SWBC - Insurance Connector
Total Management of Insurance Information with SWBC. Integrated to the Temenos LMS Collection and Recovery Module.
The SWBC Insurance connector enables institutions to access policy details, create and track claims, and transmit the loan data file for SWBC’s Collateral Protection Insurance (CPI) directly from Temenos LMS Collection.
Key Features
Easy Access to Current Insurance Status
Access current insurance information directly from Temenos LMS Collection. The connector provides a quick snapshot of the insurance status, agent, company, and all other pertinent details at the touch of a button.
Easy Access to Insurance Tracking Information
Real-time data is presented, allowing your collection team to make more informed risk management decisions. Insurance tracking history includes customer service notes, scanned documents, web updates, notification letters and converted .wav files of all recorded inbound/outbound phone calls.
Conveniently Track Claim Status
Never lose track of a claim again! The system provides a virtual claim file for research and quality control. View appraisals, digital images of the damaged collateral, ACV, and damage estimate for an up-to-the-minute review of your claim directly within Temenos LMS Collection.
Seamless Transfer of Loan File Data
The SWBC Insurance connector enables the secure download of your loan file on a daily basis for both auto and mortgage portfolios. Daily updates such as address changes, paid-off loans, refinances, bankruptcy and other collection flags are captured faster, resulting in more accurate borrower communication. You control the transmission frequency and schedule, and you can change or add collateral codes without IT involvement. Utilize one secure communication channel to facilitate both collection and collateral insurance tracking requirements, and at the same time, eliminate the need for an external loan file with updates to SWBC.
Benefits
Reduce Data Entry Requirements
When creating a new claim, fields are mapped to pre-fill with data from the application, reducing the amount of data entry required.
Connect the Dots to Asset Recovery Disposal
Leverage the power of the software to complete your collection efforts by integrating the SWBC Insurance screen to connect the insurance process with the asset recovery and disposal function.
Eliminate the Need for Multiple Programs
Eliminate time spent maneuvering between multiple screens and programs. All the necessary tools to create, update and submit insurance requests can be found in the system.
Additional CPI-Related Fields and Data Integration
Pertinent CPI data is uploaded and housed within the system for easy creation of workflows and reports.