Provider Category: First/Third Party Collection Service
NCCI - Connector
Submit Field Call and Loss Mitigation Requests. Integrated to the Temenos LMS Collection and Recovery Module.
The NCCI connector provides the ability to submit requests including real-time field calls and property inspections to NCCI through the collection workflow or directly through a NCCI screen within Temenos LMS Collection.
Key Features
Outsource Face-to-Face Collections
The NCCI connector provides the ability to assign a NCCI field representative to contact your account holder face-to-face by the addition of the connector to the Temenos LMS Collection and Recovery modules.
Batch and Real-time Capable
Once the NCCI connector is activated, your financial institution will have the ability to send accounts individually or in batch. Select the option that works best for you by using the NCCI workflow steps.
Field Call Service to Fit Your Needs
Order the services that best suit your needs. 1-Run attempt field calls are available for all loan types while 3-Run attempt calls can be used for mortgages, loss mitigation, or custom modification services. A 3-Run Field Call is a series of three separate attempts made to a borrower’s residence or place of employment in an effort to achieve right party contact. 4. Mitigate Repossession or Foreclosure – Mitigate losses in lieu of repossession or foreclosure. Implementing a process that includes property inspection and field calls at early-stage delinquency may help your financial institution alleviate the need for repossession or foreclosure.
Benefits
Track Progress through Dashboards and Reports
Twice daily, “batch” information is pulled from the NCCI web service Submit Field Call and Loss Mitigation Requests and stored in the Temenos database for use in reports, views and dashboards. This provides you with accurate, timely information at your fingertips.
Professional Approach
Remove the stress of contacting a delinquent account personally with NCCI’s field representatives who are trained to treat delinquent account holders with dignity, sincerity and professionalism while efficiently reconnecting you with your borrower.
NCCI Dashboard Web Part
A custom NCCI connector web part populates within the system for inclusion in one or more dashboards. The new web part contains three pie charts: Open Orders by Type, Orders Placed by User- Last 30 Days, and Completed Orders- Last 30 Days.
Field Call Reports
Field Call Reports are also available in the platform when using the NCCI connector for service requests that have been completed. Of course, these can be printed and are always stored in association with the account.
Resources
NCCI Connector
Request a Demo
SWBC - AP Account Services Connector
Outsource Collections with SWBC AP Account Services. Integrated to the Temenos LMS Collection and Recovery Module.
The SWBC AP Account Services connector gives institutions the ability to outsource collection calls using SWBC’s AutoPilot® Account Services.
Key Features
Automatic Account Transfers to SWBC
Accounts are flagged to be transferred within Temenos LMS Collection using the system’s Collection Queue functionality, and files are transmitted automatically to SWBC each day.
Transfer Information through a Secure FTP Site
Feel safe transmitting data through a secure FTP channel.
Use of the Temenos System by SWBC Collectors
The system is used at both your institution and SWBC. This allows accounts to be transferred quickly and worked in a consistent manner.
Automatic Account Updates
Each morning, before the Queue Refresh process, the system checks SWBC’s server for account updates. Any new workflows, comments, payments, and promises are downloaded and applied to the platform.
Robust Reporting
Robust reporting is offered and includes promise and payment dashboards and third-party field audits.
Benefits
Simple to Improve Right Party Contracts
Institutions benefit from the convenience and flexibility of outsourcing collections, including evening and weekend calls, using the AP Account Services connector.
Improve Collection Time and Reduce Delinquency
Let SWBC do the work for you! Increase the amount of time spent working delinquent accounts and collecting funds without having to increase staff.
Use of Temenos LMS Collection by SWBC Collectors
Define which queues are sent to SWBC based on the individual needs of your organization. The types of queues transferred can be modified at any time.
Resources
SWBC – AP Account Services Connector
Request a Demo
TriVerity - TriVerity Connector
Streamline the Charge-Off process with TriVerity. Integrated to the Temenos LMS Collection and Recovery Module.
The TriVerity connector is a fully integrated and streamlined connector for placing and managing charge-off accounts. TriVerity has been integrated with Temenos LMS Collection since 2009 and was one of the original outsourcing connectors.
Key Features
Charge-Off Collections
TriVerity performs collection work on all types of delinquent or charged-off loans on a contingency basis, including small balances as low as $50 and overdraft share accounts.
Seamless Account Transfers
The TriVerity connector allows financial institutions to set user-specified criteria which will automatically send charge-off accounts to TriVerity. The accounts will be worked by TriVerity on behalf of the institution.
Automatic Account Updates
Accounts provided to TriVerity are automatically updated through a daily process via the platform. Keep track of how an account is being handled by monitoring any updates made to the account.
Robust Reporting
Create and distribute customized reports using the TriVerity connector. The intuitive reporting capabilities within the system will allow your institution to accurately and easily generate reports within minutes.
Benefits
Reduce Time Spent on Charge-Off Accounts
The TriVerity connector eliminates the need to prepare and place charge-off accounts. It also simplifies the process of tracking the collection activity on those accounts. Use the time saved to increase coverage on your performing loans.
Maximize Recoveries
TriVerity has been working credit union charge-offs since 1990. Over time, they have developed processes that have resulted in the collection of over 265 million dollars for the 2,700 credit unions they have served. Let them put what they’ve learned about charge-off recovery to work for you.
Around the Clock Service
Feel confident, knowing your institution’s accounts are being handled by professionals. Specifically trained to collect on past due accounts, TriVerity’s soft-touch, member-focused approach and 24/7 service, will provide the results you expect from an industry-proven collection agency.