Digital Banking Made Human

with Jim Marous

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Named as one of the most influential people in banking, Jim Marous discusses the changes we’ve seen in customer behavior since the pandemic and presents great examples of digital engagement, and gives advice to banks on how they can humanize their customer experience in a digital world.

Joining him on our virtual stage, Chris Parker, Co-CEO of Partners Federal Credit Union, will talk about how the credit union that serves the Walt Disney Company has created ‘magical experiences’ for its members.