BNI Madagascar
Reimagining Digital Banking for a New Generation
Antananarivo, Madagascar
At a Glance
• Launch of a highly customized Temenos Digital Banking platform
• Bespoke UX/UI reflecting BNI’s brand identity
• Seamless integration by Orion with core banking and third-party systems
• Modern, scalable platform designed for future growth
• Strong user adoption and positive customer feedback post go-live
BNI Madagascar, the first Malagasy bank, has long played a central role in supporting inclusive economic growth across the country. With a strong national presence and a commitment to accessible, customer-centric financial services, the bank set out to redefine its digital banking experience for a rapidly evolving market.
To support its digital roadmap and strengthen customer engagement, BNI selected Temenos Digital Banking as the foundation for its next-generation digital platform.
Turning digital ambition into reality
As part of its transformation strategy, BNI aimed to deliver a mobile banking experience that would reflect its unique brand identity while meeting rising customer expectations for convenience and usability.
The bank required a platform capable of supporting a fully customized user experience, seamless integration with its core and third-party systems, and the scalability to support long-term innovation.
Rather than implementing a standard out-of-the-box solution, BNI sought to leverage the flexibility of the Temenos Digital Banking platform to create a differentiated digital experience tailored to its customers.
Delivering a tailored digital experience
The implementation was delivered in collaboration with Orion Innovation, a leading Temenos partner with deep expertise in core and digital banking solutions.
Working closely with BNI, the teams designed and deployed a highly customized Temenos Digital Banking solution aligned with the bank’s strategic and design objectives. The project included:
- A fully bespoke mobile UX/UI crafted to mirror BNI’s brand identity
- Seamless integration with core banking and third-party systems
- Agile implementation methodologies enabling speed and flexibility
- A scalable architecture designed to support future product innovation
The result is a modern digital banking platform that enhances customer engagement while strengthening operational efficiency and accelerating time-to-market for new services.
Orion’s partnership has elevated our digital capabilities and allowed us to better serve our customers with convenience and efficiency.”
Thibault Huvelle, Head of Digital at BNI Madagascar.
Strengthening customer engagement and adoption
Since go-live, BNI Madagascar has reported strong user adoption and positive customer feedback, particularly regarding the app’s intuitive design and ease of use.
By leveraging Temenos Digital Banking, BNI has reinforced its ability to deliver secure, personalized and accessible services across Madagascar, further strengthening its market position as a digital leader.
Congratulations to the team at BNI Madagascar on a successful go-live with Temenos Digital Banking. This milestone empowers the bank to enhance customer experiences and deliver smarter, faster banking services. It also highlights the strength of our digital banking solutions for banks in Africa to accelerate innovation and digital transformation.”
Santhosh Rao, Managing Director – MEA, Temenos
BNI Madagascar has successfully accelerated core banking innovation with Temenos and Orion and it now operates on a flexible and scalable platform designed to evolve alongside customer expectations and support the bank’s continued digital transformation journey
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