Join Our Experts
Co-Publisher – The Financial Brand
Director, CX Practice – Temenos
The widespread uptake of disruptive new technologies is exacerbating the pressures facing retail banking today, thereby driving a fundamental change in the structure of the industry: the digital-driven disintermediation of the banking value chain.
Cloud computing and artificial intelligence are transforming the customer experience, leading to a defining moment for the financial institutions who are quick to embrace them. Developing economies like Vietnam has…
For mid-size banks, your competitive edge related to personal, friendly and often branch-based service is being contested. Customer satisfaction continues to become synonymous with digital satisfaction. Join Jim Marous, co-publisher of The Financial Brand and Derek Corcoran, Temenos Chief Experience Officer to learn how you can redefine your edge.