End-to-End Business Banking Customer Journeys
Temenos Infinity creates outstanding customer experiences across acquisition, origination, omnichannel client services, marketing, and retention, independent of the core banking system in place.
Cut Business Onboarding Time
Drastically cut the time and costs to onboard your SME customers. Digital onboarding reduces errors, revisions, and pended applications. Most importantly, it increases customer satisfaction and strengthens their relationship with their bank.
Speed KYC & AML Data Capture
Reduce client friction and back-office process by digitizing critical compliance data capture, choosing from over 100 FinTech integrations in the Temenos Marketplace. Cut weeks from business client onboarding to increase customer satisfaction and begin generating revenue sooner. Respond to new KYC regulations such as FinCEN with automated identity capture and reporting.
Reduce Time to Market
Make complex business banking journeys a reality in three to five months, not years. Respond now to customer demand, ahead of the competition. Business onboarding, origination and digital banking are complex, but Temenos Infinity has the workflow, business logic and integration capability to make digital business banking a reality now when your market needs it.
Conversational Banking is the latest customer-centric digital innovation that the industry needs to take notice of. Banks and other financial institutions need to start thinking about putting in place the necessary processes and technology to consolidate customer satisfaction and advocacy.
Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.
Digital identity is a problem for many financial services organizations because there are no standardized formats for digital credentials.
CWB Financial Group partners with Temenos to deliver personalized, world-class digital experience for business owners
CWB Financial Group (TSX:CWB) takes another step forward as a disruptive force in Canadian financial services today with the selection of Temenos (SIX:TEMN), the leader in banking software, to deliver a seamless end-to-end digital banking experience for small- to medium-sized business owners. CWB will be the first bank in Canada to offer a differentiated digital banking experience powered by Temenos Data Lake with Explainable AI (XAI) capabilities. The combination of Temenos Data Lake and industry-leading, cloud-native, cloud-agnostic Temenos Infinity, also selected by CWB, will give the bank’s core business-owner clients an intuitive world-class digital experience. CWB’s clients will also benefit from valuable, transparent and fully-informed insights into their financial activities gleaned from AI automated decisions.
We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.
Temenos is a good choice for banks looking for state-of-the-art business capabilities, forward-looking architecture, and a vendor willing to co-design with them,’ states the report