More Engagements. Less Waiting. Faster Revenue
JRNI drives volume and velocity throughout the entire customer lifecycle. The JRNI Intelligent Customer Engagement Platform is comprised of a tightly integrated set of modules designed to automate enterprise use cases supporting Event Management, Appointment Scheduling, Virtual & Physical Queue Management and Advanced Reporting & Analytics. AI-Powered Automation improves engagement workflow by automating the booking process and matching customer needs to staff capabilities.
Overview
JRNI Appointments is an enterprise software solution that allows your company to schedule and manage one-to-one engagements that increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty, at scale.
JRNI AI-Powered Automation automates the booking process and match customers to staff.
JRNI Events is an event booking and management solution that facilitates one-to-many engagements, driving increased velocity-to-revenue. The solution expands your ability to engage more customers while maintaining consistent branding across the enterprise.
JRNI Queuing allows your company to manage queues and wait times to increase revenue and efficiency.
JRNI Analytics is an industry-leading analytics tool that helps measure the ROI of engagements. Built for any level of user, it’s easy-to-understand reports and visualizations will tell you the story behind the numbers. JRNI Analytics allows customers to measure and attribute value to each tactic and engagement throughout the entire customer engagement lifecycle.
Resources
The Total Economic Impact of JRNI
Customer Engagement Platform
ISV Assessments/Awards
ESG & Enterprise Readiness Assessment Scores for JRNI conducted by The Disruption House
| Category | Award | Date |
| Business Resiliency Accreditation | Leader | May 2023 |
| Sustainability Accreditation | Builder | May 2023 |
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