly that.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” “Temenos is an excellent core banking product. The solutions provide a fully integrated digital ecosystem that enables us to accurately deliver client-centric services to our rapidly expanding global customer base, enabling the bank to deliver record financial results year after year. Temenos is now integrated into our marketing programs for client origination and customer satisfaction. As we undertake additional Temenos module enhancements, we are looking forward to working with Temenos for many years to come. Successful banking is all about competent technology. Hamilton Reserve Bank is very pleased to have Temenos on our side.” – Antonio Kenyatta, the Chief Financial Officer at Hamilton Reserve Bank Plane flying above clouds at sunset Elevated Banking Experiences Attract new customers, grow your revenue, and ensure customer loyalty with Temenos’ innovative banking solutions. Get started

Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience.

RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation

Strengthening across borders

Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency.

Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap.

Competence at the core

To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects

Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.”

The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets.

Customer success as a catalyst

A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance.

“Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.”

Building the future

RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment.

RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge.

That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe.

Raiffeisen Bank International Centralizing Skills to Scale Core Banking Vienna, Austria At a Glance Temenos Core Banking deployed across 5 markets. ‘T24 Hub’ established in Poland to centralize expertise, accelerate upgrades, and reduce reliance on external vendors. Temenos Customer Success enabled faster implementation, cloud readiness, and group-wide capability building. Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience. RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation Strengthening across borders Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency. Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap. Temenos is a reliable partner in one of the most critical areas of our IT landscape. Our joint planning through vendor bodies with Temenos on operational and strategic level and roadmap alignment has allowed us to manage complex implementations across multiple regions.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI. Competence at the core To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects The core banking system is the heart of our IT landscape. So, we wanted to centralize expertise to ensure quality and speed across the group.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI. Customer success as a catalyst A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance. “Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.” Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI   Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.” The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets. We’ve been able to embed expertise in local project teams, so there is consistency in how we evaluate, select and implement technologies across the group.” – Piotr Kiryluk, Head of T24 Hub at RBI Customer success as a catalyst A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance. “Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.” Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions

STC Bank is a pioneering digital bank in Saudi Arabia. It was born from the transformation of STC Pay, a wallet service launched by Saudi Telecom Company (STC). Today, it stands as one of the region’s most prominent fintech success stories, with a growing portfolio of digital financial services. Backed by STC Group and fully licensed by the Saudi Central Bank, STC Bank operates on a mission to deliver simple, accessible, and secure banking to both individuals and businesses across the Kingdom.

Scaling to meet success

STC Bank’s journey began with a simple wallet offering. Success brought scale, and scale brought complexity. As customer expectations rose, STC Pay needed to evolve into a full-fledged digital bank without losing the ease of use and rapid service that had made it successful. The team faced a critical question: how to maintain seamless, user-centric services while meeting growing regulatory demands and building the infrastructure for future growth?

“The main challenge was continuing to offer simple, user-friendly services—without compromising on compliance,” said Mansour Al-Zharani, Chief Technology Officer, STC Bank.

Their existing in-house system needed to support a high-volume digital banking operation. A new core platform was essential—one that could support composable services, automation, and regulatory compliance at scale.

A deployment first

Following a rigorous evaluation process, STC Bank selected Temenos Core as its new core banking system, implemented with support from Temenos Services and regional partner Seedz (formerly BankerWay). The solution included modules for accounts, lending, deposits, and Temenos Advanced Collection.

It became one of the first companies in the world to deploy Temenos Core on PostgreSQL, an advanced open-source database.

The decision to go with PostgreSQL, combined with a microservice-driven architecture, reinforced the bank’s commitment to agility and composability. This modern tech stack has allowed STC Bank to introduce new digital services rapidly, and support anticipated increases in transaction volumes, while minimizing customizations and maximizing out-of-the-box capabilities.

Engine of growth

STC Bank went live with Temenos Core on 14 February 2022. The platform has proven its ability to scale. And now handles 5 million daily transactions with ease.

Driving these numbers are operational improvements. New products can now be brought to market faster, supported by automated deployment and CI/CD pipelines. The bank’s use of out-of-the-box capabilities and minimal customization has supported agility and reduced complexity. The launch of microservice-based lending services has laid the groundwork for a modular, data-driven banking model. Above all, the bank has achieved high service reliability, with very few issues arising after go-live.

Mansour explains that the balance of out-of-the-box capabilities with customizations has been crucial to this. “Builds and releases are now fully automated throughout all the environments, while the ease with which we can add customizations keeps us agile.”

Deep partnership

STC Bank chose Temenos for its vision, track record, and composable architecture. The decision was rooted in a long-term view: avoiding legacy limitations and investing in a platform that evolves with innovation.

Temenos stood out for its experience in the Saudi market, strong regional partnerships, and the ability to support open technologies such as PostgreSQL.

Equally important was the partnership ethos. Temenos’ engagement was deep and broad, with product owners, technical specialists, and support all involved. STC Bank also benefits from Temenos First Level Support, including an onsite engineer for immediate issue resolution, helping preserve development speed and service continuity.

Looking ahead

STC Bank continues to expand its product set using Temenos Core, with new lending and deposit offerings in development. It is also exploring how AI capabilities from Temenos can further improve operational efficiency, development workflows, and delivery timelines.

With a modern, scalable core in place, STC Bank is well positioned to lead the future of digital banking in Saudi Arabia—setting the standard for what a composable, cloud-native bank can achieve.

STC Bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia At a Glance ● Live with Temenos Core since February 2022. ● One of the first banks to run Temenos Core on PostgreSQL. ● Scaled from 3 million to 5 million transactions per day.   STC Bank is a pioneering digital bank in Saudi Arabia. It was born from the transformation of STC Pay, a wallet service launched by Saudi Telecom Company (STC). Today, it stands as one of the region’s most prominent fintech success stories, with a growing portfolio of digital financial services. Backed by STC Group and fully licensed by the Saudi Central Bank, STC Bank operates on a mission to deliver simple, accessible, and secure banking to both individuals and businesses across the Kingdom. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1096146640/fdf448de0d?ts=0&share=copy STC Bank 2025 Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia STC Bank web ready logo Scaling to meet success STC Bank’s journey began with a simple wallet offering. Success brought scale, and scale brought complexity. As customer expectations rose, STC Pay needed to evolve into a full-fledged digital bank without losing the ease of use and rapid service that had made it successful. The team faced a critical question: how to maintain seamless, user-centric services while meeting growing regulatory demands and building the infrastructure for future growth? “The main challenge was continuing to offer simple, user-friendly services—without compromising on compliance,” said Mansour Al-Zharani, Chief Technology Officer, STC Bank. Their existing in-house system needed to support a high-volume digital banking operation. A new core platform was essential—one that could support composable services, automation, and regulatory compliance at scale. A deployment first Following a rigorous evaluation process, STC Bank selected Temenos Core as its new core banking system, implemented with support from Temenos Services and regional partner Seedz (formerly BankerWay). The solution included modules for accounts, lending, deposits, and Temenos Advanced Collection. It became one of the first companies in the world to deploy Temenos Core on PostgreSQL, an advanced open-source database. We were impressed by Temenos’ long-term roadmap and clear strategy for composable banking. They showed us a path from monolithic systems to modular services. – Mansour Al-Zharani, Chief Technology Officer at STC Bank The decision to go with PostgreSQL, combined with a microservice-driven architecture, reinforced the bank’s commitment to agility and composability. This modern tech stack has allowed STC Bank to introduce new digital services rapidly, and support anticipated increases in transaction volumes, while minimizing customizations and maximizing out-of-the-box capabilities. Engine of growth STC Bank went live with Temenos Core on 14 February 2022. The platform has proven its ability to scale. And now handles 5 million daily transactions with ease. Driving these numbers are operational improvements. New products can now be brought to market faster, supported by automated deployment and CI/CD pipelines. The bank’s use of out-of-the-box capabilities and minimal customization has supported agility and reduced complexity. The launch of microservice-based lending services has laid the groundwork for a modular, data-driven banking model. Above all, the bank has achieved high service reliability, with very few issues arising after go-live. Every product we’ve launched since go-live has moved from development to testing to production smoothly and on time. – Mansour Al-Zharani, Chief Technology Officer at STC Bank Mansour explains that the balance of out-of-the-box capabilities with customizations has been crucial to this. “Builds and releases are now fully automated throughout all the environments, while the ease with which we can add customizations keeps us agile.” Deep partnership STC Bank chose Temenos for its vision, track record, and composable architecture. The decision was rooted in a long-term view: avoiding legacy limitations and investing in a platform that evolves with innovation. Temenos stood out for its experience in the Saudi market, strong regional partnerships, and the ability to support open technologies such as PostgreSQL. Equally important was the partnership ethos. Temenos’ engagement was deep and broad, with product owners, technical specialists, and support all involved. STC Bank also benefits from Temenos First Level Support, including an onsite engineer for immediate issue resolution, helping preserve development speed and service continuity. Looking ahead STC Bank continues to expand its product set using Temenos Core, with new lending and deposit offerings in development. It is also exploring how AI capabilities from Temenos can further improve operational efficiency, development workflows, and delivery timelines. We’re on a journey to reach more customers by offering more services—and Temenos is helping us get there. This partnership isn’t just for a year or two. It’s about long-term growth. – Mansour Al-Zharani, Chief Technology Officer at STC Bank With a modern, scalable core in place, STC Bank is well positioned to lead the future of digital banking in Saudi Arabia—setting the standard for what a composable, cloud-native bank can achieve.

President’s Choice Financial® (PC Financial®), part of Loblaw Companies Limited – Canada’s leading food and pharmacy retailer, aims to make everyday banking more rewarding for its customers. With the introduction of a savings feature to its PC Money™, Account holders already save on banking fees and earn points linked to PC Optimum™, a popular loyalty reward program with more than 16 million active members. PC Financial recently deployed Temenos core banking on SaaS in just 6 months to achieve fast time to market for its first interest-bearing offering.

Founded in 1934, MidWestOne Bank is headquartered in Iowa City and operates over 50 branches in Iowa, Minnesota, Wisconsin, and Colorado. MidWestOne provides a range of services in the retail, small business, and commercial sectors. These include banking, credit, mortgages, and wealth management. It has 140,000 customers and $6.6bn in assets, making it the third-largest bank in Iowa.

Its aim is to be the preeminent relationship-driven community bank, where its expertise and proactive approach generate meaningful impact for its customers and stakeholders.

Details matter

For Heather DeStefano, the bank’s SVP and Director of Digital Innovation, trust is the vehicle for that growth. “We don’t want to be a transactional institution. We really want to help and guide people. How we get potential customers to understand that is a challenge for us.”

She explains it’s about a carefully balanced approach. “We really want to differentiate ourselves in the fact that we’re small enough to really care, but big enough to deliver all of your needs.”

In practical terms, it’s about “reaching our customers where they want us to, when they want us to,” she says. Technology can deliver convenience, but what’s key is to do that better than the competition.

This approach was evident when the bank recently launched its digital account opening platform. “We really looked at every detail—the experiences of our customers and our back office employees—to make everybody’s lives easier.”

One aspect of the new platform is to create profiles of valuable customers upfront and enable auto-decisioning for suitable applicants. “We’ve got the process down to just four minutes from application to funding,” says Heather. The technology is also applied to ‘unqualified’ applicants, so they don’t waste time online but can instead go into the branch.

100% Digital

MidWestOne’s new account opening solution has been built with Temenos’ Digital Onboarding product. Heather recalls: “When we started thinking about the customer experience, it became clear that our incumbent vendor was not the right partner for us.” Despite the ‘digital’ name tag, their solution required all applications to be individually reviewed, which meant lots of manual data inputting and checking. Decisions were then messaged to customers manually by a bank employee.

In contrast, Temenos’ proposal demonstrated the automation capabilities that MidWestOne was looking for: the flexibility to deploy an out-of-the-box solution with the controls to customize it; API connectivity with the bank’s existing core system; ease of use; and a team of people it trusted to deliver.

Usability was particularly important, explains Heather, because MidWestOne did not have an in-house development team to call on.

No problem too small

The bank’s choice of Temenos has also been vindicated by the commitment of its support team. “I have direct lines of communication with their key people, who have encouraged me to reach out with questions. Or I can create a service ticket, and usually get a response back from them within an hour or two, even on low-priority tickets. They are very responsive.”

Fast improvement

The bank went live with Temenos Digital Onboarding as SaaS (running on AWS) in November 2023, with the support of RCG Global Services for the implementation. The returns have come quickly. Online account openings have almost tripled compared to pre-Temenos rates (without any marketing spend), and online account opening rates have surpassed their peer median groups. Two-thirds of these are performed on a mobile device, and over 90% of applications have been decided automatically. Heather estimates that automating Qualifile denials alone has saved the bank over 60 manhours since launch.

Speed is another benefit. On average, it takes applicants under two minutes to complete an application and receive a decision. Previously, applications would take closer to 20 minutes, with decisions coming one to two business days later. For approved customers, funding is now completed in just four and a half minutes, whereas in the past customers would have had to wait two to three days to complete the micro deposit verification process.

MidWestOne has also taken advantage of the platform’s vendor ecosystem by connecting to a third-party ID verification solution and integrating it into its onboarding experience.

Increased customer satisfaction has followed, both for those who open accounts online and in-store.

Open up the throttle

The bank is understandably keen to keep up this momentum. It has just started a project – with its implementation partner RCG – to incorporate banker referrals into the platform, which will help drive more customers online. And it plans to expand the range of products it offers, including high yield savings accounts and private wealth products.

Heather says they plan to add more products from different business lines as they mature with the platform.