The survey respondents were geographically diverse: 25% were drawn from Europe, 25% from the Asia-Pacific region and almost 18% were from North America. This year’s survey had our highest ever representation from emerging markets, with approximately 16% of respondents from Latin America and 16% from Africa and the Middle East.
By the size of their employer, the respondent base is evenly split. Half work for parent groups with assets over US$10bn, the other half work for smaller organizations, including co-operatives and community banks. In terms of seniority, 51% are at C-suite level and 10% are board members.
A fifth (20%) of respondents work in finance roles, over 10% work in general management roles and 9% work in IT. Marketing, sales and customer service constitute 16% of the base. A further 6% of respondents work in information and research and 5% in research and development.
In addition, in-depth interviews were conducted with 20 senior executives and experts from banks, FinTech companies and security advisers.