How a first-of-its-kind bank ensures speedy customer onboarding
RACQ is the world’s first automobile club to launch banking products alongside its core insurance and roadside assistance services. To rival the customer experiences offered by more established competitors, RACQ Bank selected Temenos Infinity solutions. The Temenos platform will enable the bank to develop a fast, simple, easy-to-navigate digital onboarding and account opening process for its retail products that customers can access using their preferred device. RACQ Bank will also be able to gain insights into how customers interact with the service and make continuous improvements to ensure a frictionless experience.