MIDBANK
Laying the Foundations for a Digitally Driven Future
Giza, Egypt
At a Glance
• Established bank in Egypt undergoing full digital transformation.
• Went live in April 2025 with Temenos core, payments and data hub.
• Reduction in transaction processing times.
• Increasing in customer satisfaction.
• Faster time to market for new products.
MIDBANK is a 50-year-old financial institution based in Egypt. Originally founded in 1975 as a project finance and investment bank, it has evolved into a full-service commercial bank. With renewed leadership and a strategic vision launched in 2020, MIDBANK is repositioning itself as a progressive force in Egypt’s banking sector.
Turning point for transformation
For years, MIDBANK operated on a legacy core system written in-house. This outdated setup was inflexible and increasingly risky, with institutional knowledge tied to a shrinking number of staff. “We had a block on the way of really progressing our system,” said Amr El-Garhy, CEO & MD of MIDBANK. “It was clear we needed to move to a modern core.”
MIDBANK was also facing external pressures. “The technology landscape is changing very fast,” explained Amr. “We’ve seen a revolution in fintech companies covering consumer finance, microfinance, payments, and more. And now they’re being joined by telecom companies.”
That prompted a full-scale assessment, and subsequent overhaul, of the bank’s technology systems. MIDBANK brought in Ernst & Young to define a five-year IT strategy and lead the vendor selection. Temenos emerged as the winner after a structured technical and financial evaluation amongst multiple contenders.
There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.”
Amr El-Garhy, CEO & MD, MIDBANK
The ‘Big Bang’ approach
In April 2025, MIDBANK went live with Temenos Core, Payments Hub (TPH), Financial Crime Mitigation (FCM), Arrangement architecture (AA), and Temenos Data Hub (TDH), all deployed on-premises. The bank opted for a ‘big bang’ go-live, switching off the legacy system entirely and migrating to Temenos in a single move.
“We turned off the light on one system, and turned on the light on another,” Amr said. “It was a bold decision, but we were well prepared.” The launch of digital channels is now in advanced testing, with Temenos Digital set to go live following regulatory approvals.
Key partners included ITSS for implementation and DXC for testing. While early phases brought challenges, the collaboration quickly aligned. “We made sure we had a proper PMO empowered to pull the strings across all teams. That made the difference,” Amr explained.
Measurable impact
The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience.
It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said.
Close ties
Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation.
Temenos was attentive at the moments that really mattered. They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.”
Amr El-Garhy, CEO & MD, MIDBANK
That collaboration extended across stakeholders, from internal teams to third-party vendors. “With a project of this complexity, if one stakeholder fails, the whole thing can suffer. Temenos ensured we all stayed committed and aligned.” That ethos remains. “We have access to a 24/7 support service from Temenos. If we have any questions, we know we can go straight to the chat and there’ll be someone there to help us immediately,” Amr said.
Moving to AI
With core systems now live and digital channels on the brink of launch, MIDBANK is already planning for what comes next. A major focus is the integration of AI into its retail and SME operations. Inspired by discussions at the Temenos Community Forum, Amr is preparing to deploy a dedicated team to explore how tools such as Temenos Product Manager Copilot can help bring new offerings to market faster.
With Temenos as a strategic partner, MIDBANK is well-positioned to shape the future of digital banking in Egypt.
We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.”
Amr El-Garhy, CEO & MD, MIDBANK
We partnered successfully with:
ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America.
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