APAC’s Banking Expectation Gap
Learn what APAC consumers expect, where banks are falling short, and how technology investments can turn satisfaction into loyalty.
LIVE SESSION: Tuesday, 24th November 2026, 11:00 AM SGT
Did you know?
28% of APAC banking customers are only slightly satisfied or not at all satisfied with their primary bank. (23% slightly satisfied and 5% not at all satisfied).
Join Celent, Temenos and APAC banking leaders to explore what customers expect from personalization, payments and fraud protection; where they see value in AI-enabled banking; and how banks can close the expectation gap by investing in the technology capabilities that matter most.
Agenda
The customer expectation gap
What the research reveals about consumer satisfaction, loyalty and expectations around personalization, payments and fraud protection.
The role of AI in customer engagement
Where consumers welcome AI-enabled guidance and support, where they remain cautious, and how banks can preserve trust and human oversight
The technology response
Why visible digital improvements alone may not meet rising expectations, and how investments in critical systems can enable more intelligent and responsive customer engagement.
Speakers
Michael Bernard
Principal Banking Analyst, Celent
Frankie Wai
Business Solution Director of Temenos
William Dale
Managing Director for Asia Pacific (APAC)
Reserve My Spot
Join Celent, Temenos and APAC banking leaders to explore what could turn moderate satisfaction into stronger loyalty, and what that APAC for bank strategy and investment.
You’ll discover:
- What customers expect from personalization, advisory and AI-enabled banking experiences
- Where AI can improve guidance and service while preserving trust and human oversight
- Why digital channel investment alone may not close the expectation gap
- Which critical technology capabilities banks need to support sustained innovation
Register now to gain independent analyst insights and perspectives on the future of banking in APAC on 24th November at 11:00 AM SGT.