What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
Change programs fail to achieve their goals. Where there’s employee resistance and lack of management support. Use TLC Engine to engage everyone, across your whole organization in the change process.
Help your teams and brace and understand the transition they’re going through. The more engaged your team the lower the attrition rate. A stronger acceptance of changes helps to generate a positive return on your investment.
TLC Engine is a single, comprehensive training solution able to cover complete end-to-end processes, including manual steps and other systems or software. Greater return on investment, Change Management.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
As you recruit for your IT transformation project, TLC Engine becomes an invaluable digital learning tool.
TLC Engine comes preloaded with standard operating procedures for the modulus you have licensed.
Those responsible for the delivery of your transformation project can rapidly get up to speed, regardless of their previous experience with our Temenos projects and modules, critical for the opening stages of your implementation.
And all our standard Temenos project training collateral is available in TLC Engine to support the digital learning process. To check your teams are on the right track you can use TLC Engine to test their understanding with a certification tool.
With these valuable tools the team can understand the system functionality before they get involved in build or customisation discussions.
And beyond the opening stages of the project, TLC Engine becomes a comprehensive training repository, excellent for managing attrition levels and an up-to-date solution for future on-boarding.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
Get TLC Engine and you get everything. Get your whole team up to speed on the standard operating procedures for your chosen Temenos products, and get access to our standard Temenos product training collateral, to support the digital learning process.
To make sure your teams are on the right track, use TLC Engine to test their understanding with a certification tool.
See, Learn and understand complete end-to-end processes, including manual steps and other systems or software. All in one location with TLC Engine.
Functional product knowledge, Certification tools. A single solution. TLC engine.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
Extract from ‘Digital Banking: the opportunity for wealth managers’. As featured in Business reporter and The Telegraph Online.
Transcription
Let’s look at those customer expectations you talked about. How do they differ across the industry, because obviously you have high net worth individuals on one hand, you’ve got retail investors and of course you mentioned the younger generation as well.
Yes, so it’s clearly the needs are different. The top-end client has much more complex needs. The emphasis being very much on the personal relationship and the quality and the breadth of service.
But that said, there is common ground and I think that people across the board today are familiar with today’s digital mega trends, the immediacy of service, the personalization, the convenience of anywhere anytime access that is the new standard in today’s world.
Top end clients are no different. So I think that wealth managers they need to be aware of this.
They need to look at new ways of segmenting their customers beyond simply assets under management, and to have the right offers in place to deal with the different degrees of digital readiness of their customers.
One example is a success that we find with some robo-advisor solutions now coming to the market and offering investment management services to the masses for the first time.
Coming along with digital solutions that really respond to some of these new customer expectations.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
Extract from ‘Digital Banking: the opportunity for wealth managers’. As featured in Business Reporter and The Telegraph Online
Transcription
I want to talk a little bit more about these hybrid advisory, that system, because obviously it’s a big question is where does the wealth manager fit into that?
The relationship between the top end client and their RM is fundamental. The trust is very important. I don’t see that going away, but that said I think hybrid advisory solutions will become the evolving standard, because they tend to provide the best of both worlds.
So on the one hand, yes having self-service capability in place where appropriate, but freeing up the advisors time through the automation to focus on higher added value activities, onboarding more clients or spending more time with those top end clients.
So, it’s really I think the model that provides the flexibility to adapt the service level across the client spectrum.
Furthermore, the ways that we interact are changing and I think top end clients will expect today to be notified through digital channels about events on their portfolio that may require their attention and to stay in touch with their RM using things like video chat technology, more quickly, more easily than they might have been able to do in the past.
In this way we can see technology really actually supporting and enhancing the RM customer relationship.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
Extract from ‘Digital Banking: the opportunity for wealth managers’. As featured in Business reporter and The Telegraph Online.
Transcription
Robo advisors are certainly grabbing their headlines at the moment, but is that something that should be cause for concern for wealth managers?
Well, we think wealth managers need to look at this as an opportunity. The Robo advisor market is still a young market.
It will evolve, and public awareness about Robo advisors is still growing, so it’s important to recognize as well that Robo advisors it goes beyond simply the new FinTech solutions really targeted for retail customers. It’s really about streamlining investment management, so combining automation with straight-through processing.
So, yes there are the new solutions that have grabbed the headlines, but as we move up the client tiers we find these being combined with access to an RM into hybrid solutions, as well as being deployed internally for RM’s to facilitate the generation of investment advice.
Wealth managers need to look at this as an opportunity, also perhaps to target new segments and we see some financial institutions traditionally focused on the top end of the market rolling out solutions towards the lower end as well.
Robo advisor type solutions should really be a cornerstone of any wealth manager’s digitization strategy.
It’s about leveraging the automation and the technology that is key, and then having that solution in place that base in place which can then be extended with more capabilities as these become available.
So, using customer data, adding analytics and artificial intelligence to further enhance and support the investment management process.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
With the Academy, we are developing Temenos’ next generation of Sales champions. We are in fact focusing on 5 key roles: Sales, Marketing, Functional Business Solutions, Technical Software Solutions and Channels & UX Business Solutions. This amazing journey will start in the heart of Europe, in Luxembourg in September 2018 where all selected candidates from all over the world will come together for an extensive training lasting 3 to 6 months depending on the role you have been selected for.
The Academy provides banking knowledge, industry knowledge as well as Temenos product knowledge. Soft-skills training is also a key element of the program. Finally, our DNA and Values are embedded in the Academy: People Power, Customer Core, Inspire Better, See Different, and Operate Responsibly. After the journey in Luxembourg, each trainee is going back to his/her respective location to continue the training by working with senior Sales, Business Solutions and Marketing colleagues.
By joining the Academy, you would get the best in class training and embark upon a transformational journey with Temenos. You would enlarge your network with colleagues from all around the world and fast track your career.
What will we gain by making the investment in TLC Engine? This video explains how TLC Engine provides clear ROI by actively engaging resources during your change, reducing attrition levels & providing an improved level of service to your customers
The traditional wealth management model has been unchanged for years: a personal service underpinned by years of specialist experience. Not anymore. Just as in many other industries, digital technology is starting to play a role in improving customer choice, and helping wealth managers enhance and support their existing business and take advantage of new opportunities to offer new services.
Discover how our platform helps financial institutions navigate change, embrace new opportunities, and deliver smarter, faster banking. Together, we embrace the future of finance – Leading Banking Forward.
