Temenos Awards Celebrate Banking in a Cloud World

Customer awards recognize the global leaders, innovators and visionaries in banking

Press Releases,
Temenos – Company

GENEVA, Switzerland – MAY 12, 2023 – Temenos (SIX: TEMN) today announced its 2023 Customer Awards winners at the Temenos Community Forum (TCF) in Vienna, celebrating the global pioneers, innovators and visionaries in banking. 

Andreas Andreades, Chief Executive Officer, Temenos, said:

“Temenos enables banks from the largest to the smallest to engage and grow in a cloud world. We are delighted to recognize some of our clients who’ve successfully used our cloud-native, robust and scalable platform to drive innovation, deliver outstanding customer experiences and grow sustainability.”  

Customer Experience Award – Bank SinoPac 

SinoPac is one of the most successful banks in Taiwan for digital account acquisition, having attracted 1.2 to 1.4 million users to its DAWHO account, which combines multiple product types in one app. Adding the Temenos digital banking solution in 2022, on top of the existing core platform, is delivering a complete end-to-end retail banking solution, which will enable an even more personalized, seamless experience for customers.

Irene Huang of Bank SinoPac (center) accepts the award, alongside Temenos executives (from left to right) Phil Barnett, Andreas Andreades, Jean-Paul Mergeai and Prema Varadhan

Digital Transformation Award – APAP  

In 2022, APAP successfully launched 100% digital products, most notably Digital Mortgage Credit. These have earned it recognition as one of the most innovative banks in Latin America and helped the bank to achieve a customer satisfaction level of 94% for its products and channels. They have also had a positive impact on financial inclusion in the Dominican Republic by providing over 12,000 young people with access to savings and helping over 8,000 people gain access to credit for the first time.  

Carlo Sarubbi of APAP (second from right) with the Digital Transformation Award

Core Transformation Award – Nordea  

Nordea, one of the biggest banks in Europe, is building a new core banking platform that will enable it to develop digital solutions, improve efficiency and better meet the needs of its customers. The platform will host multiple product types, as well as administration of collateral, all in a common Nordic setup that meets the needs of four different countries, currencies and regulators.  

Rajanish Ravindran of Nordea (second from right) accepts the Core Transformation Award

Banking Innovation Award – Komerč banka  

Komerční banka (KB) is undertaking a multi-year strategic growth plan, targeting a client base of two million. Migrating to Temenos gives KB an agile platform, available 24×7, which provides a seamless digital experience and enables the development of innovative new services, such as multi-currency accounts. KB has also worked with Temenos to develop a General Ledger to the Accounting Module of Transact, allowing it to be used across all of the bank’s transactions.  

Frantisek Kubala of KB holds the Banking Innovation Award, joined by Margus Simson (to his left) and David Svejda (to his right)

Sustainability Banking Award – EQ Bank   

EQ Bank has been named the best bank in Canada on Forbes’ 2023 list of the World’s Best Banks for three years in a row. EQ Bank is the digital platform of Equitable Bank, the only Schedule I Canadian bank to have reported all applicable categories of Scope 3 emissions from the entire portfolio (excluding Concentra) for the second year. By migrating onto the Temenos Banking Cloud in 2019, EQ Bank became the first bank in Canada to use a core infrastructure fully hosted in a public cloud environment. This energy-efficient solution has helped EQ Bank deliver an annual saving of 93-97% in CO2 emissions compared to on-premise infrastructure and achieve carbon neutral status for Scope 1 and 2 emissions.   

Dan Broten of EQ Bank holds the award, flanked by (from left to right) Prema Varadhan, Phil Barnett, Andreas Andreades, Kalliopi Chioti and Jean-Paul Mergeai of Temenos

Visionary Leadership Award – Abdullah Alomari from Al Rajhi Bank  

Abdullah Alomari is recognized for leading the multimillion-dollar transformation program to bring all lines of Al Rajhi’s business (Retail, Corporate, and SME) on to the Temenos Core Banking platform. As well as driving cost savings, this has improved customer satisfaction thanks to a personalized, omnichannel experience. It also enables faster innovation, with a brand new SME business being launched by the bank in just six months.  

Abdullah Alomari of Al Rajhi Bank (center) with the Visionary Leadership Award

Additionally, three clients were chosen for an Innovation Hero Award for their successful deployment of an innovative product in 2022. Voting was conducted by a jury, as well as peers on social media.  

Innovation Hero Award (Jury Choice) – Flowe  

Flowe, an environmentally-friendly Italian challenger bank, used the flexibility and efficiency of the Temenos platform to launch a new Instant Payments solution. This allows customers to transfer money instantly and securely in under three seconds, with the CO2 generated by each payment being offset by supporting a high social impact reforestation project in Guatemala.  

Marco Rocchetti and colleagues accept the Innovation Hero Award for Flowe

Innovation Hero Award (Jury Choice) – Bank of Abyssinia  

Bank of Abyssinia launched Ethiopia’s first digital banking app with a complete banking experience in just four months using Temenos Infinity. The new app, Apollo, allows complete Digital Onboarding, Accounts, Transfers, P2P and bill payments, making it a one-stop banking solution for customers. The initiative aims to encourage moves towards a cash-lite economy, thereby reducing the environmental impact of transactions, while also reducing costs and improving the customer onboarding process.  

Addis Tadesse and colleagues from Bank of Abyssinia accept their Innovation Hero Award

Innovation Hero Award (Online Vote) – Sinapi Aba  

Ghanaian savings and loans company Sinapi Aba used Temenos Transact APIs to design a mobile banking platform for underserved groups, mainly female entrepreneurs. This offers a convenient, transparent, affordable and secure way of performing banking transactions, while also integrating with financial education components. The solution now sees an average of 65,000 individual transactions monthly, worth over $2.3m.

Aaron Rex Opoku-Ahene (second from right) and King Asante-frempong (third from right) accept the Innovation Hero Award for Sinapi Aba.

Jessica Wolfe & Scott Rowe

Temenos Global Public Relations

+1 610 232 2793 / +44 20 7423 3857 [email protected]

Alistair Kellie

SEC Newgate Communications for Temenos

+44 20 7680 6550 [email protected]

Filed under:

Press Releases,