How to Delight Your Customers
“Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer’.” - Warren Buffett
News & Blogs
Latest news from Temenos
New Competitive Threats Pressure Banks in North America to Respond to Changing Customer Demands, Reveals Study by the Economist Intelligence Unit Released by Temenos
North American bankers sense danger more than most from new entrants to their market, according to a global retail banking survey released by Temenos (SIX: TEMN), the banking software company. The Economist Intelligence Unit (EIU) report, A Whole New World: How technology is driving the evolution of intelligent banking in North America, conducted on behalf of Temenos, reveals changing customer behavior and demands as one of the biggest trends that will impact retail banking in North America.
Are challenger banks the saviours of the Cloud?
Banks have always been early-adopters of technology no matter how cautious they often have to appear. In the early years of the personal computer, it was always a bank at…
How Digital is Transforming Banking Customer Experience (CX)
We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.
2018 Top Banking Trends Guide: Mid-Year Update
Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.
How Banks Can Improve Business Customer Onboarding
We highlight the top customer pain points during the onboarding process and propose steps your bank can take to improve customer onboarding and experience.
Banking Customer Onboarding Requirements List
When considering the creation of a bank digital customer onboarding and acquisition system, it is easy to overlook the complexity of the whole process.