White Papers and Reports

Economist Intelligence Unit Report: Latin American Banks are Racing Toward Financial Inclusion

The Economist Intelligence Unit (EIU), on behalf of Temenos, surveyed over 400 global banking executives on the changes they see taking place in their industry to 2020 and 2025, their organizational response, and their longer-term digital investments. The report highlights that new technologies such as AI, open APIs and cloud are driving retail banks towards advanced data and analytics. Banks are using these to develop compelling propositions and experiences for their customers while keeping their money and their data safe.

The survey is part of a global research program on retail banking, which includes in-depth interviews with retail banks, fintechs, and regulators from North America, Europe, Africa and the Middle East, Asia-Pacific, Latin America.

In addition to the global EIU report, we have published a Latin American specific report, looking at banks within the region. Key highlights include:

  • 38% of respondents are looking to humanize the customer experience in 2020, with 21% of respondents expecting to evolve their strategy to hyper-personalization by 2025.
  • 40% are significantly investing in new technologies for 2020, increasing to 42% in 2025.
  • Nearly seven in ten (68%) expect peer-to-peer lending to be available on banking platforms by 2025.

Find out what Banco Central do Brasil, albo, Bradesco, Banco de Mexico and HSBC amongst other are thinking about digital banking, innovation strategies and investment focus.