The survey is part of a global research program on retail banking, which includes in-depth interviews with retail banks, fintechs, and regulators from North America, Europe, Africa, and the Middle East, Asia-Pacific, Latin America.
Read the full report to find out what Nordea, Nationwide Building Society, Varo Money, Volt Bank and Vancity amongst others are thinking about digital banking, innovation strategies and investment focus.
Download this report to find out where retail banks are focusing their priorities and digital investments, key highlights include:
- Open banking is seen as a true opportunity; four in ten banks see their business models evolving towards becoming a digital ecosystem;
- Three in five respondents expect banks to deploy more computing power in the public cloud by 2025 than they currently deploy in all the private cloud data centers;
- New technologies like AI, machine learning, and blockchain have replaced changing customer behavior and demands as the key driver of strategic thinking at banks around the world in the short (36%) and longer-term (42%).