Sector: Corporate & Commercial Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

At a Glance

• Strengthens status as a top-five bank in Vietnam and one the most innovative players

• Enables frictionless, personalized user experiences across all channels

• Faster time to market for digital banking services with Temenos digital banking platform

 

Sacombank is one of Vietnam’s largest banks, with more than 15 million retail and business banking clients—half of whom are digital customers. The bank also operates 566 branches across Vietnam, as well as subsidiaries in Cambodia and Laos.

In Vietnam, more than half of the population is under 35 years old. Digital services are therefore a strategic priority for Sacombank, as it aims to capture a greater share of the lucrative millennial and Gen Z market segment. The country is also a hotspot for digital innovation with a thriving fintech and e-commerce industry, and boasts one of the fastest growing digital economies in Southeast Asia.

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank, explains: “Vietnam is leading the way in digital banking in Southeast Asia. We have a young population of digitally savvy consumers who expect to be able to do everything on the go from their preferred device. To stay competitive and attract more customers, we must deliver a truly frictionless omnichannel experience.”

Elevating the customer experience

Already recognized as a leader in digital banking in Vietnam by prestigious publications such as the International Business Magazine, Sacombank now aimed to take its services to the next level. “Innovation is at the heart of everything we do,” confirms Thach Nguyen Ngoc. “We’re always looking to implement new ideas, new products, and new processes to improve the customer experience.”

After a thorough evaluation of top-ranked solutions, Sacombank selected Temenos digital banking to unify the user experience across all of its digital delivery channels, including its eBanking web portal, mBanking, mSign, and Sacombank Pay mobile apps. Temenos digital banking platform enables a comprehensive 360-degree customer view, helping Sacombank to acquire, service, retain, and cross-sell to customers on multiple channels and devices.

“What initially attracted us to Temenos digital banking solution was the flexibility and adaptability of the platform. The system gives us pre-composable services—built on microservices and accessible via APIs—as well as localized capabilities incorporating best practices, which are exactly what we need to build and launch stronger digital experiences for the Vietnamese market.”

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank

Trusting in Temenos

Sacombank worked closely with Temenos to deploy Temenos digital banking. The platform’s open architecture supports integration with Sacombank’s existing systems, including its Temenos core banking system, and external third-party applications. By running Temenos end-to-end platform, Sacombank benefits from complete front-to-back banking capabilities.

Thach Nguyen Ngoc recalls: “Temenos helped us to get everything up and running very quickly; the experience of their implementation team really shone through. We have used Temenos core banking since 2004, and strongly believe that Temenos has the best reputation, capability, and technology on the market.”

Bringing better services to market faster

With Temenos digital platform, Sacombank can create frictionless, personalized customer experiences across all delivery channels—from web to mobile to branch—much more easily than before. The platform’s extensive repository of ready-to-go features means that Sacombank’s developers have everything they need to build new digital banking services at their fingertips.

Crucially, Temenos digital platform is helping Sacombank to ensure that the user experience is always easy, secure, and consistent—no matter how customers engage with its services. “With Temenos digital banking, we are better positioned to deliver the seamless omnichannel experience that younger generations expect,” says Thach Nguyen Ngoc.

“Temenos digital platform has significantly reduced the time and effort required to build and launch new digital banking products. This enables us to go market faster and roll out new features regularly, so we can respond rapidly to emerging customer needs and stay competitive.”

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank

Continuing to innovate

Looking ahead, Sacombank plans to introduce fully digital customer onboarding and origination, eliminating the need for customers to visit a branch when they sign up for the bank’s services. Sacombank also plans to further enhance the experience for existing customers through its digital channels. “We’re constantly looking for ways to improve and innovate, and make life simpler for our customers,” says Thach Nguyen Ngoc.

In addition, using Temenos digital platform will help Sacombank connect with e-commerce providers, social networks, and other online services to enhance its value proposition to customers—which will be vital as Vietnam continues to digitize its economy and moves towards a cashless payment ecosystem.

“It’s an exciting time for digital innovation in banking in Vietnam, and we are glad to have Temenos on side as a key strategic partner. Working together, we will streamline our digital experiences and offer something new to the market, helping us continue to win new business among the crucial under-35s market segment, and strengthening our status as a leading innovator and top-five bank in Vietnam.”

Thach Nguyen Ngoc, Director of Application Operations Center, Sacombank

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Region
  • Asia Pacific
Solutions
  • Core Banking
  • Digital Front Office
Sector
  • Business Banking
  • Corporate & Commercial Banking
  • Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

At a Glance

• Greenfield corporate bank established to support Saudi Arabia’s non-oil export sector.

• Temenos Core deployed, including Corporate Lending, as well as Trade Finance, and International Financial Reporting Standards (IFRS) modules.

• IFRS module implemented in 3 months.

• Plans underway to extend Temenos footprint with new modules, including Temenos Payments Hub and Temenos Data Hub.

 

Saudi EXIM Bank was established in 2020 with a clear vision – to support and accelerate the growth of non-oil Saudi businesses in international markets. Its creation is a key part of the Kingdom’s ‘Vision 2030’ strategy to diversify its economy, and reports to the National Development Fund. It provides export credit, trade finance, and lending solutions to Saudi enterprises seeking global expansion.

Start with the best

Entering into an already competitive market, Saudi EXIM knew that technology would be a key differentiator.

Our vision from the outset was to invest in high-quality technology and software systems as a driver of success. We based our needs on a 10-year view, so scalability and futureproofing was key.”

Ahmed Soliman, Financial Application Technical Advisor at Saudi EXIM

Commonality was also important. As a greenfield bank with no legacy, EXIM had the luxury of mandating a single core banking solution across its entire business. That meant a platform with a wide breadth of capabilities – transaction management, credit administration and approvals, asset management, customer data analysis and risk management being some of the key ones that the bank evaluated solutions against.

EXIM shortlisted Temenos Core because of its reputation in the market. From there, the platform stood out in a number of regards, recalls Ahmed. A user-friendly interface and navigation provided the bank with confidence that Temenos would be easily adopted by users. Integration with third-party software would allow for automation; a capability that has been applied to customer onboarding and credit risk. And expectations for constant innovations have already been realized. “In every new release there are valuable additions,” says Ahmed.

Flexibility and control

EXIM went live with Temenos Core in January 2023 initially deploying Corporate Lending and Trade Finance, supported by Temenos Islamic banking features. The in-built flexibility of the Temenos’ Corporate Lending capability has allowed the bank to create tailored products for different markets, most notably for compliance with Sharia law. With proven success, the bank now has an ongoing development roadmap of specially configured corporate lending products.

Conversely, EXIM is using Temenos’ Trade Finance in its out-of-the-box format. As Ahmed notes, the ready-to-use nature of the module meant that they could add it into the initial implementation scope, without adding complexity. The bank is using Trade Finance primarily to source letters of credit and guarantees.

The agility of Temenos’ solution was further tested when the bank’s finance team asked for support adapting to international accounting standards. Temenos provided an expert in this field, who worked with the bank to understand its specific needs. Within three months of that request, the bank had also activated the platform’s International Financial Reporting Standards (IFRS) module, a first for the region with the bank now enabled to configure solutions for specific markets.

It speaks to how the bank leverages the expertise and diligence of Temenos from within the platform.

Temenos stays on top of regulations around the world. This saves us a lot of time and resources, especially in reporting to the National Development Fund.”

Ahmed Soliman, Financial Application Technical Advisor at Saudi EXIM

Temenos Core also serves as the data hub for all analysis that the bank performs, from customer onboarding numbers to productivity measures. “We now have a single source of truth, without the need for any manual intervention, which has been one of the key objectives of the bank from the start.”

Accelerating transformation

Innovation has been the ultimate prize; the ability to launch new products into the market at rapid speed. This has been reflected in the numbers. Today, the bank has over 300 accounts, across more than 100 corporate customers.

Its customers are highly satisfied with the bank’s collaboration, which has supported their objectives from the beginning by enabling quick and efficient onboarding, providing timely transaction advice and notifications, and helping them better plan and manage their cashflows. This partnership has been instrumental in achieving their financial goals. What’s more, Ahmed’s team is receiving more and more requests from the bank’s different business units to adapt products and create new ones, evidence that everyone understands the capabilities they possess.

Alongside the technology, EXIM also values the personal side of its partnership with Temenos.

Temenos has great experts and account managers who help us to discover more capability and how to maximize the investments we have made and achieve our goals. They are always open to exploring new opportunities with us.”

Ahmed Soliman, Financial Application Technical Advisor at Saudi EXIM

Those conversations are now focussed on expanding how Temenos can help the bank through Temenos Payments Hub and Temenos Data Hub.

Ahmed emphasises this strategic advantage: “With Temenos Core, we’re not just running a bank – we’re enabling Saudi businesses to compete globally with world-class financial services. With Temenos, we have the technology to scale our impact and continue to be a catalyst of growth for years to come.”

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Region
  • Middle East & Africa
Solutions
  • Core Banking
  • Payments
Sector
  • Corporate & Commercial Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

One of MENA’s leading international banks, Bank ABC will replace its legacy core banking systems for its network of operations serving customers in twenty-five markets from fifteen countries worldwide with a single instance of the Temenos platform. Temenos and Systems will replace its core banking systems for its retail, corporate and wholesale businesses and furthermore power its subsidiary, ila Bank, the MENA region’s fast-growing digital mobile-only bank. Consolidating multiple back-end systems on the Temenos platform in the Cloud will enable Bank ABC to drive scalable efficiency, with a single dashboard and complete 360-degree customer view across business lines and geographies.

Today, marks a momentous milestone in our journey to build our bank of the future. Consolidating our banking systems on a single platform will give us a robust foundation to accelerate growth and create significant value for our stakeholders. Temenos offers an ideal Cloud-native solution with the breadth of banking functionality needed to support all spectrums of our wholesale and retail businesses. I am confident that this next-generation core banking system will drive further operational efficiencies for the Group, enabling us to become even more responsive and adaptive to our clients’ ever-evolving needs.”

Sael Al Waary, Acting Group CEO at Bank ABC

The first phase of the project is the implementation of Temenos retail core banking solution and origination on digital banking for ila Bank. Subsequently, Bank ABC will leverage Temenos’ cloud-native solutions and its open and API-first architecture for easy extensibility and open banking integration to enhance the experience and the services delivered to its customers. The project will see the gradual transformation of the Group-wide core banking infrastructure, enabling Bank ABC to benefit from Temenos’ broad set of banking functionality and lower operational cost across its retail and wholesale banking operations.

Achieving operational agility is crucial for the future success of Bank ABC. We are continuously exploring leading-edge technologies to enable our ambitious expansion and digital transformation aspirations. Temenos’ platform will enable us to efficiently scale our services. In addition, hosting our core banking system on the Cloud will significantly increase our levels of security and resilience. We look forward to working with Temenos and NdcTech teams during the implementation phase and reaping the benefits of this investment.”

Ismail Mokhtar, Group Chief Operating Officer at Bank ABC

We partnered successfully with

Systems LTD empowers banks and financial institutions wherever they are on their paths of transformation and partners with them to create lasting value. Systems does this to build Banks of the future.

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Region
  • Middle East & Africa
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  • Cloud & SaaS
  • Core Banking
Sector
  • Business Banking
  • Challenger Banks
  • Corporate & Commercial Banking
  • Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

At a Glance

• Supports 4.5 million customers and secures 33% of the Islamic banking market in Pakistan

• Rises to fourth largest Pakistani bank from 13th in 2009

• 30% faster product development enables innovation and boosts appeal to customers

• 20 times rise in deposits and 400% growth in branch network since 2009

• 90% more online transactions than over-the-counter transactions.

 

Meezan Bank has achieved a meteoric rise to become the largest Islamic bank in Pakistan. Initially established as an investment bank, Meezan Bank became the first Islamic commercial bank of Pakistan in 2002, with a comprehensive range of Shariah-compliant retail, business, treasury, trade finance, and corporate banking services.

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank explains: “We aim to be first choice for people seeking financial services without compromising on their faith. By bringing our offerings to more consumers, we hope to improve financial inclusion and create a more equitable society.”

In recent years, the Islamic banking market in Pakistan has become increasingly popular. Although Meezan Bank is the pioneer, there are now many other Islamic and conventional banks with Shariah-compliant offerings. So how has Meezan Bank managed to rise so quickly and maintain its status as the premier Islamic bank in Pakistan? One key factor has been the Bank’s longstanding focus on strengthening its technological infrastructure. Over the years, the Bank has held a longstanding partnership with Temenos.

Aiming for a streamlined and scalable approach

In the years following its launch, Meezan Bank saw consistent growth in customer volumes, deposits, and transactions. Gradually, though, as the Bank’s popularity grew over time so did its demands for an efficient technology strategy. At that time, each branch ran its own servers to record and process transactions. But as the bank expanded to more than 150 locations, there was a need for a more sustainable, less complex and costly solution.

Ali Imran Khan continues: “Our legacy core banking system was decentralized. Customer data was not stored centrally and we had to do extra efforts to enable the online transactions. We continued to add hardware when we opened a branch, which resulted in managing hundreds of servers, taking up valuable time and resources.”

Harnessing a centralized core system

To maintain its upwards growth trajectory, Meezan Bank looked to replace its legacy systems with a powerful, centralized core banking platform. After assessing potential solutions, the bank chose Temenos core banking, engaging Temenos business partner Systems Limited to plan and manage the implementation.

Temenos core banking offered high levels of scalability and the opportunity to implement international best practices. The solution also provided useful multi-book accounting functionality. Temenos works with many leading banks in Pakistan, and Systems Limited has extensive experience working on major transformation projects.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

During the deployment, Systems Limited helped to familiarize users at Meezan Bank with the tools in Temenos core banking, as Ali Imran Khan confirms: “It’s important to have knowledgeable partners for large-scale projects. Systems Limited and Temenos were excellent: they not only resolved any issues/challenges faced, but also helped us build our internal skillset.”

Enabling seamless fintech integrations

Today, Meezan Bank uses the full suite of modules within Temenos core banking to support its operations—from deposits and treasury services to Islamic trade finance. The bank is also exploring using the open API capabilities of the Temenos platform to integrate with third-party solutions.

The functionality of Temenos trade finance platform is very rich and Temenos is continuously enhancing it, adding integration with other systems, as well as partners. The automation features have significantly reduced processing times, allowing us to handle a higher volume of transactions with unparalleled efficiency.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

Ali Imran Khan adds: “Islamic fintechs are a growth market in Pakistan, especially in payments and financing. We have already connected our core platform with services from one startup, and we know that it will be quick and easy to onboard others. In time, we expect the Pakistani market to move towards Open Banking; Through continuous investment in digital infrastructure and innovation, we aim to pioneer the future of banking, making it more accessible, convenient, and customer-centric. Temenos core banking gives us the integration capabilities we will need to capitalize on the shift.”

Expanding the scope for innovation

Using Temenos core banking, the bank integrated the core platform with its digital and mobile channels to enable customers to access their accounts, check transactions, and make payments anytime, anywhere.

Innovation is integral to our success, and we invest heavily in research into combining leading-edge banking services with Shariah guidelines, Temenos fits right into this mix. With Temenos core banking, we have reduced time to market for new products by at least 30 percent compared to our legacy systems—which helps us to increase our appeal to consumers.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

Meezan Bank can now launch a product in 3 to 4 months’ time, previously, it was more than a year.

Reaching millions of customers

Replacing distributed legacy systems with a centralized core platform has made expanding the bank’s branch network much easier. Now, the bank simply onboards new locations to the platform, without adding local infrastructure. Meezan Bank had around 200 branches when Temenos was deployed; it now has more than 1000 across Pakistan.

Enhanced services and a wider branch network have contributed to a much larger customer base: Meezan Bank has more than 4.5 million customers and is now the most profitable Pakistani bank. Meezan Bank also continues to lead the Islamic banking market, with a 33 percent share—When Temenos was deployed, Meezan Bank had just reached the top 15 banks in Pakistan, with deposits of PKR 100 billion; today, it is ranked number four, with deposits of PKR 1.66 trillion. On the digital front, Meezan bank’s transaction volume are growing, with 90% more online transactions than over-the-counter transactions.

Ali Imran Khan continues: “Temenos core banking has been one of the important components in our phenomenal growth. The platform allows us to innovate and seamlessly manage much higher transaction volumes.”

Winning international recognition

Meezan Bank’s success has brought plaudits within Pakistan and beyond. The bank has been named as the ‘Best Bank’ – (2018 & 2020) and ‘Best Consumer Bank’ (2022) at the most prestigious Pakistan Banking Awards by IBP Pakistan, as well as being heralded by prestigious international publications such as Global Finance, Asiamoney and The Banker.

“Temenos is one of our most valuable partners: they are committed to our success, offer an excellent product roadmap and a first-class solution. In our 14 years of operations with Temenos, we were able to roll out numerous initiatives where we had some challenges but with help from Temenos team we were able to resolve these challenges in a timely manner. We look forward to the next stage of the collaboration as we continue to expand our products and services and build a fairer and more prosperous Pakistan.”

Ali Imran Khan, Deputy Chief Information Officer at Meezan Bank

We partnered successfully with

Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients.

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Region
  • Middle East & Africa
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  • Core Banking
Sector
  • Business Banking
  • Corporate & Commercial Banking
  • Islamic Banking
  • Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

At a Glance

• Sets new standards for innovation as one of the first digital-only banks in Ecuador

• Plans to bring new banking services to one million existing cardholders and business clients

• Running on the Amazon Web Services public cloud provides exceptional levels of availability

• Data analytics supports development of differentiated, hyper-personalized services

 

Since 1968, Diners Club Ecuador has been among the premier financial service providers in South America. Part of Grupo Pichincha—one of the largest finance groups in the region—Diners Club Ecuador was the first issuer of credit cards in the country, and has since extended its services to include payments, insurance, investments and much more. The organization now serves around one million cardholders and merchants.

Mónica Carrión, Vice President of Services Center Club Ecuador, explains: “We lead the Ecuadorian credit card market through continuous innovation and improvement. We are always focused on building lasting relationships with our clients and merchant clients, helping them at every stage of their lives.”

Tackling a fresh challenge

In recent years, a regulatory change has created a valuable opportunity for Diners Club Ecuador. The new rules allow the organization to operate as a full-service bank, rather than solely as a credit card issuer and merchant acquirer. To take advantage of the new financial landscape, Diners Club Ecuador planned to launch user-friendly banking products, including deposits, loans, and mortgages.

We wanted to embrace a digital-first model, giving clients the flexibility to access our services online at the click of a button on a 24/7 basis. This would also make us one of the first digital-only banks in Ecuador. To broaden our appeal to new clients, we aimed to tailor our banking services to address the needs of different market segments.”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

Making the transition into banking would require a new technology strategy. The key requirement was a powerful, scalable core banking platform to manage transactions, ensure compliance, and support always-on digital services. Alongside this, Diners Club Ecuador looked to enhance its data analytics capabilities to enable the development of smarter, more targeted products and services.

“Exceptional performance and availability were absolute musts for our new core solution, as just one second of downtime could have huge costs and significantly damage the client experience,” adds Mónica Carrión. “We wanted to extend our use of predictive models and AI beyond credit scoring and risk management to understand client behaviors in more depth.”

Harnessing proven solutions from the market leader

After compiling a shortlist of providers that could deliver core banking and sophisticated analytics solutions in South America, Diners Club Ecuador decided to deploy Temenos core banking and Temenos Analytics running on the Amazon Web Services (AWS) public cloud.

We noted that third parties including Gartner and Forrester ranked Temenos as the world-leader for core banking platforms. Plus, we received excellent references from other banks using Temenos solutions, which gave us confidence. Temenos could offer real thought leadership in the banking sector, too, which would be helpful as we had previously concentrated solely on the credit card market.”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

She continues: “Another point in favor of Temenos was their investment in research and development; we knew we were getting the best and latest banking functionality. The cloud model is part of our long-term innovation strategy, allowing us to optimize cost efficiency and outsource infrastructure management.”

Implementing high-performance cloud-native tools

Diners Club Ecuador worked with Temenos to implement and configure the core banking and analytics solutions running on the AWS cloud. During the COVID-19 pandemic, the organizations employed a remote working model to maintain momentum on the project.

Mónica Carrión adds: “The deployment was a steep learning curve, but Temenos offered support at every stage.”

The Users across the IT, product design, innovation, and marketing departments at Diners Club Ecuador now harness the Temenos solutions to develop digital banking services, monitor and analyze online client interactions, and process transactions. Easy to scale, the cloud-native Temenos on AWS solutions have been purpose-built to provide high levels of performance, resilience, and security.

Our teams were very quick to get to grips with the capabilities within the Temenos solutions. We find the robustness and availability of the platform and the flexibility of the development tools very useful, which allows us to set parameters for new products and services”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

Bringing digital banking to Ecuador

Working with Temenos, Diners Club Ecuador is adding banking products to its existing credit card portfolio. Already, existing clients are opening bank accounts, with more services planned for the coming months. The simple, secure 100% digital banking offerings will enable users to access accounts, and check and manage transactions while on the move, 24/7.

Among the services currently under development are interest-bearing deposits accounts, advance billing services for businesses, and mortgage loans. The organization has also created bespoke lending products for merchants that enable users to sign up online with just a few clicks; within a few months, Diners Club Ecuador has already granted loans worth tens of millions of US dollars.

Mónica Carrión explains: “With Temenos, we have enhanced our value proposition, bringing user-friendly digital banking to the market. In the coming months, we aim to cross-sell banking services to one million existing clients, as well as winning new business”.

Using Temenos Analytics, Diners Club Ecuador is uncovering insights into client preferences, as Mónica Carrión confirms: “With Temenos Analytics, we can analyze clients’ purchasing habits and create more compelling and hyper-personalized banking services. This will help to inspire long-term loyalty.”

Building a more successful future

Diners Club Ecuador is also keeping a close eye on Open Banking regulations in Europe, with the possibility that the rules could soon be extended to Ecuador. If this happens, the API capabilities of the Temenos platform will place Diners Club Ecuador in an excellent position, enabling seamless third-party integrations.

Temenos are a world-class partner. Building on our long and successful history, we see an even brighter future, with Temenos playing a key role in our evolution. We are setting the standard for finance innovation in Ecuador and within the Diners Club International franchise network globally.”

Mónica Carrión, Vice President of Services Center at Diners Club Ecuador

We partnered successfully with
Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow.

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Region
  • Latin America
Solutions
  • Cloud & SaaS
  • Core Banking
  • Payments
Sector
  • Business Banking
  • Challenger Banks
  • Corporate & Commercial Banking
  • Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

Baiduri Bank is one of the largest providers of financial products and services in Brunei, and serves diverse customer segments ranging from retail, MSMEs to corporate and institutional clients. The Bank offers a comprehensive suite of digital solutions including an award-winning mobile banking app and dedicated business digital banking service. The bank will adopt Temenos banking services for core banking, data analytics and financial crime mitigation (FCM) to support its retail and corporate banking, finance and wealth management operations. With this move, Baiduri Bank will be the first bank in Brunei to operate its core banking platform in the cloud under the SaaS model.

Since 2020, we have embarked on a digital transformation journey with the aim of leveraging technology to elevate operational efficiency, analytical capabilities and ultimately, customer experience. Our core banking project, a strategic investment will be the next, and most significant milestone in this journey.”

Ti Eng Hui, Chief Executive Officer at Baiduri Bank

Replacing legacy systems with Temenos modern SaaS on Microsoft Azure will enable Baiduri Bank to offer superior customer propositions with personalized offerings at a fraction of the time and cost. The move to Temenos Banking Cloud will commence in 2023, led by Temenos implementation partner Tech Mahindra. Temenos Banking Cloud allows Baiduri Bank to progressively renovate its IT landscape using a composable banking approach to deploy new services faster, more cost-effectively, and at scale.

To succeed in the fast-evolving digital landscape, we need flexible, scalable solutions that are both responsive and efficient. Temenos Banking Cloud opens up new opportunities for Baiduri Bank by providing instant access to world-class banking capabilities and the flexibility to consume what we need as we need it. Moving to SaaS for core banking is a first for a Brunei bank and a major step forward for Baiduri Bank. We engaged IDC to undertake a thorough market evaluation and Temenos was selected for its composable architecture and breadth of banking services to meet our current and future needs.”

Ti Eng Hui, Chief Executive Officer at Baiduri Bank

We partnered successfully with


Microsoft

Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success.


Tech Mahindra

Tech Mahindra, a global certified partner of Temenos, delivers complex core banking integration projects on multi-variant delivery models to the BFS industry.

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  • Core Banking
  • Financial Crime Mitigation
Sector
  • Business Banking
  • Corporate & Commercial Banking
  • Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

Established in 1975 as a public shareholding company, Invest Bank offers a wide range of financial products and services for corporate as well as retail banking. Invest Bank intends to leverage Temenos’ event-driven open-API architecture and extensibility framework to go beyond banking and create a lifestyle services platform. The premier commercial bank in UAE, has selected Temenos to take its digital and core banking to the cloud in partnership with Systems.

Invest Bank will adopt an end-to-end retail and wholesale banking solution on the Temenos Banking Cloud, becoming one of the first in the UAE to adopt a full SaaS model for its digital and core banking platform. The front-to-back capabilities of digital banking and core banking delivered as SaaS on Temenos’ open platform for composable banking will enable Invest Bank to modernize legacy platforms, bring new products and services to market faster, as well as deliver more innovative customer experiences. Planned enhancements include instant onboarding and origination with automated approvals based on AI-based rules. The bank will also use the Temenos platform to improve operational efficiency with increased automation and digitized workflows.

We are proud of this partnership with Temenos and NdcTech to transform our digital and core banking. We strive to be a pioneer when it comes to customer experience and digital services and with Temenos, the future is today. The bank’s core and digital banking services will be working seamlessly together on a single platform. This will help us to foster innovation, automate workflows, as well as deliver digital experiences to meet our customers’ evolving needs faster and at a lower cost.”

Ahmad Mohamed Abu Eideh, CEO at Invest Bank

We partnered successfully with

Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. 

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  • Business Banking
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  • Retail Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

Allied Irish Banks (AIB) is the Ireland’s largest bank and is critical to the growth of the country. The bank offers retail, business and corporate banking and aims to deliver a more resilient platform to provide much richer lending capabilities in a more digital fashion to its customers. This is why AIB defined a core strategy to tackle its core modernization. The bank decided to replace its complex, slow, and costly legacy core banking applications with Temenos core banking platform. The goal of the program is to consolidate multiple legacy core banking systems onto one market-leading platform surrounded by an API-driven architecture.

Pat O’Sullivan, CIO Business Platforms explains: “With Temenos, Allied Irish Banks is working to streamline business credit onto a single platform to deliver a modern, flexible solution that will provide business credit capabilities to all AIB’s customers. With Temenos, we are consolidating disparate systems, and removing complex, manual processes, which in turn reduces cost, and it enables us to rapidly respond to our customer demands and enhance our service. This is one of the most fundamentally important and strategic programs underway at AIB and is at the center of our ambition to transform the bank.”

“Referenceability was key for us. We wanted a product that was proven in a similar size bank in Ireland using the capabilities that we were going to use and we got that from talking to some of Temenos customers. Secondly, we understood from these customers that Temenos really works with you to overcome issues to hit their dates, and in a large program that’s really important that you can be dependent on your vendor.”

Spokesperson at the bank

AIB chose Temenos because of the referenceability of its core banking in the marketplace, the functionality, and the very rich and very flexible product capability that would work to bridge any gaps. The first phase of the 4 years modernization project is related to the business and corporate accounting. AIB went live with Release One for Bilateral Loans 11 months after signing. AIB current focus is on SME lending and delivering a very rich end-to-end digital product for their customer. In 2024 and 2025, AIB will be more involved in corporate syndication to deliver rich financial capabilities to its customers with the support of Temenos.

“For us culture, and basically making sure a program’s purpose resonates with all the people involved, I would call out as really critically refreshing in our experience with Temenos. The culture of the team that Temenos has, working with us, is impressive.”

Pat O’Sullivan, CIO Business Platforms at Allied Irish Banks

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Region
  • Europe
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  • Core Banking
Sector
  • Business Banking
  • Corporate & Commercial Banking

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

At a Glance

• Facilitates the creation and launch of the first fully digital bank in Trinidad & Tobago

• Enables the management of three separate banking entities on a single instance of Temenos Core Banking

• Simplifies the development of new services for different markets with a flexible, modular architecture

• Elastic scalability and exceptional cloud performance will help to support rapid customer growth

 

For more than 40 years, ANSA Merchant Bank has played an important role in the economic development of the Caribbean. Headquartered in Trinidad and Tobago, the bank provides financing, investment, and wealth management solutions to individuals, businesses and government bodies, locally and regionally.

Since its establishment, ANSA Merchant Bank has focused almost exclusively on commercial loans and project finance. But now, it’s making moves into retail banking, with the acquisition of Bank of Baroda, rebranded as ANSA Bank in early 2021. ANSA Bank will be a new type of bank in Trinidad and Tobago, focused on offering customer-centric digital services rather than serving clients via traditional bricks-and-mortar branches.

A spokesperson at the bank explains: “We set a high bar for ourselves with ANSA Bank, as we are looking to create the very first fully integrated digital bank in Trinidad and Tobago. Our vision is to widen the services available to individuals and businesses in the local market. We want to offer something that will improve the lifestyles of our customers and help them reach their financial dreams.”

Modernizing the core environment

To achieve its growth plans in the retail and business banking spaces, ANSA Merchant Bank needs a technology foundation that is agile, flexible, and scalable. Traditionally, the bank relied on a homegrown core system to support its client services, but this was increasingly difficult and costly to operate. Managing the system, for example, soaked up many hours and relied on the availability of experienced in-house teams.

To reduce risk and complexity, ANSA Merchant Bank planned to modernize the core environment, moving away from the homegrown system and onto a proven, best-of-breed platform with full vendor support. By adopting a more modern, streamlined core solution, the bank aimed to improve internal efficiency and support the delivery of more differentiated services across all entities and business lines.

We realized that moving to a cloud-based core banking solution would offer multiple advantages. First, it would mean a lower cost of ownership. More than this, a cloud platform would mean that we relied less on internal resources to manage and maintain infrastructure and applications. In addition, we felt the scalability of cloud would facilitate expansion into new markets and faster launch of new products.”

Spokesperson at the bank

Finding the right solution

After assessing potential vendors, ANSA Merchant Bank selected Temenos as its new core banking platform. The Temenos solution would allow the bank to access a rich ecosystem of functionality to support the development and delivery of retail and business banking, and wealth management services. ANSA Merchant Bank decided to run Temenos core banking on the Temenos banking cloud.

a spokesperson at the bank explains: “We knew that Temenos was a market leader for core banking solutions, with real expertise. When we engaged Temenos, we were immediately impressed with their communications and commitment to our success. And their robust, scalable solution was also just what we needed. The focus Temenos has on building new capabilities for its clients was another major plus-point.”

Setting up fast in the cloud

Working closely with expert service delivery teams from Temenos, ANSA Merchant Bank successfully implemented Temenos core banking running on the Temenos banking cloud on Microsoft Azure. By opting to deploy the core banking platform using the software-as-as-service (SaaS) model, the bank was able to speed the implementation process and enable fast access to key banking services for its users.

Temenos ensured that we achieved a smooth transition to the cloud. We knew that setting up some of our workloads, such as close of business processes, would be tricky to configure. Temenos provided the expert resources to tackle the challenges and ensure that we were operational very quickly.”

Spokesperson at the bank

ANSA Merchant Bank enjoys a very successful working relationship with Temenos, as spokesperson at the bank confirms: “We are building a really strong partnership with Temenos. We enjoy great communications, especially with their cloud team, who we speak with three times every week. Whenever we have questions about functionality or need support, Temenos are always quick to respond with a resolution.”

Bringing a new digital model to market

Today, ANSA Merchant Bank uses Temenos core banking running on the Temenos banking cloud as the agile, modern core platform behind its retail banking, investment and wealth management services. Thanks to the multi-company architecture of Temenos, the bank can run all of its entities on a single instance of the core platform—helping to minimize costs and complexity, and improving operational efficiency.

A spokesperson at the bank continues: “We have well-established merchant banking operations in Trinidad and Tobago and Barbados, as well as our new retail banking arm. Within Temenos core banking, we have set up a separate, tailored environment dedicated to each of our operations, with all the tools we need for supporting clients and product development. With Temenos, it is easy for us to roll out services tailored to our target markets.”

The flexibility of Temenos core banking proved a crucial component in the successful acquisition and development of digital-first ANSA Bank, as spokesperson at the bank adds: “Following the acquisition of Baroda Bank, we migrated their core environment onto Temenos, avoiding the cost and hassle of purchasing a new system. Once this process was complete, we could start to build innovative digital banking services.”

Supporting long-term growth

With Temenos core banking running on the Temenos banking cloud, ANSA Merchant Bank has a powerful combination of elastic scalability, agility, and leading-edge product development functionality. The Temenos solutions provide a strong foundation for the bank to drive innovation in its range of products and services, and to achieve long-term growth in its customer base in Trinidad and Tobago, Barbados, and beyond.

We’ve been so impressed with the scalability and flexibility of Temenos core banking and the Temenos banking cloud. We can quickly and easily add new modules and leverage different services to ensure we deliver value to our customers and continue to improve our satisfaction scores.”

Spokesperson at the bank

Reaping the benefits of the cloud

In addition, adopting the Temenos banking cloud has enabled ANSA Merchant Bank to reduce costs and operational risk. The bank no longer has to maintain physical infrastructure, or worry about running critical management processes such as backups and upgrades. Furthermore, the enhanced security of the Temenos SaaS model keeps the bank well-protected against the threat of cyberattacks.

A spokesperson at the bank continues: “The Temenos banking cloud has been very stable, and the performance has been phenomenal—even as our database has grown at a rapid rate. We have enjoyed exceptional uptime rates, and have the option to add extra processor capacity whenever required. Throughout ANSA Merchant Bank, there is real confidence in the robustness of Temenos core banking and the Temenos banking cloud.”

Working with Temenos puts us in a great position to take advantage of new opportunities, whether it’s in digital banking, wealth management, or project finance for local businesses. We believe that our partnership with Temenos will be a key enabler of our future expansion, bringing innovative financial services to the people of the Caribbean. With Temenos, we can turn our ambitions into reality.”

Spokesperson at the bank

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Region
  • Latin America
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  • Cloud & SaaS
  • Core Banking
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  • Business Banking
  • Challenger Banks
  • Corporate & Commercial Banking
  • Retail Banking
  • Wealth Management

Sacombank

Attracting a new generation of customers with seamless omnichannel experiences

Ho Chi Minh City, Vietnam

Sacombank – Success Story

At a Glance

• 50% decrease in Turnaround Time (TAT) in just a couple of weeks to allow shorter time-to-market for innovative banking services

• Became one of the fastest growing retail banks in Egypt

• Nurturing the next generation of Egyptian banking talent with Temenos Academy

 

Société Arabe Internationale de Banque (saib) is among the fastest growing banks in Egypt. Headquartered in Cairo, saib provides retail and Islamic banking products that help individuals to achieve their financial goals, and corporate and business banking services to support companies embarking on industrial, agricultural, real estate, foreign trade, and commercial ventures. With 37 branches, the bank manages total assets of USD 4.5 billion.

Moustafa Marzouk, Chief Information Officer at saib explains: “We pursue an ambitious growth strategy and aim to cement our status as one of the leading financial service providers in the country. For example, we are currently constructing seven new branches and increasing our network of ATMs to expand our coverage within Egypt. We want to continue to reach more customers and grow our share of our domestic market.”

Addressing new challenges and opportunities

In recent years, the Central Bank of Egypt has encouraged the development of state-of-the-art digital banking infrastructure to satisfy growing consumer demand for more flexible and user-friendly financial services. This shift has created valuable opportunities for banks like saib. However, to avoid falling behind nimble competitors, saib must move fast to offer best-in-class digital banking services.

Moustafa Marzouk continues: “Many Egyptian banks are investing heavily in building their suite of digital banking services, and that makes for a very competitive market. Speed and innovation are essential for us to stand apart from other banks: we need to go to market quickly to gain first-mover advantage, and offer cutting-edge products that meet the requirements of different market segments.”

There is also a growing fintech sector within Egypt, presenting another golden opportunity for saib. Moustafa Marzouk adds: “We are seeing more fintechs emerging here, with new ways of delivering financial services to consumers. To capitalize on this trend, we need to forge partnerships with fintechs to harness their ideas, and to enhance our offerings by integrating their solutions with our banking environment.”

Another challenge centers on the availability of financial talent within Egypt. To push forward with the digital transformation agenda, banks like saib need the right knowledge and experience among their ranks—but traditionally there has been a limited numbers of young professionals skilled in digital banking. To remedy this, saib aimed to implement processes to nurture and develop a new generation of finance leaders.

Working with a best-of-breed core banking platform

To support its growth journey, saib has forged a long-term partnership with Temenos. The bank was the first in Egypt to implement Temenos as its core banking solution back in 2001, and in the 20 years since it has continued to upgrade the platform to ensure access to the latest functionality and capabilities. As a mark of the success of the collaboration, saib recently renewed its license agreements with Temenos.

“When we looked for a new core platform, Temenos stood out as the most feature-rich and scalable option available. Just as important, we were impressed with Temenos as a company: they offered deep knowledge of the Egyptian financial sector, combined with extensive global experience helping leading banks to succeed. Deciding to continue the partnership has been an easy choice, as their vision and roadmap for modern digital banking solutions aligns perfectly with our own objectives.”

Moustafa Marzouk, Chief Information Officer at saib

saib makes extensive use of Temenos core banking across its retail, corporate, and business banking operations. The solution supports high-speed transaction processing, account servicing, product development work, and much more. Significantly, the latest versions of the Temenos platform provide open API capabilities, which will enable the bank to integrate seamlessly with fintech solutions.

In particular, saib harnesses the Arrangement Architecture module within Temenos core banking to create customized banking services for each market segment, as Moustafa Marzouk confirms: “The Arrangement Architecture gives us lots of freedom to develop a different service proposition for each demographic—from small businesses in need of capital to consumers looking for credit cards with unique rewards.”

He continues: “Temenos core banking offers exceptional flexibility and ease of use. Our developers and business users can create new products and services without support from our IT teams, which is a major advantage. Our users have become keen advocates for the Temenos platform.”

Increasing customer base and market share

With Temenos core banking, Saib has gained the speed and agility it needs to achieve lasting success in the Egyptian market. Intuitive development tools in the platform enable the bank to cut time-to-market for new products and services. It takes now just a couple of weeks, which means a 50% decrease in Turnaround Time (TAT). Recently, saib has launched many innovative offerings—including award-winning credit cards, mobile wallets, and a first-of-a-kind electronic payment wristband—that are helping it to differentiate itself from other banks and to support the national drive towards a modern banking ecosystem.

“Consumers expect more than ever from their banks, but with Temenos we can adapt quickly and make sure we bring smarter, more tailored services to market. This helps to position saib as one of the most forward-thinking and fastest growing banks in Egypt, and will ensure that we attract more and more customers”

Moustafa Marzouk, Chief Information Officer at saib

Indeed, from 2019 saib saw an incredible increase of retail customers and product sales, compared to 2018 when the bank had nearly no retail banking portfolio. Auto loan was one of saib’s top selling retail product in 2020.

Training the next generation of banking leaders

The partnership between saib and Temenos extends beyond technology into financial talent identification and development. Together, the bank and Temenos have created a scheme that enables university graduates in Egypt to complete in-depth training courses that increase their knowledge of the ongoing digital transformation of the banking sector, and the role of new solutions.

“Working with the Temenos Academy, we have created a phased learning program that helps graduates to understand the issues facing Egyptian banks today, and the right strategies for the future,” adds Moustafa Marzouk. “We are closing the talent gap and training the next generation of finance professionals, who will have the skills and expertise needed to lead our bank and ensure success in the years ahead.”

Becoming a more agile and competitive institution

The partnership between saib and Temenos continues to go from strength to strength. Currently, the bank is working with Temenos on another upgrade of the core platform, which will provide additional tools and capabilities for developing digital banking services. And in the medium- and long-term, saib also intends to work with Temenos to plan and build new electronic payments solutions.

“We have great trust and confidence in Temenos as a partner. Over 20 years, they have always delivered for us, whether it has been their vision and expertise or their world-class banking technologies. With the support of Temenos, we have become a more agile, competitive, and innovative financial institution, and we are leading the way in the digital transformation of the Egyptian banking sector.”

Moustafa Marzouk, Chief Information Officer at saib

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Region
  • Middle East & Africa
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  • Business Banking
  • Corporate & Commercial Banking
  • Islamic Banking
  • Retail Banking
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