To remain competitive, banks globally have responded, some taking leadership positions, whilst others are being dragged into digital sales very slowly.
This 2019 version of our annual report tells a story of maturity in one segment and an overall market still open with gaps and opportunities to differentiate from the pack.
In this study you will access:
- State of digital sales in banking
- Digital sales-readiness matrix
The findings in this report are based on an assessment of the digital readiness of over 80 banks in the Middle East, Africa, North America, Europe and Australia.