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Blog, October 24, 2019

Temenos – Company

Please note that Kony DBX is now a part of Temenos.

Temenos Infinity Engage enables banks and credit unions to deliver customer intimacy at scale. Be there for customers when and where they need it by building a relationship beyond transactions – turning small talk into big picture conversations. For more information, visit https://www.temenos.com/us/products/infinity/engage/.

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Blog, October 24, 2019

Temenos – Company

People, Not Products, are the Future of Banking, Finds Economist Intelligence Unit Report for Temenos

A new report by the Economist Intelligence Unit published today by Temenos (SIX:TEMN), the banking software company, reveals that four in five bankers (81%) believe that financial institutions will seek to differentiate themselves on customer experience rather than on their products and services in the next four years. The report underscores the importance of customer experience, as changes to customer banking behavior triggered by the pandemic create long-term structural changes.

Media Coverage

The Financial Brand – Future of Branches Debated in a Transformed Digital Ecosystem

With digital engagement becoming a focus of both financial institutions and consumers alike, what is the future of bank branches? Will mass closures occur to reduce operating costs or will the functionality of branch offices be rethought to humanize digital delivery? A new study provides some clarity.

2018 Outlook | Cloud, AI and innovations on the financial crime front

Media Coverage

Open Banking Expo – Banking execs predict ‘death’ of branches

A new Temenos survey of global banking executives has found that 65% believe branch-based banking will be “dead” within five years, up from 35% in 2018, with the sharpest increase in Europe and North America.

Related Resources

New Economist Intelligence Unit Report: Demanding More

What are banks’ top strategic priorities when it comes to customer experience? What customer-related technologies are they investing in? And what actions are banks taking to keep up with consumer demands for more inclusive and socially conscious banking? Download the report to find out.

New Economist Intelligence Unit Report: Advanced Technologies Will Revolutionize banking

Before the Coronavirus crisis, retail, corporate and private banks were already under pressure from Big Tech firms and Payment players. They needed to transform their technologies and cultures to create engaging digital experiences. With the effects of the pandemic, the need for transformation is now even greater.

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