As the pandemic spread and banks struggled with their data center setups, another threat emerged on their horizons – post offices! Competition is coming from over-the-top (OTT) players. Facebook and…
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Banking services are increasingly embedded in people’s everyday lives. This has opened the door for new and disruptive business models to gain popularity.
People often say they do not like change. Why open yourself to the unknown? Conversely, when we are online we crave adventure, excitement and the mysterious! We have embraced social…
To successfully engineer digital experiences that enable positive emotional bonds, banks will need to adopt a mindset that focuses on emotional engagement and customer intimacy as much as functional superiority.
Just as banks are beginning to understand what makes millennials tick, they have to start taking note of the shift in customer habits and expectations that Gen-Z is bringing, so that they remain relevant to this new breed of customers
FedFIS Research Proves Temenos Infinity (formerly Kony DBX) Credit Union Customers Consistently Outperform their Competition
Across America, credit union leaders are under pressure. Not only must they consistently grow membership while competing against giant multi-national banks, they must also produce the “Holy Grail” of financial institutions—new deposits.
Huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors
We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.
With the added boost from third-party providers and their digital innovation, credit unions are poised to become the new leaders in digital banking.
Learn the customer experience design trends that leading banks around the world are implementing in order to improve customer onboarding!
Middle Eastern and African banks see the biggest impact coming from payment players (cited by 42% of survey respondents) and technology and e-commerce disruptors(39%)Across the Middle East and Africa regions,…
The new Logix Mobile Banking app is now available on Google Play and Apple iTunes
Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.
Blue Code, which is used by banks such as Raiffeisen and Hypo Tirol in Austria and the German Sparkassen Group, is a token-based payment scheme incorporated directly into banks’ mobile…
We highlight the top customer pain points during the onboarding process and propose steps your bank can take to improve customer onboarding and experience.
When considering the creation of a bank digital customer onboarding and acquisition system, it is easy to overlook the complexity of the whole process.
As we get into the second half of 2017 and start setting our eyes on 2018, it’s important to not only focus on the current trends impacting the banking industry but also start anticipating the trends that will be making an impact in the coming years. In this blog, we outline the top bank technology trends of the future and predict how they will shape the digital customer experience transformation.
We outline the 5 steps that banks can take to improve their customer onboarding experiences in 2017 and beyond.
Undergoing a digital banking transformation? Temenos experts have put together five aspects that you will want to adopt moving forward.
We've detailed 4 loan application best practices you can implement to increase completion rates that retain existing and attract new customers.