With digital engagement becoming a focus of both financial institutions and consumers alike, what is the future of bank branches? Will mass closures occur to reduce operating costs or will the functionality of branch offices be rethought to humanize digital delivery? A new study provides some clarity.
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A new Temenos survey of global banking executives has found that 65% believe branch-based banking will be “dead” within five years, up from 35% in 2018, with the sharpest increase in Europe and North America.
Banks to Move Online and Form Customer-Centric Digital Ecosystems Within Five Years, Finds Economist Intelligence Unit Report for Temenos
Almost two thirds (65%) of global banking executives believe that the branch-based model will be “dead” within five years, up from 35% four years ago.
Temenos Welcomes Industry Leaders and Rising Stars of Fintech to Make Banking Better, Together at TCF Online 2021
TCF Online 2021 is the flagship event in banking with keynotes from PayPal, Barclays and Varo, plus over 50 live and on-demand sessions and 50 industry speakers
Derek Corcoran, Chief Experience Officer at Temenos, talks through the findings of the latest Economist report, the changes we’ve seen in the banking sector due to Covid-19, and how banks can humanize their digital interactions with customers.
Mick Fennell, Business Line Director – Payments, Temenos , speaks during EBAday 2020 about the impact of Covid-19 on businesses and processes, the regulatory impact, and how it has impacted deadlines for industry initiatives.
Bank customers like challenger banks for financial empowerment but worry about their security and privacy, according to an analysis by the Economist Intelligence Unit (EIU).
New Competitive Threats Pressure Banks in North America to Respond to Changing Customer Demands, Reveals Study by the Economist Intelligence Unit Released by Temenos
North American bankers sense danger more than most from new entrants to their market, according to a global retail banking survey released by Temenos (SIX: TEMN), the banking software company. The Economist Intelligence Unit (EIU) report, A Whole New World: How technology is driving the evolution of intelligent banking in North America, conducted on behalf of Temenos, reveals changing customer behavior and demands as one of the biggest trends that will impact retail banking in North America.