TLC Engine

The complete bank-specific, digital change management platform.

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Benefits of TLC Engine

Out of the Box

Train, test and certify your team and optimize operational efficiency and engagement all in one place.

End to End

Create client specific end to end business processes and SOP covering all manual and system steps.

Compatibility

Intelligently works with systems outside of the Temenos products and modules.

Regulation

Document and manage specific compliance and regulatory requirements.

Sophisticated Analysis

Analysis module delivers rich MI to client teams.

Testing & Certification

Client specific testing and certification programs.

What is TLC Engine

A digital transformation platform for Banks. TLC Engine is a digitalized software service that provides Temenos Standard Operating Procedures (SOP), along with official product training material.

TLC Engine is highly configurable, providing a location to record your unique, client specific Business Processes and SOP. Our Engine tool can intelligently link differing technologies, along with manual business processes to provide a complete solution able to train, test and certify our client’s teams regardless of location or size of implementation.

TLC Engine can be installed either on premise or within the cloud and is a definitive way for our clients to monitor, control and optimize their Operations, while reducing risk and increasing compliance. Additional benefits include better Customer service and increased employee engagement.

How TLC Engine Works

A person using a laptop with an "Installing" screen displayed at 25% progress. They hold a pen, suggesting a work setting, with a focused atmosphere.

Installation

TLC Engine can be installed either on premise or within the cloud and is a definitive way for our clients to monitor, control and optimize operations, while reducing risk and increasing compliance.

Three colleagues in a bright office discuss work at a computer. One woman points at the screen, while others attentively watch and listen.

Client Delivery: Pre-Project Go-Live

Configure client specific IP, and develop specific IP build, along with the set up of technical and end-user communities.

A person uses a laptop showing a software interface with tasks like "Open Deposit Account" and "New document sent for approval." They appear focused.

Licensing

Now you are ready to access TEMENOS Standard Operating Procedure and official training material right out the box, and record your unique, client specific Business Processes and SOP.

A woman in a white shirt, smiling, presents a document during a meeting. Two colleagues listen attentively around a table with laptops and coffee cups.

Consultancy

A client specific approach is adopted, including Training Needs Analysis, Learning pathways and delivery options, end-user acceptance and certification.

Two colleagues sit at a table, smiling and discussing work over coffee. A laptop is open in front of them, creating a collaborative atmosphere.

Client Delivery: Post Project Go Live

Includes Bespoke client exams, new client projects and new employee on-boarding.

Watch how TLC Engine Can Help You

Technical Knowledge

This video explains how you can get resources up to speed on the standard operating procedures for your chosen Temenos Products quickly and easily, through TLC Engine’s knowledge and certification tool in a single solution.

Finance

This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers.

L&D, HR and Change Management

This video explains how TLC Engine provides an interactive engaging learning platform that can increase engagement, lower attrition and function as a complete training repository for continued learning and on-boarding.

Operations (Back Office)

This short film explains how the TLC Engine understands the role each person plays in every process, generating responsibility, ownership and a higher level of engagement through its ability to fully document client specific E2E Processes.

Project Resource Upskilling

This video explains how TLC Engine is an onboarding solution that can rapidly up skill employees through documented competency levels and certification tools, helping critical transformation projects get off to a great start.

Risk & Compliance

This video explains how the TLC Engine’s complete end to end business process audit trail tool helps with Risk Management and Regulatory Compliance.

TLC Engine has allowed us to extend the utilization by enabling the video pin feature. Majority of the staff utilize this feature when they stumble upon any process work step. After upgrading our systems to TLC Engine, our bank employees roll-out internal queries in a more effective manner. Staff acknowledgement on policies and procedures is also an important benefit for us, which was enabled when we upgraded to TLC Engine.

Syed Hussain Khan
Head – Program Management Office, Al Masraf