The Banking Expectation Gap
Findings & panel discussion from Celent’s Consumer and Banker Research
Customer expectations are evolving rapidly, creating a growing gap between what consumers expect and what many financial institutions currently deliver. As demand for personalized experiences, trusted AI, and greater financial guidance continues to rise, bank sare challenged to keep pace while advancing their modernization efforts.
Join this expert-led panel to explore key findings from Celent’s Consumer and Banker Research and gain insights into the trends shaping the future of banking across the U.S. and Latin America.
Agenda
Learn how consumers view AI and where they see value in AI-powered banking experiences.
Gain insights into the trends influencing customer loyalty and switching behavior.
Explore the modernization challenges shaping the future of banking across the U.S. and Latin America
Speakers
Theodora Lau
Founder
Unconventional Ventures
Michael Bernard
Senior Analyst
Celent
Diego de Aragão
SVP Data Analytics
& Al Enablement,
Citi
Brian DuVal
President North America,
Temenos
Rodrigo Silva
President Latin America,
Temenos
Insights You’ll Gain
- What the latest research reveals about customer satisfaction in banking.
- The factors influencing trust, loyalty, and engagement.
- Emerging consumer attitudes toward AI-powered banking.
- How expectations vary across markets and demographics.
- The strategic implications for banksplanning their next move.
Register to watch on-demand:
Gain exclusive insights from Celent’s Consumer and Banker Research and explore the trends reshaping banking today, from evolving customer expectations and personalization to AI adoption and modernization priorities.