Temenos Generative AI (GenAI)

Revolutionize decision making in banking with the power of generative AI.

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Unlock business insights with generative AI-powered banking

With Temenos GenAI, you can engage with your data in natural language to generate unique insights and reports, significantly reducing the time it takes for you to access valuable data. This helps to streamline your decision making, improve productivity, and create more personalized and secure banking experiences.

Temenos GenAI solutions can be deployed as standalone (connecting with banks’ existing core systems), on premise, via public or private clouds, or as SaaS.

A flexible, adaptable, and easily deployable solution

The solution can be deployed in the cloud or on premise, offering regular updates to transaction narratives and classes, and a custom approach to incorporating new data. We work closely with banks to align the system with evolving economic and customer trends.

Improving the customer experience

Create personalized offerings based on customer profit profiles, boosting loyalty and satisfaction. Seamlessly integrated with Temenos Core and Analytics, it enables easy model retraining with new data and expert knowledge. You can proactively identify customer needs and provide tailored, meaningful support.

Quicker time-to-market

You can now interact with data using natural language, which minimizes the time and effort required to generate insights, reports and actions. This approach delivers unique insights in both simplified and detailed formats, accelerating decision making and streamlining reporting processes for improved business outcomes.

Optimized productivity and workflow efficiency

Enhances user workflows and journeys to significantly improve productivity in product creation and account management. By automating complex and time-consuming processes, you can optimize workflows, boost efficiency, and improve resource allocation, helping you streamline operations and achieve better operational performance.

Drive profitability and reduce operational costs

By analysing customers’ past behaviour, you can find new ways to increase their share of wallet, predicting the best products tailored to their needs. With streamlined processes, the solution is designed to offer the ability to reduce time spent on tasks, such as generating reports from data, by over 20%. This enables you to focus on optimizing operations, improving efficiency, and driving profitability while reducing overall operational costs.

Explore Temenos GenAI use cases

GenAI in core banking

In core banking operations, GenAI transforms workflows and queries, enabling you to boost productivity in product creation and account management. Communicate with your data in natural language to obtain targeted insights that are expressed in a simple yet detailed way.

GenAI in financial crime management

GenAI also helps you achieve best-in-class accuracy in compliance monitoring and fraud detection. It catalogs information, such as sanctions violations, to identify patterns of suspicious activity or red flags, which would typically take hours or days to perform manually. Alerts and cases can also be summarized and analyzed.

GenAI in transaction classification

The GenAI Transaction Classification model automatically classifies and labels customer transactions from free-text narrative, even across multiple languages. This industry-first solution provides you with personalized customer insights and recommendations, offers engaging and intuitive digital banking experiences, and enhances customer loyalty through relevant products and offers.

Key features of Temenos GenAI

Temenos GenAI offers a wide range of features, including an AI-centric ecosystem and pre-integration with existing Temenos data source systems.

Accessible

The easy-to-use interface is available on the Temenos Banking Cloud or can be delivered on-premise.

API driven

Pre-integrated with existing Temenos data source systems.

Wide ecosystem

AI-centric ecosystem to facilitate technology adoption and collaboration across teams and products.

Personalized customer experience

Reduced data access time for crafting personalized customer experiences and offerings.

Transparency

Adopt responsible AI practices by providing explainability, security, safe deployment, and banking-specific capabilities.

Safety

GenAI is transparent, explainable, and secure, ensuring compliance and permission-based access.