Temenos Infinity – Digital Front Office

Omnichannel Banking

Eliminate the silos from the digital banking experience. From a single platform, cover all channels, all banking sectors, and all core or back-office systems. Design once and cover mobile apps, web and branch experiences, then extend to conversational banking.

Product Overview

Omnichannel - Smiling woman on couch with laptop

Unified Experience Across Silos

Temenos Infinity creates a single customer experience that unifies disparate back-office silos, all from a single platform. API based connections integrate multiple disparate back-office systems into a unified experience and a common marketing catalog of available products. With Temenos Infinity, there are no more separate experiences for different products.

Single Customer View

Bankers now have a 360-degree view of their customer,
including full account history, transactions, and
integrated CRM data. Analytics-driven recommendations
are also included to fuel product upsell. Activity in any product area is reflected in the single customer view, giving bankers the visibility to offer the best guidance for their client.

Omnichannel - Server

Core Independent

Temenos Infinity is independent of core banking systems.
Omnichannel banking uses APIs to support multiple
vendor cores, internally built systems, and Temenos T24
Transact
. Hosting can be based in the cloud or on-premise.

Omnichannel - Smiling man with phone

Account Aggregation

Give customers a dashboard to manage all finances connected to aggregation services. Temenos Infinity account aggregation makes your bank app the center of their financial world.

Automated Wealth Advice

Temenos Infinity now includes Robo-Advisor capabilities within the omnichannel banking feature options. Designed the mass-affluent market sector, Robo-Advisor helps clients structure and manage their investments alongside routine account transactions. And with Goal-Based Investing, clients can tailor their savings, spending, and investments to achieve financial targets.

Embedded Banking Through Conversation

Customer experience is the differentiator that sets banks apart. Understanding customer goals and needs, even before they do, and designing contextual experiences that add value to their lives is the vision of tomorrow. Meeting your customers wherever they are with personalized banking experiences, seamlessly embedded into their lives is the expectation.

White Paper and Report

Omnichannel Banking Brochure

As digital journeys become more complex, customers demand fast and low friction service on the channel of their choice. This means a key requirement of any digital transformation is to deliver an omnichannel, customer-focused experience.


Latest News

Blog

2018 Top Banking Trends Guide: Mid-Year Update

Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.