Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

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Australia’s financial services
sector is in a state of introspection and reinvention after a major public
inquiry into the country’s banking practices exposed a culture of widespread
misconduct and deception. The Royal Commission’s review was urgent and
necessary to create a fair and ethical industry that will ultimately benefit
the Australian population.

Although no segment of the country’s financial industry was spared from scrutiny, perhaps the fiercest spotlight was shone on the behaviour of wealth managers and advisers.

In our latest report, we put a spotlight on Australia’s wealth sector in the wake of the Royal Commission. By reading this report learn:

  • how the government’s attempts to remove incompetent or dishonest practitioners will fundamentally alter the entire advisory landscape.
  • about the ‘financial advice gap’ that will potentially be created if the recommendations from the Royal Commission are implemented.
  • how the investment in technological innovations will streamline workflows and lower costs significantly preventing such a ‘financial advice gap’.
  • why the government and finance professionals must endeavor to enhance financial literacy, rebuild trust and maintain integrity while making technology the backbone of the industry.
Seizing-the-Wealth-Market-in-Philippines-

In post-Royal Commission Australia, where people might be reluctant to pay steep fees because they have smaller sums to invest, advanced digital capabilities will make financial advice a more affordable and attractive proposition. It is a vital step to ensuring millions do not slip through the net when it comes to boosting savings and retirement funds.

Eric Mellor, Wealth Management Specialist, APAC, Temenos

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Wealth Managers Invest In Emerging Tech

The report, titled “The Next-Generation Wealth Manager,” found that 64% of wealth management executives believe the industry’s future lies with mass-affluent investors, a notable change considering that 32% agreed that…

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

As in other regions that have witnessed similar economic performance, the Philippines are now home to a rapidly growing middle class, characterized, as elsewhere, by higher levels of disposable income. Not surprisingly, the luxury brands now on display in the malls of Makati were quick to capitalize on this new customer segment, however the wealth management industry, usually at the forefront of such changing demographics, seems to have been slow to respond.

Initially hampered by high barriers to entry, low levels of financial literacy and rapidly changing regulations, the wealth management industry now seems to be gaining traction in this frontier market but what opportunities exist? What are the hurdles that must be overcome and what are the threats to success?

Seizing-the-Wealth-Market-in-Philippines-

In order to reduce costs and maximize potential revenues, banks will seek integrated platforms that can integrate quickly to other systems and deliver high levels of STP. They will also need mature front office and CRM functionality capable of enhancing the overall client experience, supporting both internal and third party digital applications and streamlining the overall advisory process.

Eric Mellor, Wealth Management Specialist, APAC, Temenos

More Wealth insights for you


Wealth Managers Invest In Emerging Tech

The report, titled “The Next-Generation Wealth Manager,” found that 64% of wealth management executives believe the industry’s future lies with mass-affluent investors, a notable change considering that 32% agreed that…

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

Forbes Insights and Temenos began to chronicle the digitization of wealth management in 2016 with a global report that captured the arrival of robo-advisors. In 2018, we delved into the role of AI. With our recent global report, ‘The Next-Generation Wealth Manager’, we look specifically at the value of technology from the perspectives of both the wealth manager and the client.

The European edition of the Global Temenos/Forbes report ‘The Next Generation Wealth Manager’ focuses on the trends and research results in the European region and includes insights from Temenos’ European Managing Director Steen Jensen, in addition to views from prominent futurist Gerd Leonhard and academia expert James Sefton, Professor of Economics at Imperial College London.

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

Three pathways to success will define the next-generation wealth manager:

  • Customer experience enhanced by digital client services and personalization
  • Insight gained through AI and analytics
  • New markets defined by the mass affluent and alternative investments

The Next-Generation Wealth Manager outlines the key findings from the research, with commentary from leaders at investment and private banks and additional insight from a prominent futurist and an expert in academia.

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

The European edition of the Global Temenos/Forbes report ‘AI and the Modern Wealth Manager’ includes insights from Temenos’ European Managing Director Steen Jensen and looks into the following areas:

  • How Wealth Managers around the world view AI
  • The emerging mass affluent client
  • How AI is affecting high net worth individuals

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

2018 Forbes Insights/Temenos global survey ‘AI and the Modern Wealth Manager’ – LATAM results

As digital wealth technology including artificial intelligence (AI) increasingly finds its way into the hitherto traditional world of wealth management, a new balancing act has emerged that will define the future of the industry: an advisory service that blends man and machine to give a better service and improved results for increasingly tech-savvy high-net-worth individuals (HNWI) and newly affluent clients.

To better understand how digital wealth technology is playing out on the ground and where the technology is leading, Temenos and Forbes Insights surveyed 310 wealth managers (WMs) and high-net-worth individual investors across the globe about their acceptance and use of digital wealth technology including AI in wealth management. Of the total number of respondents, 27 per cent came from Latin America.

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

The survey reveals the trends that will have the biggest impact for retail banks:

56

%

changing customer behavior and demands

39

%

changes in macroeconomic cycle

34

%

new technologies

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

Africa and the Middle East share many common features: young populations, high smartphone penetration rates, and problems with unequal access to banks and banking services, particularly in rural areas.

These demographically young and fast-growing regions include hundreds of millions of consumers who are growing up with a deep attachment to their phones and the benefits that the internet has to offer. Historically, banks across the Middle East and Africa may have been slow to react to the demographic and technological changes around them, but this is no longer the case. Over two-thirds of African and Middle Eastern bankers (68% v 58% globally) now say adapting to new demands will have the biggest impact on their businesses.

Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission

In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor to rebuild trust and maintain integrity while making technology the backbone of the industry.

download report

To better understand how AI is playing out on the ground and where the technology is leading, Temenos and Forbes Insights surveyed 310 wealth managers and high-net-worth individual investors across the globe about their acceptance and use of AI in wealth management. Of the total number of respondents, 25 per cent came from the APAC region.

The clear message from the study shows that with the growing deployment of AI solutions for wealthy clients a new type of wealth manager is emerging, with APAC leading the way.