Unified Experience Across Silos
Temenos Infinity creates a single customer experience that unifies disparate back-office silos, all from a single platform. API based connections integrate multiple disparate back-office systems into a unified experience and a common marketing catalog of available products. With Temenos Infinity, there are no more separate experiences for different products.
Single Customer View
Bankers now have a 360-degree view of their customer,
including full account history, transactions, and
integrated CRM data. Analytics-driven recommendations
are also included to fuel product upsell. Activity in any product area is reflected in the single customer view, giving bankers the visibility to offer the best guidance for their client.
Temenos Infinity is independent of core banking systems.
Omnichannel banking uses APIs to support multiple
vendor cores, internally built systems, and Temenos T24
Transact. Hosting can be based in the cloud or on-premise.
Give customers a dashboard to manage all finances connected to aggregation services. Temenos Infinity account aggregation makes your bank app the center of their financial world.
Automated Wealth Advice
Temenos Infinity now includes Robo-Advisor capabilities within the omnichannel banking feature options. Designed the mass-affluent market sector, Robo-Advisor helps clients structure and manage their investments alongside routine account transactions. And with Goal-Based Investing, clients can tailor their savings, spending, and investments to achieve financial targets.
Embedded Banking Through Conversation
Customer experience is the differentiator that sets banks apart. Understanding customer goals and needs, even before they do, and designing contextual experiences that add value to their lives is the vision of tomorrow. Meeting your customers wherever they are with personalized banking experiences, seamlessly embedded into their lives is the expectation.
As digital journeys become more complex, customers demand fast and low friction service on the channel of their choice. This means a key requirement of any digital transformation is to deliver an omnichannel, customer-focused experience.
Hear results from our 4th annual research study evaluating the quality and coverage of digital customer acquisition for 60 large and mid-size banks.
Mobile account opening took another big jump in the 2019 report, the 4th annual survey of banking digital sales capabilities worldwide.
We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.
Learn the customer experience design trends that leading banks around the world are implementing in order to improve customer onboarding!
Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.