Banking in the Digital Era
For the past eight years, Temenos has conducted a comprehensive banking survey, covering areas such as banks’ corporate and IT priorities, their challenges, and their view of the competitive environment. Because the questions posed are largely consistent from one year to the next, our survey tracks how trends and attitudes have changed over time. Moreover, because the respondent sample is highly diverse, both in terms of types of banks and geographical location, the results give a broad view of banking sentiment.
We canvassed the opinions of 201 senior bankers and the results are presented in association with Capgemini, the management consulting, technology services and outsourcing company.
This year’s survey continues to show an industry in transition: moving from its analogue past to its digital future; shifting its spending priorities from implementing regulation to putting in place the right technology and people for success; confronting a competitive environment that is overwhelming dominated by new entrants; facing the slow, continued ebbing away of customer loyalty; and, increasingly acknowledging that low profitability is a structural rather than cyclical issue.
On a positive note, none of this seems to be lost on the banks, which are upping investment, especially in technology. It appears that banks recognise the importance of technology to deliver a more intimate customer experience and to counter the threat from a more competitive environment. Correspondingly, IT spending is rising, with 64% of respondents expecting an increase in budgets over the next 12 months.