Tech talk: Beyond Onboarding
Identity Verification Across the Banking Customer Journey
10th November 2026 | 1300 – 1400 GMT
Identity verification is traditionally associated with customer onboarding.
But some of the highest-risk moments happen after an account has already been opened.
Account recovery, new-device activation, sensitive profile changes and higher-risk transactions can all create opportunities for account takeover and other fraud. Banks need a way to increase identity assurance when risk rises — without making the entire customer journey more difficult.
In this webinar, Candour and Temenos will explore how identity verification can become a seamless part of the digital banking journey, enabling banks to use step-up verification when and where it is needed.
We’ll cover both the business and technical perspectives, including:
- Why identity verification needs to go beyond onboarding
- Where in the customer lifecycle additional identity assurance can help reduce fraud and account takeover risk
- How step-up verification can be introduced without creating unnecessary friction for customers
- Why a unified customer experience matters when verification is used more frequently
- How Candour’s identity verification integrates with Temenos Infinity
- A technical walkthrough of the integration and how identity verification can be incorporated into Temenos Infinity customer journeys
Speakers
Jari-Pekka Sova
Chief Commercial Officer, Candour Identity
Osama Shahbaz
Software Engineer, Candour Identity
About Candour Identity: Candour Identity is a digital identity technology provider that offers proprietary, AI-driven biometric verification solutions designed for instant, fraud-proof authentication across logins and transactions. Operating across 150 nationalities, the company develops its one-second facial recognition technology entirely in-house without third-party dependencies, delivering a cost-effective, easily integrable solution via APIs and SDKs for enterprise digital services.