Europe’s Banking Expectation Gap
Discover how Europe’s banks can close the customer expectation gap and why technology readiness matters.
LIVE SESSION: Wednesday, 11th November, 1pm CET/CEST
Nearly three-quarters of consumers are only moderately satisfied or less with their primary bank. What would persuade them to stay, or give them a reason to switch?
Join Celent, Temenos and European banking leaders to explore what customers expect from personalization, payments and fraud protection; where they see value in AI-enabled banking; and how banks can close the expectation gap by investing in the technology capabilities that matter most.
Agenda
The customer expectation gap
What the research reveals about consumer satisfaction, loyalty and expectations around personalization, payments and fraud protection.
The role of AI in customer engagement
Where consumers welcome AI-enabled guidance and support, where they remain cautious, and how banks can preserve trust and human oversight
The technology response
Why visible digital improvements alone may not meet rising expectations, and how investments in critical systems can enable more intelligent and responsive customer engagement.
Speakers
Zil Bareisis
Director, Banking and Payments, Celent
Mathieu Charles
Vice President, Customer Strategy, Temenos
Reserve My Spot
Join Celent, Temenos and European banking leaders to explore what could turn moderate satisfaction into stronger loyalty, and what that means for bank strategy and investment.
You’ll discover:
- What customers expect from personalization, advisory and AI-enabled banking experiences
- Where AI can improve guidance and service while preserving trust and human oversight
- Why digital channel investment alone may not close the expectation gap
- Which critical technology capabilities banks need to support sustained innovation
Register now to gain independent analyst insights and perspectives on the future of banking in Europe on Wednesday, 11th November, 1pm CET/CEST