SWBC - AP Account Services Connector
Outsource Collections with SWBC AP Account Services. Integrated to the Temenos LMS Collection and Recovery Module.
The SWBC AP Account Services connector gives institutions the ability to outsource collection calls using SWBC’s AutoPilot® Account Services.
Key Features
Automatic Account Transfers to SWBC
Accounts are flagged to be transferred within Temenos LMS Collection using the system’s Collection Queue functionality, and files are transmitted automatically to SWBC each day.
Transfer Information through a Secure FTP Site
Feel safe transmitting data through a secure FTP channel.
Use of the Temenos System by SWBC Collectors
The system is used at both your institution and SWBC. This allows accounts to be transferred quickly and worked in a consistent manner.
Automatic Account Updates
Each morning, before the Queue Refresh process, the system checks SWBC’s server for account updates. Any new workflows, comments, payments, and promises are downloaded and applied to the platform.
Robust Reporting
Robust reporting is offered and includes promise and payment dashboards and third-party field audits.
Benefits
Simple to Improve Right Party Contracts
Institutions benefit from the convenience and flexibility of outsourcing collections, including evening and weekend calls, using the AP Account Services connector.
Improve Collection Time and Reduce Delinquency
Let SWBC do the work for you! Increase the amount of time spent working delinquent accounts and collecting funds without having to increase staff.
Use of Temenos LMS Collection by SWBC Collectors
Define which queues are sent to SWBC based on the individual needs of your organization. The types of queues transferred can be modified at any time.