Every small and medium-sized enterprise (SME) business needs a business banking partner. SMEs want to experience a straightforward process that is quick and convenient for them, allowing them to focus more of their time and energy on what matters most for their business.
Nowadays digital channels are increasingly being used alongside the traditional approaches. Therefore, it’s important from a bank’s perspective that they are investing in modern, digital platforms that enable them to give their SME customers exactly what they want and need in order to win their business.
This must-read research by Vanson Bourne shows that having digital onboarding options is a key factor in SME customers’ loyalty towards a bank.