NCCI - Connector
Submit Field Call and Loss Mitigation Requests. Integrated to the Temenos LMS Collection and Recovery Module.
The NCCI connector provides the ability to submit requests including real-time field calls and property inspections to NCCI through the collection workflow or directly through a NCCI screen within Temenos LMS Collection.
Key Features
Outsource Face-to-Face Collections
The NCCI connector provides the ability to assign a NCCI field representative to contact your account holder face-to-face by the addition of the connector to the Temenos LMS Collection and Recovery modules.
Batch and Real-time Capable
Once the NCCI connector is activated, your financial institution will have the ability to send accounts individually or in batch. Select the option that works best for you by using the NCCI workflow steps.
Field Call Service to Fit Your Needs
Order the services that best suit your needs. 1-Run attempt field calls are available for all loan types while 3-Run attempt calls can be used for mortgages, loss mitigation, or custom modification services. A 3-Run Field Call is a series of three separate attempts made to a borrower’s residence or place of employment in an effort to achieve right party contact. 4. Mitigate Repossession or Foreclosure – Mitigate losses in lieu of repossession or foreclosure. Implementing a process that includes property inspection and field calls at early-stage delinquency may help your financial institution alleviate the need for repossession or foreclosure.
Benefits
Track Progress through Dashboards and Reports
Twice daily, “batch” information is pulled from the NCCI web service Submit Field Call and Loss Mitigation Requests and stored in the Temenos database for use in reports, views and dashboards. This provides you with accurate, timely information at your fingertips.
Professional Approach
Remove the stress of contacting a delinquent account personally with NCCI’s field representatives who are trained to treat delinquent account holders with dignity, sincerity and professionalism while efficiently reconnecting you with your borrower.
NCCI Dashboard Web Part
A custom NCCI connector web part populates within the system for inclusion in one or more dashboards. The new web part contains three pie charts: Open Orders by Type, Orders Placed by User- Last 30 Days, and Completed Orders- Last 30 Days.
Field Call Reports
Field Call Reports are also available in the platform when using the NCCI connector for service requests that have been completed. Of course, these can be printed and are always stored in association with the account.