Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

At a Glance

• Strengthens status as a top-five bank in Vietnam and one the most innovative players

• Enables frictionless, personalized user experiences across all channels

• Faster time to market for digital banking services with Temenos digital banking platform

Sacombank is one of Vietnam’s largest banks, with more than 15 million retail and business banking clients—half of whom are digital customers. The bank also operates 566 branches across Vietnam, as well as subsidiaries in Cambodia and Laos.

In Vietnam, more than half of the population is under 35 years old. Digital services are therefore a strategic priority for Sacombank, as it aims to capture a greater share of the lucrative millennial and Gen Z market segment. The country is also a hotspot for digital innovation with a thriving fintech and e-commerce industry, and boasts one of the fastest growing digital economies in Southeast Asia.

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank, explains: “Vietnam is leading the way in digital banking in Southeast Asia. We have a young population of digitally savvy consumers who expect to be able to do everything on the go from their preferred device. To stay competitive and attract more customers, we must deliver a truly frictionless omnichannel experience.”

Elevating the customer experience

Already recognized as a leader in digital banking in Vietnam by prestigious publications such as the International Business Magazine, Sacombank now aimed to take its services to the next level. “Innovation is at the heart of everything we do,” confirms Thach Nguyen Ngoc. “We’re always looking to implement new ideas, new products, and new processes to improve the customer experience.”

After a thorough evaluation of top-ranked solutions, Sacombank selected Temenos digital banking to unify the user experience across all of its digital delivery channels, including its eBanking web portal, mBanking, mSign, and Sacombank Pay mobile apps. Temenos digital banking platform enables a comprehensive 360-degree customer view, helping Sacombank to acquire, service, retain, and cross-sell to customers on multiple channels and devices.

“What initially attracted us to Temenos digital banking solution was the flexibility and adaptability of the platform. The system gives us pre-composable services—built on microservices and accessible via APIs—as well as localized capabilities incorporating best practices, which are exactly what we need to build and launch stronger digital experiences for the Vietnamese market.”

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank

Trusting in Temenos

Sacombank worked closely with Temenos to deploy Temenos digital banking. The platform’s open architecture supports integration with Sacombank’s existing systems, including its Temenos core banking system, and external third-party applications. By running Temenos end-to-end platform, Sacombank benefits from complete front-to-back banking capabilities.

Thach Nguyen Ngoc recalls: “Temenos helped us to get everything up and running very quickly; the experience of their implementation team really shone through. We have used Temenos core banking since 2004, and strongly believe that Temenos has the best reputation, capability, and technology on the market.”

Bringing better services to market faster

With Temenos digital platform, Sacombank can create frictionless, personalized customer experiences across all delivery channels—from web to mobile to branch—much more easily than before. The platform’s extensive repository of ready-to-go features means that Sacombank’s developers have everything they need to build new digital banking services at their fingertips.

Crucially, Temenos digital platform is helping Sacombank to ensure that the user experience is always easy, secure, and consistent—no matter how customers engage with its services. “With Temenos digital banking, we are better positioned to deliver the seamless omnichannel experience that younger generations expect,” says Thach Nguyen Ngoc.

“Temenos digital platform has significantly reduced the time and effort required to build and launch new digital banking products. This enables us to go market faster and roll out new features regularly, so we can respond rapidly to emerging customer needs and stay competitive.”

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank

Continuing to innovate

Looking ahead, Sacombank plans to introduce fully digital customer onboarding and origination, eliminating the need for customers to visit a branch when they sign up for the bank’s services. Sacombank also plans to further enhance the experience for existing customers through its digital channels. “We’re constantly looking for ways to improve and innovate, and make life simpler for our customers,” says Thach Nguyen Ngoc.

In addition, using Temenos digital platform will help Sacombank connect with e-commerce providers, social networks, and other online services to enhance its value proposition to customers—which will be vital as Vietnam continues to digitize its economy and moves towards a cashless payment ecosystem.

“It’s an exciting time for digital innovation in banking in Vietnam, and we are glad to have Temenos on side as a key strategic partner. Working together, we will streamline our digital experiences and offer something new to the market, helping us continue to win new business among the crucial under-35s market segment, and strengthening our status as a leading innovator and top-five bank in Vietnam.”

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank

Region

Asia Pacific

Solutions

Core Banking
Digital Front Office

Sector

Business Banking
Corporate & Commercial Banking
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

At a Glance

• 2 mins 40 seconds to provide loan decisions, significantly faster than domestic competitors

• 4.8 out of 5 Trustpilot TrustScore, far exceeding the banking category average of 3.4 out of 5

• 2100% growth in deposit portfolio and 66% growth in lending portfolio since ADI issued in December 2022

With offices in Sydney and Brisbane, Alex Bank is a 100 percent digital challenger bank, committed to providing customers in Australia with faster, fairer, and more flexible financial solutions. Alex Bank serves individuals and small businesses across the country with a range of retail and commercial banking products.

Simon Beitz, CEO of Alex Bank, takes up the story: “Our domestic market is dominated by four banks with a combined market share of around 85 percent. We surveyed 2,500 prospective customers about their frustrations with their current banks. We found that one of the biggest pain points was slow service. With legacy banks, applications for savings accounts, loans, and mortgages can often take several weeks to complete. We saw an opportunity to shape higher-quality retail and commercial banking experiences by removing the friction from these journeys.”

Targeting the optimal core banking platform

As a newly authorized deposit-taking institution (ADI) licensed by the Australian Prudential Regulatory Authority (APRA), Alex Bank looked for the optimal technology stack to help it deliver outstanding customer experiences. Compliant, always-on digital services were a must, and the bank targeted a core banking platform that could support its long-term goals.

“We want to be the most efficient bank in Australia, with a cost-to-income ratio of 30 percent or lower. To deliver seamless digital services to thousands of customers with a lean team of just 38 people, we knew we had to develop highly automated systems and processes. Choosing the optimal core banking platform would be a key enabler of this strategy, and we set out to find the right partner.”

Simon Beitz, CEO of Alex Bank

Building a platform for service innovation

To lay the foundation for next-generation services, Alex Bank selected Temenos core banking on Temenos SaaS, deployed on a resilient and highly available platform.

“We evaluated potential vendors against several criteria, including industry experience, access to support, and a proven track record of successful deployments,” recalls Beitz. “Temenos met all our operational and technical requirements for a new core banking platform. As well as having global reach, Temenos has a very strong footprint in Australia, which gave us the confidence we could get effective support whenever we needed it. Temenos core banking can be customized flexibly and deployed rapidly, which allows us to address stringent regulatory requirements without sacrificing our challenger bank agility.”

Accelerating deployment, reducing costs

By deploying Temenos core banking on SaaS, Alex Bank accelerated its core banking implementation while avoiding the significant capital and operational costs associated with deploying an on-premises infrastructure.

Beitz elaborates: “Temenos SaaS offers us many advantages over an on-premises approach. With managed services from Temenos, we are free from the burden of maintaining our infrastructure, which empowers staff to add value in other areas of the business. We can also scale Temenos core banking quickly and easily as we grow—a big advantage for a challenger bank. Crucially, Temenos SaaS offers us mature security and high availability capabilities, giving us the peace of mind that our organization and our customers are always protected.”

Unlocking vital insights

Working with an expert team from Temenos, Alex Bank leveraged the solution’s built-in tools to tailor its banking products to meet the needs and expectations of its target market, and to design Temenos Analytics reports to deliver business insights to management and leadership teams.

“We can modify business rules in Temenos Financial Crime Mitigation with minimal support from Temenos, saving time and effort and helping us to keep pace with the needs of the business.”

Rocketing ahead in the Australian market

Through its collaboration with Temenos, Alex Bank is rapidly establishing itself as one of Australia’s fastest-growing financial organizations.

“Our goal isn’t simply to offer slightly faster services than our banking competitors. We want to deliver experiences that match the speed and convenience of our customers’ favorite brands — for example, e-commerce retailers. To realize our vision, we’ve designed every stage of every journey with the customer experience at the center.”

Simon Beitz, CEO of Alex Bank

“Our goal isn’t simply to offer slightly faster services than our banking competitors,” explains Beitz. “We want to deliver experiences that match the speed and convenience of our customers’ favorite brands — for example, e-commerce retailers. To realize our vision, we’ve designed every stage of every journey with the customer experience at the center.”

Providing decisions in seconds

By combining the capabilities of Temenos core banking with its own AI technologies, the bank is delivering lending decisions and onboarding customers within minutes, speeding ahead of its competitors.

“We have created a smart, real-time credit decisioning system called Alex Intelligence™, which uses data analytics to accurately assess an applicant’s credit risk,” explains Beitz. “For unsecured loans, we’ve compressed the entire customer application process down to two minutes and 40 seconds. When a customer applies via their digital device, we can give them a decision significantly faster than our competitors and deposit the money to their account within as little as three hours. We’ve since expanded to secured personal loans, and next we plan to build a similar offering for small business owners.”

Nurturing customer loyalty

Alex Bank’s relentless focus on the customer experience is already paying dividends. The organization is racing ahead of its competitors with a Trustpilot TrustScore of 4.8/5, far exceeding the banking category average of 3.4/5.

“We are now measuring a satisfaction score of 81.7/100 on Trustpilot, which shows that our approach is really resonating with our customers,” says Beitz. “Our growth trajectory is so steep that we’re often breaking our own daily records for new lending and deposits. Since ADI issued in 21DEC22, deposits have increased by 2100 percent and lending has grown by 66 percent. These results contributed to Alex Bank receiving Fast Starter awards from both Deloitte and the Australian Financial Review.”

Planning for the future

Looking ahead, Alex Bank plans to work with Temenos to bring its mortgage offering for small business owners to market, and the bank expects to achieve profitable operations within a matter of months.

“We have high expectations of Temenos, and Temenos continues to meet those expectations by helping us get innovative products to market rapidly. Having Temenos as our core banking partner is integral to delivering excellent customer experiences and staying ahead in a highly competitive industry. We’re excited to build on what we’ve achieved with Temenos core banking on SaaS.”

Simon Beitz, CEO of Alex Bank

Region

Asia Pacific

Solutions

Cloud & SaaS
Core Banking
Digital Front Office
Financial Crime Mitigation

Sector

Business Banking
Challenger Banks
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

One of the largest financial groups in Latin America with operations in the Dominican Republic and Panama, Qik combines more than five decades of banking experience with the operational agility and cutting-edge digital experiences enabled by the Temenos platform. Part of Grupo Popular, Qik launched Qik Banco Digital Dominicano on Temenos Banking Cloud, becoming the first digital-only bank in the Dominican Republic. The launch of Qik on the Temenos Banking Cloud with consultative support from ITSS will enable the bank to quickly establish a presence in the Dominican Republic, planning to onboard up to thousands of people in the first year. With instant access to packaged banking services via software-as-a-service (SaaS) on Temenos Banking Cloud, Qik can meet the emerging needs of digital customers with the highest technological, security and service standards, built around the way customers live their daily lives.

Qik will be able to measure, reduce and report on their emissions with BI data, so that they can comply with regulations, address the changing needs of their customers and reach their sustainability targets. The bank will also utilized Temenos core banking and payments services on a pay-as-you-go basis, as it launches products from debit accounts to savings to personal loans across the Dominican Republic. The open and flexible platform will empower Qik to quickly design and deliver innovative products and services.

We wanted to create a bank with agility, flexibility and state-of-the-art technology to improve the banking experience and create availability to banking services to a larger portion of Dominicans. Our value proposition is focusing on people´s needs to maximize their time and resources, which is the demand of today’s customers. That’s why we chose Temenos, because its cloud technology has a successful track record across Latin America and we knew that it could help us deliver a digital experience that redefines banking so that our customers can bank smarter, happier and more connected than ever before.”

Arturo Grullón Finet, CEO of Qik

We partnered successfully with

ITSS has encompassed over two decades of consulting and business expertise, serving integrated global banking software services to banks and financial institutions across Europe, Africa, Middle East, Asia, and Latin America.

Region

Latin America

Solutions

Cloud & SaaS
Core Banking
Payments

Sector

Challenger Banks
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

One of MENA’s leading international banks, Bank ABC will replace its legacy core banking systems for its network of operations serving customers in twenty-five markets from fifteen countries worldwide with a single instance of the Temenos platform. Temenos and Systems will replace its core banking systems for its retail, corporate and wholesale businesses and furthermore power its subsidiary, ila Bank, the MENA region’s fast-growing digital mobile-only bank. Consolidating multiple back-end systems on the Temenos platform in the Cloud will enable Bank ABC to drive scalable efficiency, with a single dashboard and complete 360-degree customer view across business lines and geographies.

Today, marks a momentous milestone in our journey to build our bank of the future. Consolidating our banking systems on a single platform will give us a robust foundation to accelerate growth and create significant value for our stakeholders. Temenos offers an ideal Cloud-native solution with the breadth of banking functionality needed to support all spectrums of our wholesale and retail businesses. I am confident that this next-generation core banking system will drive further operational efficiencies for the Group, enabling us to become even more responsive and adaptive to our clients’ ever-evolving needs.”

Sael Al Waary, Acting Group CEO at Bank ABC

The first phase of the project is the implementation of Temenos retail core banking solution and origination on digital banking for ila Bank. Subsequently, Bank ABC will leverage Temenos’ cloud-native solutions and its open and API-first architecture for easy extensibility and open banking integration to enhance the experience and the services delivered to its customers. The project will see the gradual transformation of the Group-wide core banking infrastructure, enabling Bank ABC to benefit from Temenos’ broad set of banking functionality and lower operational cost across its retail and wholesale banking operations.

Achieving operational agility is crucial for the future success of Bank ABC. We are continuously exploring leading-edge technologies to enable our ambitious expansion and digital transformation aspirations. Temenos’ platform will enable us to efficiently scale our services. In addition, hosting our core banking system on the Cloud will significantly increase our levels of security and resilience. We look forward to working with Temenos and NdcTech teams during the implementation phase and reaping the benefits of this investment.”

Ismail Mokhtar, Group Chief Operating Officer at Bank ABC

We partnered successfully with

Systems LTD empowers banks and financial institutions wherever they are on their paths of transformation and partners with them to create lasting value. Systems does this to build Banks of the future.

Region

Middle East & Africa

Solutions

Cloud & SaaS
Core Banking

Sector

Business Banking
Challenger Banks
Corporate & Commercial Banking
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

London-headquartered Deep Tech and Banking company, Tintra PLC aims to create true fiscal inclusion in trade and finance across the emerging world delivered via a strategic network of full bank licenses on four continents and using advanced artificial intelligence, machine learning, and Web 3.0 technologies. Tintra will be using Temenos core banking platform, customer onboarding, market-leading payments, and its Financial Crime Mitigation solution to power its innovative new bank designed solely for emerging market clients. The Tintra technological innovations will connect via APIs with Temenos’ open platform to deliver a single, end-to-end solution for onboarding, transaction management, monitoring and forex services. In addition, with Temenos’ low-code integration and APIs, Tintra can easily customize its banking services to meet the unique needs of its customers and quickly adapt to changing market conditions.

Tintra currently is in discussion with regulators globally and has already secured a Fintech Services License to operate in the Qatar Financial Centre (QFC) and Payment Intermediary Service License in Mauritius. Tintra has opted to host Temenos banking platform on private cloud and its own datacenters in markets where required by regulators. Temenos’ regional functionality and packaged country model bank framework will help Tintra to quickly comply with local regulations and business practices at a lower cost.

We are delighted to partner with Temenos, the world’s most trusted core banking platform. Tintra has global ambitions and building our borderless banking infrastructure on top of Temenos means we benefit from Temenos’ vast global experience and the regional functionality of its country specific model banks. This will enable us to go-live faster and focus investment to bring our revolutionary AML/KYC solution to market, whilst at the same time giving global regulators the assurance that our core banking services are built for today and the future.”

Richard Shearer, Founder of Tintra PLC

Region

Europe

Solutions

Core Banking
Digital Front Office

Sector

Challenger Banks
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

At a Glance

• Supports 4.5 million customers and secures 33% of the Islamic banking market in Pakistan

• Rises to fourth largest Pakistani bank from 13th in 2009

• 30% faster product development enables innovation and boosts appeal to customers

• 20 times rise in deposits and 400% growth in branch network since 2009

• 90% more online transactions than over-the-counter transactions.

Meezan Bank has achieved a meteoric rise to become the largest Islamic bank in Pakistan. Initially established as an investment bank, Meezan Bank became the first Islamic commercial bank of Pakistan in 2002, with a comprehensive range of Shariah-compliant retail, business, treasury, trade finance, and corporate banking services.

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank explains: “We aim to be first choice for people seeking financial services without compromising on their faith. By bringing our offerings to more consumers, we hope to improve financial inclusion and create a more equitable society.”

In recent years, the Islamic banking market in Pakistan has become increasingly popular. Although Meezan Bank is the pioneer, there are now many other Islamic and conventional banks with Shariah-compliant offerings. So how has Meezan Bank managed to rise so quickly and maintain its status as the premier Islamic bank in Pakistan? One key factor has been the Bank’s longstanding focus on strengthening its technological infrastructure. Over the years, the Bank has held a longstanding partnership with Temenos.

Aiming for a streamlined and scalable approach

In the years following its launch, Meezan Bank saw consistent growth in customer volumes, deposits, and transactions. Gradually, though, as the Bank’s popularity grew over time so did its demands for an efficient technology strategy. At that time, each branch ran its own servers to record and process transactions. But as the bank expanded to more than 150 locations, there was a need for a more sustainable, less complex and costly solution.

Ali Imran Khan continues: “Our legacy core banking system was decentralized. Customer data was not stored centrally and we had to do extra efforts to enable the online transactions. We continued to add hardware when we opened a branch, which resulted in managing hundreds of servers, taking up valuable time and resources.”

Harnessing a centralized core system

To maintain its upwards growth trajectory, Meezan Bank looked to replace its legacy systems with a powerful, centralized core banking platform. After assessing potential solutions, the bank chose Temenos core banking, engaging Temenos business partner Systems Limited to plan and manage the implementation.

Temenos core banking offered high levels of scalability and the opportunity to implement international best practices. The solution also provided useful multi-book accounting functionality. Temenos works with many leading banks in Pakistan, and Systems Limited has extensive experience working on major transformation projects.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

During the deployment, Systems Limited helped to familiarize users at Meezan Bank with the tools in Temenos core banking, as Ali Imran Khan confirms: “It’s important to have knowledgeable partners for large-scale projects. Systems Limited and Temenos were excellent: they not only resolved any issues/challenges faced, but also helped us build our internal skillset.”

Enabling seamless fintech integrations

Today, Meezan Bank uses the full suite of modules within Temenos core banking to support its operations—from deposits and treasury services to Islamic trade finance. The bank is also exploring using the open API capabilities of the Temenos platform to integrate with third-party solutions.

The functionality of Temenos trade finance platform is very rich and Temenos is continuously enhancing it, adding integration with other systems, as well as partners. The automation features have significantly reduced processing times, allowing us to handle a higher volume of transactions with unparalleled efficiency.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

Ali Imran Khan adds: “Islamic fintechs are a growth market in Pakistan, especially in payments and financing. We have already connected our core platform with services from one startup, and we know that it will be quick and easy to onboard others. In time, we expect the Pakistani market to move towards Open Banking; Through continuous investment in digital infrastructure and innovation, we aim to pioneer the future of banking, making it more accessible, convenient, and customer-centric. Temenos core banking gives us the integration capabilities we will need to capitalize on the shift.”

Expanding the scope for innovation

Using Temenos core banking, the bank integrated the core platform with its digital and mobile channels to enable customers to access their accounts, check transactions, and make payments anytime, anywhere.

Innovation is integral to our success, and we invest heavily in research into combining leading-edge banking services with Shariah guidelines, Temenos fits right into this mix. With Temenos core banking, we have reduced time to market for new products by at least 30 percent compared to our legacy systems—which helps us to increase our appeal to consumers.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

Meezan Bank can now launch a product in 3 to 4 months’ time, previously, it was more than a year.

Reaching millions of customers

Replacing distributed legacy systems with a centralized core platform has made expanding the bank’s branch network much easier. Now, the bank simply onboards new locations to the platform, without adding local infrastructure. Meezan Bank had around 200 branches when Temenos was deployed; it now has more than 1000 across Pakistan.

Enhanced services and a wider branch network have contributed to a much larger customer base: Meezan Bank has more than 4.5 million customers and is now the most profitable Pakistani bank. Meezan Bank also continues to lead the Islamic banking market, with a 33 percent share—When Temenos was deployed, Meezan Bank had just reached the top 15 banks in Pakistan, with deposits of PKR 100 billion; today, it is ranked number four, with deposits of PKR 1.66 trillion. On the digital front, Meezan bank’s transaction volume are growing, with 90% more online transactions than over-the-counter transactions.

Ali Imran Khan continues: “Temenos core banking has been one of the important components in our phenomenal growth. The platform allows us to innovate and seamlessly manage much higher transaction volumes.”

Winning international recognition

Meezan Bank’s success has brought plaudits within Pakistan and beyond. The bank has been named as the ‘Best Bank’ – (2018 & 2020) and ‘Best Consumer Bank’ (2022) at the most prestigious Pakistan Banking Awards by IBP Pakistan, as well as being heralded by prestigious international publications such as Global Finance, Asiamoney and The Banker.

“Temenos is one of our most valuable partners: they are committed to our success, offer an excellent product roadmap and a first-class solution. In our 14 years of operations with Temenos, we were able to roll out numerous initiatives where we had some challenges but with help from Temenos team we were able to resolve these challenges in a timely manner. We look forward to the next stage of the collaboration as we continue to expand our products and services and build a fairer and more prosperous Pakistan.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

We partnered successfully with

Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients.

Region

Middle East & Africa

Solutions

Core Banking

Sector

Business Banking
Corporate & Commercial Banking
Islamic Banking
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

At a Glance

• Sets new standards for innovation as one of the first digital-only banks in Ecuador

• Plans to bring new banking services to one million existing cardholders and business clients

• Running on the Amazon Web Services public cloud provides exceptional levels of availability

• Data analytics supports development of differentiated, hyper-personalized services

Since 1968, Diners Club Ecuador has been among the premier financial service providers in South America. Part of Grupo Pichincha—one of the largest finance groups in the region—Diners Club Ecuador was the first issuer of credit cards in the country, and has since extended its services to include payments, insurance, investments and much more. The organization now serves around one million cardholders and merchants.

Mónica Carrión, Vice President of Services Center Club Ecuador, explains: “We lead the Ecuadorian credit card market through continuous innovation and improvement. We are always focused on building lasting relationships with our clients and merchant clients, helping them at every stage of their lives.”

Tackling a fresh challenge

In recent years, a regulatory change has created a valuable opportunity for Diners Club Ecuador. The new rules allow the organization to operate as a full-service bank, rather than solely as a credit card issuer and merchant acquirer. To take advantage of the new financial landscape, Diners Club Ecuador planned to launch user-friendly banking products, including deposits, loans, and mortgages.

We wanted to embrace a digital-first model, giving clients the flexibility to access our services online at the click of a button on a 24/7 basis. This would also make us one of the first digital-only banks in Ecuador. To broaden our appeal to new clients, we aimed to tailor our banking services to address the needs of different market segments.”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

Making the transition into banking would require a new technology strategy. The key requirement was a powerful, scalable core banking platform to manage transactions, ensure compliance, and support always-on digital services. Alongside this, Diners Club Ecuador looked to enhance its data analytics capabilities to enable the development of smarter, more targeted products and services.

“Exceptional performance and availability were absolute musts for our new core solution, as just one second of downtime could have huge costs and significantly damage the client experience,” adds Mónica Carrión. “We wanted to extend our use of predictive models and AI beyond credit scoring and risk management to understand client behaviors in more depth.”

Harnessing proven solutions from the market leader

After compiling a shortlist of providers that could deliver core banking and sophisticated analytics solutions in South America, Diners Club Ecuador decided to deploy Temenos core banking and Temenos Analytics running on the Amazon Web Services (AWS) public cloud.

We noted that third parties including Gartner and Forrester ranked Temenos as the world-leader for core banking platforms. Plus, we received excellent references from other banks using Temenos solutions, which gave us confidence. Temenos could offer real thought leadership in the banking sector, too, which would be helpful as we had previously concentrated solely on the credit card market.”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

She continues: “Another point in favor of Temenos was their investment in research and development; we knew we were getting the best and latest banking functionality. The cloud model is part of our long-term innovation strategy, allowing us to optimize cost efficiency and outsource infrastructure management.”

Implementing high-performance cloud-native tools

Diners Club Ecuador worked with Temenos to implement and configure the core banking and analytics solutions running on the AWS cloud. During the COVID-19 pandemic, the organizations employed a remote working model to maintain momentum on the project.

Mónica Carrión adds: “The deployment was a steep learning curve, but Temenos offered support at every stage.”

The Users across the IT, product design, innovation, and marketing departments at Diners Club Ecuador now harness the Temenos solutions to develop digital banking services, monitor and analyze online client interactions, and process transactions. Easy to scale, the cloud-native Temenos on AWS solutions have been purpose-built to provide high levels of performance, resilience, and security.

Our teams were very quick to get to grips with the capabilities within the Temenos solutions. We find the robustness and availability of the platform and the flexibility of the development tools very useful, which allows us to set parameters for new products and services”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

Bringing digital banking to Ecuador

Working with Temenos, Diners Club Ecuador is adding banking products to its existing credit card portfolio. Already, existing clients are opening bank accounts, with more services planned for the coming months. The simple, secure 100% digital banking offerings will enable users to access accounts, and check and manage transactions while on the move, 24/7.

Among the services currently under development are interest-bearing deposits accounts, advance billing services for businesses, and mortgage loans. The organization has also created bespoke lending products for merchants that enable users to sign up online with just a few clicks; within a few months, Diners Club Ecuador has already granted loans worth tens of millions of US dollars.

Mónica Carrión explains: “With Temenos, we have enhanced our value proposition, bringing user-friendly digital banking to the market. In the coming months, we aim to cross-sell banking services to one million existing clients, as well as winning new business”.

Using Temenos Analytics, Diners Club Ecuador is uncovering insights into client preferences, as Mónica Carrión confirms: “With Temenos Analytics, we can analyze clients’ purchasing habits and create more compelling and hyper-personalized banking services. This will help to inspire long-term loyalty.”

Building a more successful future

Diners Club Ecuador is also keeping a close eye on Open Banking regulations in Europe, with the possibility that the rules could soon be extended to Ecuador. If this happens, the API capabilities of the Temenos platform will place Diners Club Ecuador in an excellent position, enabling seamless third-party integrations.

Temenos are a world-class partner. Building on our long and successful history, we see an even brighter future, with Temenos playing a key role in our evolution. We are setting the standard for finance innovation in Ecuador and within the Diners Club International franchise network globally.”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

We partnered successfully with

*Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow.*

Region

Latin America

Solutions

Cloud & SaaS
Core Banking
Payments

Sector

Business Banking
Challenger Banks
Corporate & Commercial Banking
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Baiduri Bank is one of the largest providers of financial products and services in Brunei, and serves diverse customer segments ranging from retail, MSMEs to corporate and institutional clients. The Bank offers a comprehensive suite of digital solutions including an award-winning mobile banking app and dedicated business digital banking service. The bank will adopt Temenos banking services for core banking, data analytics and financial crime mitigation (FCM) to support its retail and corporate banking, finance and wealth management operations. With this move, Baiduri Bank will be the first bank in Brunei to operate its core banking platform in the cloud under the SaaS model.

Since 2020, we have embarked on a digital transformation journey with the aim of leveraging technology to elevate operational efficiency, analytical capabilities and ultimately, customer experience. Our core banking project, a strategic investment will be the next, and most significant milestone in this journey.”

Ti Eng Hui, Chief Executive Officer at Baiduri Bank

Replacing legacy systems with Temenos modern SaaS on Microsoft Azure will enable Baiduri Bank to offer superior customer propositions with personalized offerings at a fraction of the time and cost. The move to Temenos Banking Cloud will commence in 2023, led by Temenos implementation partner Tech Mahindra. Temenos Banking Cloud allows Baiduri Bank to progressively renovate its IT landscape using a composable banking approach to deploy new services faster, more cost-effectively, and at scale.

To succeed in the fast-evolving digital landscape, we need flexible, scalable solutions that are both responsive and efficient. Temenos Banking Cloud opens up new opportunities for Baiduri Bank by providing instant access to world-class banking capabilities and the flexibility to consume what we need as we need it. Moving to SaaS for core banking is a first for a Brunei bank and a major step forward for Baiduri Bank. We engaged IDC to undertake a thorough market evaluation and Temenos was selected for its composable architecture and breadth of banking services to meet our current and future needs.”

Ti Eng Hui, Chief Executive Officer at Baiduri Bank

We partnered successfully with

Microsoft

Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success.

Tech Mahindra

Tech Mahindra, a global certified partner of Temenos, delivers complex core banking integration projects on multi-variant delivery models to the BFS industry.

Region

Asia Pacific

Solutions

Cloud & SaaS
Core Banking
Financial Crime Mitigation

Sector

Business Banking
Corporate & Commercial Banking
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Established in 1975 as a public shareholding company, Invest Bank offers a wide range of financial products and services for corporate as well as retail banking. Invest Bank intends to leverage Temenos’ event-driven open-API architecture and extensibility framework to go beyond banking and create a lifestyle services platform. The premier commercial bank in UAE, has selected Temenos to take its digital and core banking to the cloud in partnership with Systems.

Invest Bank will adopt an end-to-end retail and wholesale banking solution on the Temenos Banking Cloud, becoming one of the first in the UAE to adopt a full SaaS model for its digital and core banking platform. The front-to-back capabilities of digital banking and core banking delivered as SaaS on Temenos’ open platform for composable banking will enable Invest Bank to modernize legacy platforms, bring new products and services to market faster, as well as deliver more innovative customer experiences. Planned enhancements include instant onboarding and origination with automated approvals based on AI-based rules. The bank will also use the Temenos platform to improve operational efficiency with increased automation and digitized workflows.

We are proud of this partnership with Temenos and NdcTech to transform our digital and core banking. We strive to be a pioneer when it comes to customer experience and digital services and with Temenos, the future is today. The bank’s core and digital banking services will be working seamlessly together on a single platform. This will help us to foster innovation, automate workflows, as well as deliver digital experiences to meet our customers’ evolving needs faster and at a lower cost.”

Ahmad Mohamed Abu Eideh, CEO at Invest Bank

We partnered successfully with

Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients.

Region

Middle East & Africa

Solutions

Cloud & SaaS
Core Banking
Digital Front Office

Sector

Business Banking
Corporate & Commercial Banking
Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

At a Glance

• Facilitates the creation and launch of the first fully digital bank in Trinidad & Tobago

• Enables the management of three separate banking entities on a single instance of Temenos Core Banking

• Simplifies the development of new services for different markets with a flexible, modular architecture

• Elastic scalability and exceptional cloud performance will help to support rapid customer growth

For more than 40 years, ANSA Merchant Bank has played an important role in the economic development of the Caribbean. Headquartered in Trinidad and Tobago, the bank provides financing, investment, and wealth management solutions to individuals, businesses and government bodies, locally and regionally.

Since its establishment, ANSA Merchant Bank has focused almost exclusively on commercial loans and project finance. But now, it’s making moves into retail banking, with the acquisition of Bank of Baroda, rebranded as ANSA Bank in early 2021. ANSA Bank will be a new type of bank in Trinidad and Tobago, focused on offering customer-centric digital services rather than serving clients via traditional bricks-and-mortar branches.

A spokesperson at the bank explains: “We set a high bar for ourselves with ANSA Bank, as we are looking to create the very first fully integrated digital bank in Trinidad and Tobago. Our vision is to widen the services available to individuals and businesses in the local market. We want to offer something that will improve the lifestyles of our customers and help them reach their financial dreams.”

Modernizing the core environment

To achieve its growth plans in the retail and business banking spaces, ANSA Merchant Bank needs a technology foundation that is agile, flexible, and scalable. Traditionally, the bank relied on a homegrown core system to support its client services, but this was increasingly difficult and costly to operate. Managing the system, for example, soaked up many hours and relied on the availability of experienced in-house teams.

To reduce risk and complexity, ANSA Merchant Bank planned to modernize the core environment, moving away from the homegrown system and onto a proven, best-of-breed platform with full vendor support. By adopting a more modern, streamlined core solution, the bank aimed to improve internal efficiency and support the delivery of more differentiated services across all entities and business lines.

We realized that moving to a cloud-based core banking solution would offer multiple advantages. First, it would mean a lower cost of ownership. More than this, a cloud platform would mean that we relied less on internal resources to manage and maintain infrastructure and applications. In addition, we felt the scalability of cloud would facilitate expansion into new markets and faster launch of new products.”

Spokesperson at the bank

Finding the right solution

After assessing potential vendors, ANSA Merchant Bank selected Temenos as its new core banking platform. The Temenos solution would allow the bank to access a rich ecosystem of functionality to support the development and delivery of retail and business banking, and wealth management services. ANSA Merchant Bank decided to run Temenos core banking on the Temenos banking cloud.

a spokesperson at the bank explains: “We knew that Temenos was a market leader for core banking solutions, with real expertise. When we engaged Temenos, we were immediately impressed with their communications and commitment to our success. And their robust, scalable solution was also just what we needed. The focus Temenos has on building new capabilities for its clients was another major plus-point.”

Setting up fast in the cloud

Working closely with expert service delivery teams from Temenos, ANSA Merchant Bank successfully implemented Temenos core banking running on the Temenos banking cloud on Microsoft Azure. By opting to deploy the core banking platform using the software-as-as-service (SaaS) model, the bank was able to speed the implementation process and enable fast access to key banking services for its users.

Temenos ensured that we achieved a smooth transition to the cloud. We knew that setting up some of our workloads, such as close of business processes, would be tricky to configure. Temenos provided the expert resources to tackle the challenges and ensure that we were operational very quickly.”

Spokesperson at the bank

ANSA Merchant Bank enjoys a very successful working relationship with Temenos, as spokesperson at the bank confirms: “We are building a really strong partnership with Temenos. We enjoy great communications, especially with their cloud team, who we speak with three times every week. Whenever we have questions about functionality or need support, Temenos are always quick to respond with a resolution.”

Bringing a new digital model to market

Today, ANSA Merchant Bank uses Temenos core banking running on the Temenos banking cloud as the agile, modern core platform behind its retail banking, investment and wealth management services. Thanks to the multi-company architecture of Temenos, the bank can run all of its entities on a single instance of the core platform—helping to minimize costs and complexity, and improving operational efficiency.

A spokesperson at the bank continues: “We have well-established merchant banking operations in Trinidad and Tobago and Barbados, as well as our new retail banking arm. Within Temenos core banking, we have set up a separate, tailored environment dedicated to each of our operations, with all the tools we need for supporting clients and product development. With Temenos, it is easy for us to roll out services tailored to our target markets.”

The flexibility of Temenos core banking proved a crucial component in the successful acquisition and development of digital-first ANSA Bank, as spokesperson at the bank adds: “Following the acquisition of Baroda Bank, we migrated their core environment onto Temenos, avoiding the cost and hassle of purchasing a new system. Once this process was complete, we could start to build innovative digital banking services.”

Supporting long-term growth

With Temenos core banking running on the Temenos banking cloud, ANSA Merchant Bank has a powerful combination of elastic scalability, agility, and leading-edge product development functionality. The Temenos solutions provide a strong foundation for the bank to drive innovation in its range of products and services, and to achieve long-term growth in its customer base in Trinidad and Tobago, Barbados, and beyond.

We’ve been so impressed with the scalability and flexibility of Temenos core banking and the Temenos banking cloud. We can quickly and easily add new modules and leverage different services to ensure we deliver value to our customers and continue to improve our satisfaction scores.”

Spokesperson at the bank

Reaping the benefits of the cloud

In addition, adopting the Temenos banking cloud has enabled ANSA Merchant Bank to reduce costs and operational risk. The bank no longer has to maintain physical infrastructure, or worry about running critical management processes such as backups and upgrades. Furthermore, the enhanced security of the Temenos SaaS model keeps the bank well-protected against the threat of cyberattacks.

A spokesperson at the bank continues: “The Temenos banking cloud has been very stable, and the performance has been phenomenal—even as our database has grown at a rapid rate. We have enjoyed exceptional uptime rates, and have the option to add extra processor capacity whenever required. Throughout ANSA Merchant Bank, there is real confidence in the robustness of Temenos core banking and the Temenos banking cloud.”

Working with Temenos puts us in a great position to take advantage of new opportunities, whether it’s in digital banking, wealth management, or project finance for local businesses. We believe that our partnership with Temenos will be a key enabler of our future expansion, bringing innovative financial services to the people of the Caribbean. With Temenos, we can turn our ambitions into reality.”

Spokesperson at the bank

We partnered successfully with

Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success.

Region

Latin America

Solutions

Cloud & SaaS
Core Banking

Sector

Business Banking
Challenger Banks
Corporate & Commercial Banking
Retail Banking
Wealth Management

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