Resource Type: Video
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Highly configurable, it also supplies you with a location to record your unique, client specific Business Processes and SOP.
Our Engine can intelligently link differing technologies and manual business processes, providing a complete solution to train, test and certify our clients teams regardless of location or size of implementation.
Transcription
When you choose industry leading Temenos software and begin a software transformation project it’s right to focus on technical and architecture requirements but key to a project success is your staff’s engagement, knowledge and ability to utilize your new system to its full potential. So we’ve developed TLC engine.
It’s a complete digital change management platform. One solution provides everything you need to support and train your most important asset – your people.
You get immediate access to the latest standard Temenos business processes and product training collateral for each of your tomorrow’s modules, but TLC engine isn’t just a fully featured training tool, its personalized support.
Our experienced change management team will work with you to shape a knowledge management strategy to suit your unique business. From project inception to transformation of business as usual. TLC Engine isn’t just for our award-winning products, it can also include other systems.
One solution trains everyone on every piece of software in each business process. It can even include manual steps.
This flexibility makes TLC engine the right choice for any transformation project of any size or level of complexity. Beyond your successful transformation project.
TLC engine can be used to quickly update or create new business processes. Ensuring your teams stay up to date with changing banking regulations and it remains a fully documented, up-to-date training repository.
An essential tool or on boarding new staff and an enduring asset for your bank. A software transformation project success depends on your team’s ability to use the software and TLC engine looks after your team.
Talk to your Temenos account manager today or find out more at www.Temenos.com.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Transcription
It’s been really informative.
I feel like there’s been a big mix of different products.
It was a really great day, a lot of interesting start-ups, different sectors of FinTech.
Historically banks I think have looked at identity as a series of tactical problems.
Banks are issuing cards and you know cards are part of the problem in terms of fact we lose them, they get stolen. So different ways of solving problems using analytics, using data.
I want to take you on a little journey through the evolution of digital banking.
We help financial institutions of all times. One of the things that we’ve seen is the response of banks to FinTech. What we try to present is the ability to open a compliant, certified account in under 10 minutes.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
This panel session answer all the questions you have around emerging technology and the challenges that it presents. This group of imminent experts from Metaco, Inpher, Ovum, BCS Consulting and Temenos covers a range of subjects including the principle (and practicality) of blockchain immutability and the Internet of Things (IoT), along with reviewing the latest trends and challenges. This session provides a fresh and dynamic view that moves the discussion around emerging technology to another level.
Chairperson: Ben Robinson – Chief Strategy Officer, Temenos
Panellists:
- Matthew Britton – Director, BCS Consulting
- Adrien Treccani – Chief Executive Officer, Metaco SA
- David Bannister – Principal Analyst, Ovum
- Jordan Brandt – CEO, Inpher
- Darryl Proctor – Product Director – Payments, Temenos
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Preparation for Payments Services Directive 2 (PSD2) must be made to bring down costs for consumers and open up competition at a challenging time. And as this applies to all transactions that start or finish in the European Economic Area, the challenge is worldwide. But to succeed, challenges must be turned into opportunity. Banks with the right tools enabling rapid and cost effective integration will be in a position to ensure their customers’ demands for this new world of fast and secure open access are met. The monetisation of API’s is key. In this panel discussion, Nordea, ABN Amro, Inpher, Temenos and the Open Bank project explore how banks can not only comply but profit, using especially designed solutions, to truly benefit from open banking and PSD as a whole.
Chairperson: Ben Robinson – Chief Strategy Officer, Temenos
Panellists:
- Asif Khan – Manager, Solution Architecture, International Core Banking, ABN Amro
- Mikko Paivinen – Enterprise Architect, Nordea
- Simon Redfern – CEO, TESOBE / Open Bank Project
- Jordan Brandt – CEO, Inpher
- Kanika Hope – Strategic Business Development Director, Retail & Corporate Banking, Temenos
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.
Enhancing the Customer Experience
What if we could show you your most valuable customers – and tell you they were at risk of leaving – before they left? Watch this video to see how our combination of core banking, customer analytics and multi-channel capability combined can allow you to have a single view of your customer, with intelligent analytics applied to it, allowing you to target customers with offers that are appropriate and relevant to them – at the time and place they want to see them.