Due to the global pandemic, the tightening compliance requirements and the struggle to meet customer’s request remotely have forced a number of financial services firms to embark on significant operational change programs.
The natural reaction would be to shift focus to ‘quick wins’ – revised solutions that can enhance digital capability and client engagement. We of course would urge some caution with this approach.
So in the long run, how would wealth management organizations seek to allocate limited budget across multiple operating needs? Which areas of investment are likely to provide the greatest long-term value?
Hear from our expert, Eric Mellor, the Wealth Management Specialist at Temenos.