Provider Category: Integrated Product
SWBC - Payments
Streamline the Payment Process with SWBC Payments. Integrated to the Temenos LMS Collection and Recovery Module.
The SWBC Payments connector provides direct integration to SWBC’s Electronic Cash Management (ECM) tool for highly secure and efficient electronic ACH and card transactions within Temenos LMS Collection.
Key Features
Collect Payments by Phone
The SWBC Payments connector has the ability to collect single payments using checking accounts, savings accounts or debit/credit cards. Build the workflow to fit your institution’s unique needs.
Fully Integrated with Workflow Activities
Once activated, ECM is an available step type that can be easily added to new or existing workflows. In addition, the SWBC Payments connector improves promise to pay efficiencies and effectiveness by providing the option to schedule transactions based on newly created promises to pay. The flexibility is yours to manage.
Apply Payments to Multiple Accounts in One Transaction
Your staff has the ability to initiate payments for multiple accounts using one transaction. As an example, a borrower may pay their auto loan and their credit card without your staff having to key in two separate transactions.
Reporting at Your Fingertips
Dashboards provide detailed reporting of transaction statuses. Quickly and easily monitor your staff’s activity. Reports may be sorted by a specific user (or by all users), filtered by any given date range, and exported to Word or Excel.
Schedule Recurring Payments
Recurring ACH transactions may be scheduled using checking accounts or savings accounts. In addition, the SWBC Payments connector provides your staff the ability to print the NACHA required written authorization form.
Benefits
Reduce Collection Costs
The SWBC Payments connector gives you the ability to run secure transactions through the system rather than manually processing checks or going outside the platform to process payments.
Improve Collection Time and Reduce Delinquency
Electronically process payments and collect funds while on the phone with the debtor.
Reduce Errors
Reduce transaction errors through ABA verification and real-time card authorization.
Resources
SWBC – Payments
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SWBC - Loss Mitigation
Manage SWBC Loss Mitigation through Temenos. Integrated to the Temenos LMS Collection and Recovery Module
The SWBC Loss Mitigation connector delivers a unique suite of insurance and collection services within Temenos LMS Collection, including service requests for field contact work, asset recovery, repossession, remarketing with online or live auction sales, as well as submission and tracking of collateral protection claims.
Key Features
Easily Initiate and Track
Requests for Loss Mitigation Services Account-level screens, designed specifically to monitor loss mitigation service requests, allow for the creation, tracking and management of requests within a single system.
Automate Batch Orders
The SWBC Loss Mitigation connector provides functionality to automatically take action on accounts meeting specific criteria. Through powerful configuration controls, you can configure your environment to automatically submit repossession orders.
Real-time View of Loss Mitigation Information
Information regarding your loss mitigation service requests is received in real time, allowing you to make more informed decisions. All comments, attachments, notes, claim statuses, etc. are housed within the Notes section of the connector and in the workflow history, giving you a complete and up-to-date view of all the work being performed on the account. In addition, you’ll be able to manage offers and bid on your remarketing collateral right from the connector.
Never Miss a Step
As updates occur to service requests, alert emails are sent automatically. This prompts staff to take action, utilizing a pre-defined business strategy to move the service request from field contact to repossession, to claim initiation and settlement, and to remarketing. In addition, this technology assists you with enhanced remarketing features that allow you to set your floor price and manage bids and offers.
Benefits
Simplify Processes and Communication
Create a routine audit trail to eliminate errors, reduce compliance exposure, and streamline your communication.
Build Strategies that Suit Your Risk Needs
Leveraging industry-leading technology and best-in-class service providers allows you to create your own customized suite of services. Build a strategy tailored to you, starting with field contact work where a personal visit is made to your borrower in order to re-establish contact with your institution, then moving to repossession and skip with either a direct agent model or by utilizing one of our preferred forwarding providers – ultimately getting to the point where you sell the collateral online or through live auctions.
Eliminate the Need for Multiple Programs
Eliminate time spent maneuvering between multiple screens and programs. All the necessary tools to initiate and track SWBC Loss Mitigation service requests can be found in the platform.
Stay One Step Ahead
All loss mitigation information is displayed in real time, eliminating errors made due to inaccurate or outdated information. In addition, standardized workflows ensure the collection process is done exactly as you have defined every time.
Resources
SWBC – Loss Mitigation
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SWBC - Insurance Connector
Total Management of Insurance Information with SWBC. Integrated to the Temenos LMS Collection and Recovery Module.
The SWBC Insurance connector enables institutions to access policy details, create and track claims, and transmit the loan data file for SWBC’s Collateral Protection Insurance (CPI) directly from Temenos LMS Collection.
Key Features
Easy Access to Current Insurance Status
Access current insurance information directly from Temenos LMS Collection. The connector provides a quick snapshot of the insurance status, agent, company, and all other pertinent details at the touch of a button.
Easy Access to Insurance Tracking Information
Real-time data is presented, allowing your collection team to make more informed risk management decisions. Insurance tracking history includes customer service notes, scanned documents, web updates, notification letters and converted .wav files of all recorded inbound/outbound phone calls.
Conveniently Track Claim Status
Never lose track of a claim again! The system provides a virtual claim file for research and quality control. View appraisals, digital images of the damaged collateral, ACV, and damage estimate for an up-to-the-minute review of your claim directly within Temenos LMS Collection.
Seamless Transfer of Loan File Data
The SWBC Insurance connector enables the secure download of your loan file on a daily basis for both auto and mortgage portfolios. Daily updates such as address changes, paid-off loans, refinances, bankruptcy and other collection flags are captured faster, resulting in more accurate borrower communication. You control the transmission frequency and schedule, and you can change or add collateral codes without IT involvement. Utilize one secure communication channel to facilitate both collection and collateral insurance tracking requirements, and at the same time, eliminate the need for an external loan file with updates to SWBC.
Benefits
Reduce Data Entry Requirements
When creating a new claim, fields are mapped to pre-fill with data from the application, reducing the amount of data entry required.
Connect the Dots to Asset Recovery Disposal
Leverage the power of the software to complete your collection efforts by integrating the SWBC Insurance screen to connect the insurance process with the asset recovery and disposal function.
Eliminate the Need for Multiple Programs
Eliminate time spent maneuvering between multiple screens and programs. All the necessary tools to create, update and submit insurance requests can be found in the system.
Additional CPI-Related Fields and Data Integration
Pertinent CPI data is uploaded and housed within the system for easy creation of workflows and reports.
Resources
SWBC Insurance Connector
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SWBC - AP Account Services Connector
Outsource Collections with SWBC AP Account Services. Integrated to the Temenos LMS Collection and Recovery Module.
The SWBC AP Account Services connector gives institutions the ability to outsource collection calls using SWBC’s AutoPilot® Account Services.
Key Features
Automatic Account Transfers to SWBC
Accounts are flagged to be transferred within Temenos LMS Collection using the system’s Collection Queue functionality, and files are transmitted automatically to SWBC each day.
Transfer Information through a Secure FTP Site
Feel safe transmitting data through a secure FTP channel.
Use of the Temenos System by SWBC Collectors
The system is used at both your institution and SWBC. This allows accounts to be transferred quickly and worked in a consistent manner.
Automatic Account Updates
Each morning, before the Queue Refresh process, the system checks SWBC’s server for account updates. Any new workflows, comments, payments, and promises are downloaded and applied to the platform.
Robust Reporting
Robust reporting is offered and includes promise and payment dashboards and third-party field audits.
Benefits
Simple to Improve Right Party Contracts
Institutions benefit from the convenience and flexibility of outsourcing collections, including evening and weekend calls, using the AP Account Services connector.
Improve Collection Time and Reduce Delinquency
Let SWBC do the work for you! Increase the amount of time spent working delinquent accounts and collecting funds without having to increase staff.
Use of Temenos LMS Collection by SWBC Collectors
Define which queues are sent to SWBC based on the individual needs of your organization. The types of queues transferred can be modified at any time.
Resources
SWBC – AP Account Services Connector
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TriVerity - TriVerity Connector
Streamline the Charge-Off process with TriVerity. Integrated to the Temenos LMS Collection and Recovery Module.
The TriVerity connector is a fully integrated and streamlined connector for placing and managing charge-off accounts. TriVerity has been integrated with Temenos LMS Collection since 2009 and was one of the original outsourcing connectors.
Key Features
Charge-Off Collections
TriVerity performs collection work on all types of delinquent or charged-off loans on a contingency basis, including small balances as low as $50 and overdraft share accounts.
Seamless Account Transfers
The TriVerity connector allows financial institutions to set user-specified criteria which will automatically send charge-off accounts to TriVerity. The accounts will be worked by TriVerity on behalf of the institution.
Automatic Account Updates
Accounts provided to TriVerity are automatically updated through a daily process via the platform. Keep track of how an account is being handled by monitoring any updates made to the account.
Robust Reporting
Create and distribute customized reports using the TriVerity connector. The intuitive reporting capabilities within the system will allow your institution to accurately and easily generate reports within minutes.
Benefits
Reduce Time Spent on Charge-Off Accounts
The TriVerity connector eliminates the need to prepare and place charge-off accounts. It also simplifies the process of tracking the collection activity on those accounts. Use the time saved to increase coverage on your performing loans.
Maximize Recoveries
TriVerity has been working credit union charge-offs since 1990. Over time, they have developed processes that have resulted in the collection of over 265 million dollars for the 2,700 credit unions they have served. Let them put what they’ve learned about charge-off recovery to work for you.
Around the Clock Service
Feel confident, knowing your institution’s accounts are being handled by professionals. Specifically trained to collect on past due accounts, TriVerity’s soft-touch, member-focused approach and 24/7 service, will provide the results you expect from an industry-proven collection agency.
Resources
TriVerity Connector
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Xpress Data Inc. - XDI Connector
Streamline Account Holder Communications with XDI. Integrated to the Temenos LMS Collection and Recovery Module
The XDI connector gives institutions the ability to outsource printing and mailing to Xpress Data, Inc. (XDI). Letters created within Temenos LMS Collection can be exported to XDI for delivery via FirstClass or Certified Mail, saving your institution time and money!
Key Features
Complete Automation
With the XDI connector, letters generated during the Send Letter workflow are automatically flagged to be sent to XDI based on user-defined criteria. XDI receives a delimited data file, used to compose the letters, each morning through a daily import.
Access to all Documents
Quickly access all XDI documents and delivery information within the person workspace for easy letter tracking. The XDI Document Index Screen provides a complete list of documents for the current account that are generated through the system and stored by Xpress Data.
Quick Delivery
Letters received by 11 AM Pacific Time are typically printed and mailed the same day via First-Class or Certified Mail; or uploaded for electronic presentment.
Benefits
Save time
Let Xpress Data do the work for you! Rather than spending time printing and mailing letters and notices, focus on the other key functions of your business.
Save money
Xpress Data offers reduced postage rates and lowers the number of pieces sent by combining multiple letters that are addressed to the same person into one envelope.
Increase Letter Quality
Xpress Data uses enhanced formats and laser printing to increase the quality and effectiveness of letters and notices.
Resources
XDI Connector
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Experian - Collection Advantage Connector
Access Data and Analytics with Experian Collection Advantage. Integrated to the Temenos LMS Collection and Recovery Module.
The Experian Collection Advantage connector is an all-in-one tool offering easy access to Experian credit-based scoring, consumer contact data and analytical services all through Temenos LMS Collection.
Key Features
Easily Request Key Information
Through this batch integration, users have the ability to request scores, tradeline details, credit attributes, bankruptcy/deceased indicators and current contact data, all in one flawless delivery.
Utilize Existing Functionality
Institutions will be able to use the system’s export functionality to determine which accounts are sent to Experian based on criteria, the schedule of when the accounts should be sent, and what data is requested from Experian.
View and Manipulate Results
All results will be imported directly into Temenos LMS Collection and displayed on an account-level screen. Also, the 33 credit attributes and model scores will be available in the field list allowing institutions to use the data in reports, queues, searching and criteria building.
Benefits
Proactively Gather Account Information
Through the Collection Advantage connector, institutions can access credit-based scoring, segmentation, and locator information early in the collection process when it is most valuable.
Improve Productivity
Since Collection Advantage is fully integrated with the platform, this all-in-one tool gives you quicker access to critical information for greater productivity and improved profitability.
Improve Analysis and Reporting
Model scores and the 33 credit attributes received from Experian are available for building collection queues and reports.
Resources
Collection Advantage Connector
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Evans, Simpson & Associates - Evans-Simpson Connector
Access Evans, Simpson and Associates’ Insurance Products. Integrated to the Temenos LMS Collection and Recovery Module.
The Evans-Simpson connector provides Temenos LMS Collection customers with real-time access to Evans, Simpson and Associates’ (ESA) suite of insurance products.
Key Features
Easy Access to ESA Insurance Information
Quickly view a summary of account holder insurance policies, including insurance tracking status and activities, directly within the platform. Adjust insurance coverages, quote premiums and refunds, and update account standing with built-in ESA workflows. These pre-defined steps automate collateral protection insurance (CPI) administration in real-time without the need to access ESA’s LoanGuard CPI system separately.
Create Claims and Monitor Claim Status
Effortlessly submit a claim to ESA while working an account in the system. The workflow guides the user through the streamlined process, pre-filling screens with information from the Temenos database and conveniently enabling users to attach any supporting documentation. Monitor the current status of all claims with a customized reporting
dashboard.
Dashboards and Reports
Take advantage of a pre-configured dashboard and several pre-configured reports! By uniting ESA’s collateral insurance data with the Temenos collection data in the same reports, your team will make better-informed decisions. 4. Document Management – Upload insurance documents directly to ESA in PDF or TIFF formats with just a few clicks of a button.
Benefits
Centralized Administration
Administer collections and insurance tracking programs from a centralized system, allowing for unified risk management, claim automation and comprehensive reporting.
Reduce Data Entry
By combining information found in Temenos and ESA’s databases, details required to request a coverage change or to create a new claim are pre-populated, reducing the amount of data entry needed.
Highly Accurate
This integration contains a real-time connection to the ESA database so users can feel confident that policy information and reports are up-to-date and accurate.”
Resources
Evans-Simpson Connector
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FirstClose
Request real estate services with the FirstClose Connector. Integrated to the Temenos LMS loan origination module.
The FirstClose Connector provides access to the FirstClose ONE platform of solutions allowing financial institutions the ability to order and process real estate services, such as appraisal, automated valuation, closing, flood certification, property condition report, recording, tax service, title search, valuation, and verification directly within Temenos LMS Origination.
Key Features
Simple and Seamless Ordering
The FirstClose connector allows users to seamlessly request real estate services directly within the Loan Origination module. When real estate services are requested from FirstClose, the data from the loan application is auto-populated in the order to eliminate duplicate data-entry and minimize human errors.
Automated Document Management
Once an order is completed, the loan application will automatically be updated with the order details. The details of the order will also be mapped back into the Collateral Panel to view, and the order will load into the Loan Origination system as a PDF to be accessed.
Tracking and Reporting
Track the status of submitted loan applications, review comments, notifications, and increase your communication to vendors on status of orders in the Comment History screen directly integrated into the Loan Origination system. By accessing this data in one system it will also give you the ability to view turn-time reports and pending reports.
Benefits
Single System of Record
All tools needed to request, contact vendors, underwrite and approve applications are available within one centralized system.
Time Efficiency and Data Accuracy
Existing borrower, collateral, and loan information is automatically transmitted between the module and FirstClose, greatly reducing the amount of manual data entry required.
Resources
FirstClose Connector
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IDology
Capture data and confirm identity with the IDology connector. Integrated to the Temenos LMS loan origination module.
The IDology Connector uses ExpectID technology to create a more satisfying account or loan origination experience by allowing applicants to capture data directly from their driver’s license or other personal identification instead of having to type it in. This secure and convenient process not only saves time but also reduces the chance that an application is abandoned.
Key Features
Removing Keystrokes using Personal Identification
The IDology connector pulls data directly from an applicant’s personal identification and automatically enters it into an account or loan application – there is no need to manually type anything in. The applicant can simply take a photo of the front and back of their ID.
Facial Matching Technology
For added security, the connector makes use of IDology’s facial recognition technology to prompt the applicant to take a “selfie” which is then compared to their personal identification. The facial recognition feature will not accept a photo from a photo album—only one taken with a camera at that instant. Including facial recognition at the beginning of the origination process is shown to be a deterrent to fraudsters – who recognize this authentication method is virtually impossible to “fake out.”
Additional Verification
Multiple levels of verification exist within the connector to ensure the information captured is accurate and secure. The IDology connector evaluates layers of attributes for signs of risk to quickly verify and onboard the user. The technology also supports a facial matching algorithm that gives a confidence score for how closely the ID photo matches a selfie.
Secure Data Storage
As the application data is seamlessly captured through the IDology connector, it is uploaded into Temenos LMS Origination for safe storage. The accurate, reliable information can be available for audit at a moment’s notice.
Benefits
Faster Applications
ExpectID Scan Onboard removes friction from the application process, drastically reducing the time it takes a user to get to “yes” on a loan application or open a new account. A faster process keeps users engaged, reduces the chances they will abandon the process because it is too time-consuming, and gives them a positive impression of the financial institution.
Data Is Accurate and Secure
Since the IDology connector pulls an applicant’s demographic data directly from their ID, the information is valid and accurate—applicants will not be concerned about entering their data incorrectly. Though the application takes place via mobile channels, identity validation via facial recognition ensures that fraud will not affect an application. Applicants gain confidence in the process and the financial institution’s approach to security, and institutions know that in the event of an audit, they can access up-to-date information securely stored within the Temenos system.