Temenos Customer Data Protection
Privacy by design is essential for implementing banking solutions that give customers greater control over their personal data and how it is processed.
Why Temenos Customer Data Protection?
Since the arrival of the General Data Protection Regulation (GDPR), it is more important than ever to plan for the impact of data protection legislation.
With huge fines and reputational damage on the line for data breaches, data protection cannot be ignored.
Using our experience and expertise, we provide data protection assistance within Temenos products, helping our clients meet regulatory obligations with limited disruption.
By developing and implementing data protection solutions at various banks across the globe, we provide a toolkit which can help you:
Manage personal data
Take control of the personal data you process within our products using our personal data definition. We provide a predefined list of core fields intended to hold personal data, including details such as name, contact and location. This can be tailored to include company-specific or local data that is considered in scope of personally identifiable information (PII). Determine how this data is processed when your customers exercise rights related to their data.
Data access and portability
Personal data requests from your customers are recorded, managed, and actioned using our Personal Data Rights Management tool. The configurable personal data reports help with requirements related to the ‘Right to Access’ and ‘Right to Data Portability’. These can be exported into a machine-readable format as standard to fulfil regulatory requirements.
Manage customer consent
Our Data Protection Consent empowers your organization to capture and manage customer consent flexibly. Our framework supports granular consent recording — enabling customers to opt in or out of specific data processing activities with ease. Consent is as simple to withdraw as it is to give, ensuring compliance with evolving data protection regulations. Whether for marketing, profiling, or third-party sharing, customers stay in control of how their data is used.
Data erasure and obfuscation
Temenos enables banks to anonymize personal data — when and how they choose — based on configurable retention policies. Rather than deleting records outright, we can use logical obfuscation, pattern overwriting or custom logic to preserve system integrity while ensuring personal data is no longer identifiable. This approach helps institutions meet regulatory obligations without compromising operational continuity.