I have 30 years’ experience in banking and technology, focused purely on User experience. Having started as a developer at Lloyds Bank am now a thought leader in the space of digital engagement where I coined the term “single brain” – a vision of how to automate customer engagement for the digital era.
Banking Channels History Customer interaction and channels preferences have experienced significant changes over time and are constantly evolving and expanding across all industries, including banking. To consolidate customer satisfaction and…
Conversational interfaces are gaining momentum both in banking and pretty much every other industry. However the landscape of technology to support can be confusing and complex. The framework pictured here…
Whilst mobile, cloud, big data and social (Gartner’s nexus of forces) have stolen the limelight in being transformative, a relatively silent storm has been brewing in the world of API’s.…
