The survey is part of a global research program on retail banking, which includes in-depth interviews with retail banks, fintechs, and regulators from North America, Europe, Africa and the Middle East, Asia-Pacific, Latin America.
In addition to the global EIU report, we have published a Latin American specific report, looking at banks within the region. Key highlights include:
- 38% of respondents are looking to humanize the customer experience in 2020, with 21% of respondents expecting to evolve their strategy to hyper-personalization by 2025.
- 40% are significantly investing in new technologies for 2020, increasing to 42% in 2025.
- Nearly seven in ten (68%) expect peer-to-peer lending to be available on banking platforms by 2025.
Find out what Banco Central do Brasil, albo, Bradesco, Banco de Mexico and HSBC amongst other are thinking about digital banking, innovation strategies and investment focus.