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Co-Publisher – The Financial Brand
Director, CX Practice – Temenos
Have you ever been personally asked what you want from your digital banking experience and the type of journey you want to take? Our research results help answer this question and give some guidance on the next steps to take to ensure better digital banking experiences.
Scott Farrell’s talk on data, its challenges for banks and how to give back the choice, convenience and confidence to the customer in the way they share their data.
TSB won the Customer Experience Award in 2019 which was a result of their new implemented digital strategy. Temenos Infinity played a big part of making the customer experience exceptional.…