Collections have moved beyond phone calls – but are you reaching members in the ways they actually respond?
Join Temenos and Eltropy as we show how Credit Unions and Community Banks can transform collections to be faster, more compliant, and truly member-centric.
In this joint session, you’ll see how a unified, digital-first approach to collections and recovery helps you reduce delinquencies, support members in hardship, and empower your teams to work more efficiently.
Agenda
In this live session, you’ll learn:
Delinquency drivers
What’s driving the rise in delinquencies – and how top CFIs are responding
Digital recovery
What’s next for digital-first recovery in 2026, including how digital engagement and automation are reshaping collections.
Smarter outreach
How smarter outreach and automation are changing collections, helping teams connect with members in the right channel at the right time. eltropy.com
Then we’ll go deeper with the Temenos + Eltropy solution
The Temenos + Eltropy collections in action
See how a unified workflow speeds up collections, drives higher repayments, and creates a friendlier member experience – all while helping your team work more efficiently.
Real results: behind-the-scenes with customers
Hear how customers are connecting with members faster and the impact on their recovery strategies and outcomes.
Live Q&A – ask the experts from Temenos & Eltropy
Get answers to your most pressing questions about digital collections, member engagement, and modern recovery operations.
Meet the speakers
Kris Frantzen
VP of Product Strategy, Temenos
Kris has spent 18 years in the software and services space, focusing on loan and account origination and collection solutions for banks and credit unions. At Temenos, he leads product strategy for the Lifecycle Management Suite, covering onboarding, collections, and recovery.
Michael Pupil
VP, Collections BU, Eltropy
Michael leads the Collections Business Unit at Eltropy, working with credit unions and community banks to modernize collections. With nearly two decades in the industry, he’s focused on strengthening organizations and empowering teams to excel.
Anne Fennigkoh
Manager, Loan Servicing at Altra
What you’ll learn
- Understand what’s driving today’s delinquency trends and how leading CFIs are adapting their strategies.
- See what digital-first recovery really looks like, from omnichannel outreach (text, chat, voice) to automated workflows that simplify collections.
- Learn how Temenos + Eltropy work together to create a unified collections experience that is faster, more compliant, and more member-centric.
- Get practical, real-world insights from practitioners and product experts, with the chance to ask your own questions live.
