2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

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To remain competitive, banks globally have responded, some taking leadership positions, whilst others are being dragged into digital sales very slowly.

This 2019 version of our annual report tells a story of maturity in one segment and an overall market still open with gaps and opportunities to differentiate from the pack.

In this study you will access:

  • State of digital sales in banking
  • Digital sales-readiness matrix

The findings in this report are based on an assessment of the digital readiness of 70 banks in North America, Europe, and Australia. The findings were then compiled into this report, the 4th annual survey of its kind.

Download the white paper today to find out more:


2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

Temenos has worked In the banking industry for 30 years, and during that time we’ve been able to identify a number of best practices that can improve your onboarding experience. In this white paper, we explore:

  • Customer and member acquisition best practices
  • Proven tactics that will increase completion rates
  • The impact these tips can have on your onboarding journey

Before you start redesigning your experience, crafting wireframes, or checking out what your competitors are doing, start with these best practices to improve the growth and profitability of your financial institution.

Download the white paper today to find out more:

2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

Digital means instant, transparent and seamless and increasingly, Islamic banking customers expect their bank experience to also offer this approach. Banking should be no different from interacting with those services that support our digital lives such as Amazon, UAE ride-sharing service Careem, and Google, etc. Fail to offer an intuitive, similar banking experience and you fail to meet the expectations of the new tech-savvy Generation Z audience that are soon to be your dominant target customers. Digital Islamic banking isn’t the future, it’s the now, but there are risks.

Cybercriminals love digital, in fact, smartphone platforms are the second most targeted platform by hackers after Windows. The GCC, in particular, is being hit hard. PwC’s 2018 survey Pulling fraud out of the shadows: A spotlight on the Middle East, highlights that fraud and economic crime has increased 12% in just two years. And digital banking is taking a major hit; according to 2017’s Norton Cyber Security Insights Report, 29% of UAE respondents had payment information stolen from their phones last year.

2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

Open Banking is revolutionizing the financial technology landscape worldwide. How should your acquisition and onboarding initiatives capitalize on the changing landscape of permissions and opportunities driven by Open Banking?

The Open Data Institute researched and produced this report to help financial services executives better understand the opportunities Open APIs provide for enhanced customer journeys – such as faster onboarding, improved KYC, and upgraded anti-money laundering (AML) efforts.

This white paper also details the risks including customer loss; a part of the continuous customer journey cycle all participants experience and one they may experience more frequently with Open Banking making the playing field more transparent.

Read this white paper to consider what both these opportunities and the risks could mean to your financial institution.

Download the white paper today to find out more:


2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

The payment industry is undergoing huge change, driving a considerable acceleration in IT investment. Factors such as real-time payments and Open Banking mean that payment systems replacement is now a priority for many banks.

However, it’s not always straight-forward for banks to capture or visualize all the benefits that can be realized from embarking on a payment transformation initiative. To support banks in building a holistic business case, we recently developed an ROI model for payments transformation. This tool and its accompanying framework (i.e. benefit dimensions and value levers) can help banks to get a clear view of their expected ROI, NPV, and payback period from payment transformation in alignment with their chosen business strategy.

To validate the framework underpinning our ROI model, Ovum undertook a series of interviews with payment leaders at banks to understand how they view their payment operations today, their current and future transformation plans, and how they develop business cases for different approaches.

Download the white paper today to find out more:


2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

Temenos (formerly Avoka) commissioned Forrester Consulting to evaluate the results bank development teams achieve using different paths to create customer-facing applications. The results are discussed in this white paper – download to learn the research results, the banking development platform strategies, and the choices banks need to make.

Download the white paper today to find out more:


2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

Attack is the best form of defense, so says the age-old adage. As cliché as this sound, banks, insurers, brokerage and advisory firms – traditionally known as the financial services industry (FSI) – must do this or risk being left out of the new banking value chain. Why?

Simply put, the days in which the FSI exclusively owns and processes customers’ data is waning. It is giving way to the age of Open Banking – a new era where the FSI must avail customer data to non-bank, third party financial providers (TPPs), also known as financial technology (FinTech) providers.

While it isn’t curtain call for the FSI yet, this paper argues that it must act now to embrace Open Banking. How? By forging strategic partnerships with reputable FinTech firms via the use of open application programming interfaces (APIs). Open APIs will make it possible to securely leverage new innovations from FinTech firms and yet allow banks to keep their prized possession – that of the relationship with their customers.

By reading this white paper you will learn:

  • How advanced markets in the UK and Europe are leading the way with the introduction of the Revised Payment Services Directive (PSD2) legislation to spur banks to share information with TPPs. While there isn’t similar legislation yet in Asia Pacific, the trend is unstoppable as market forces will ensure that Open Banking will fully blossom in Asia in the next 18 to 24 months.
  • While Open Banking may be perceived as nascent and fragmented in APAC, especially Southeast Asia (ASEAN), the pace at which it is being explored by the FSI in both regions is advancing very quickly. Banks, in particular, must act by embracing open API frameworks to prepare for this wave or risk being disintermediated.
  • Collaboration with FinTech firms is the order of the day. Reputable FinTech firms have the creativity, agility, technical expertise, community-driven pulse of today’s young and savvy consumers, and can provide new, tech-based solutions to put the customers at the center of banking. The FSI has the resources, broad customer base, and regulatory expertise to advance Open Banking. Together more can be achieved.

Download the white paper today to find out more:


2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

Every small and medium-sized enterprise (SME) business needs a business banking partner. SMEs want to experience a straightforward process that is quick and convenient for them, allowing them to focus more of their time and energy on what matters most for their business.

Nowadays digital channels are increasingly being used alongside the traditional approaches. Therefore, it’s important from a bank’s perspective that they are investing in modern, digital platforms that enable them to give their SME customers exactly what they want and need in order to win their business.

This must-read research by Vanson Bourne shows that having digital onboarding options is a key factor in SME customers’ loyalty towards a bank.

Download the white paper today to find out more:


2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

Download report

How artificial intelligence is creating a personalized investing experience

Now that artificial intelligence (AI) technologies are weaving their way into the traditional world of wealth management, a balancing act is emerging that will define the future of the industry: the blending of man and machine in advisors that produces better service and results for increasingly tech-savvy high-net-worth individuals (HNWI) and emerging affluent clients.

To grasp the significance of the digital transformation taking place, one has to dig deep into the minds of the advisors and their clients to discover their views on AI. In this sense, the true state of wealth management today and its future is hidden in plain sight, waiting to be uncovered with questions.

Just what role is AI playing for wealth managers today — and how do advisors and their clients view the introduction of these powerful technologies?

How do they see AI changing wealth management and financial services in the years ahead?

To better understand how AI is playing out on the ground and where technology is leading, Forbes Insights and Temenos surveyed 310 wealth managers and high-net-worth individual investors in March 2018. The survey canvassed 219 high-level executives — a quarter of whom were in the C-Suite, 37% of whom were heads of asset management and 16% of whom were heads of business — at investment banks (71%) and at private banks (29%) as well as 91 high-net-worth individuals (75% had a net worth between £1 million and £9 million). Respondents were drawn across all geographies with more than three-quarters of executives from Asia Pacific, Europe and the Americas.

AI and the Modern Wealth Manager outlines the key findings from the research, with commentary from executives at leading investment and private banks.

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