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The Edge Singapore – Is the future of banking invisible?

Easy-to-use, personalised, and seamless — these are what consumers expect of services from any organisation today. For banks, delivering such services require more than just digitising their existing offerings. Instead, they will need to relook at their business models and embrace the concept of the invisible bank.

Legacy Infrastructure Challenges in Banking

Despite recognizing that customers want and expect convenient, relevant, seamless, frictionless, personalized, and instant experiences, some institutions remain reluctant to move on from the legacy infrastructures that prevent them.