Temenos Infinity – Digital Front Office

Temenos Infinity Retail

Removes the complexity of day-to-day banking activities and puts people in control of their financial lives. The solution provides a complete digital platform for retail banks covering the entire customer lifecycle delivering digital applications and outstanding customer experiences across every channel.

Why Temenos Infinity Retail?

Power Customer Engagement

Connect and build lasting relationships with new and existing customers. Bring value to their lives with personalized insights and offers based on spending habits across any channel through data analytics. Use AI models to identify patterns in the customer base to prevent customer attrition.

Why Temenos Infinity - Girl applies for an account on mobile phone.

Deliver Outstanding Customer Journeys

Be where your customers are and deliver a compelling omnichannel user experience. Engage and delight your customers with consistent journeys across every device and channel. Differentiate yourself from the competition and increase brand value.

Accelerate Growth

Accelerate your business growth by rapidly onboarding customers, driving product growth through cross-selling and increase revenue by capitalizing on new market opportunities.

Customer Retention - Happy customer with tablet

Increase Agility

Get to market fast with an extensive repository of ready to go features. Have the freedom to align the open and flexible platform of Temenos Infinity to your digital banking architecture. Use any cloud platform of your choice and elastically scale on demand. Simplify the connectivity to any core banking system and implement changes fast while managing application development time and costs. Leverage advanced micro-services and APIs to create your banking apps.

Create Smart Digital Experiences

Create frictionless, personalized and secure banking experiences to increase customer satisfaction. Use data analytics, AI and smart banking capabilities to provide actionable customer insights. Drive stronger customer engagement and loyalty through a multi-channel strategy from native mobile apps, web apps, branch to advanced interfaces like conversational banking and wearable devices.

Go Beyond Banking

Thrive in a world of open banking and FinTechs by easily integrating to 3rd party systems or leverage pre-built integrations from the Temenos Marketplace. Create your own digital ecosystem and aggregate data from external providers to deliver value added services and open innovation to your clients.

Measurable Success

9 Months

9 months to go live in 26 countries – HSBC

4.6 star rating

From 2.2 to 4.6 star rating in app stores – Partners FCU

Product Overview

Omnichannel Banking

Enable mobile apps, web, wearable, conversational banking and branch experiences. Start fast with over 125 out-of-the-box features for retail banking.

Onboarding & Origination

Capture more customers with outstanding digital experiences that increase satisfaction and drive revenue. Temenos Infinity Retail gives your bank the agility to create dynamic products, support instant decisions and increase speed to market.

Real-Time Campaigns

Personalize the banking experience and dynamically identify opportunities for increased revenue and engaging experiences.

Money Management

Make your banking app the point of focus for your customers’ financial lives, with account aggregation, saving goals, transaction categorization with insights and budgeting. From understanding and managing their personal finances to paying bills and scheduling transfers.

Engage App

Temenos Infinity Engage is a mobile financial messaging tool that helps communicate and build 1:1 relationships between bank staff and customers using a social messaging app that is familiar and comfortable to users.

Scalable Cloud Native

The solution is highly scalable and is built using cloud-native and cloud-agnostic technology. This means that it can elastically scale up and down as required by the varying volumes of concurrent users, while allowing for efficient and resilient operation.

Core Agnostic

Temenos Infinity Retail is independent of the core banking system. The solution uses APIs to support multiple vendor cores, internally built systems, or Temenos Transact. Hosting can be based in the cloud or on-premise.

Distribution Services

API-driven microservices in Temenos Infinity Retail allows separation of distribution from manufacturing, increasing agility and speeding time to market for apps built both by financial institutions themselves and by Temenos and its partners.

You’re In Good Company

White Paper

Conversational Banking and the Banking Experience

Conversational Banking is the latest customer-centric digital innovation that the industry needs to take notice of. Banks and other financial institutions need to start thinking about putting in place the necessary processes and technology to consolidate customer satisfaction and advocacy.

Latest News

European Mid-Size Banks Must Seize The Trends and Modernize Now

Temenos and IBSI’s white paper, Modernizing Banks in Europe Technology Trends and Challenges for Small and Mid-sized Banks, points out that with revenue slowing down, the emphasis is now, more than ever, on cost efficiency, better risk management, and building a resource-light digital platform for servicing customers.

Upcoming Events

Temenos TCF Online 2021

TCF Online will bring the key announcements, customer insights and the latest software demonstrations from Temenos direct to your screen in this 2-day interactive, online-only and free to attend virtual event.

Temenos LevelUp: 10 Tips for a Highly Effective Onboarding Experience

Developing a successful onboarding experience can seem daunting but it doesn’t have to be. In this webinar, we will take you through 10 of the most important practices to follow when designing and improving your digital banking sales journeys, and how to successfully deliver a customer experience with minimum disruption.

Building Societies Annual Conference

Join us in Liverpool at the BSA Annual Conference in 2021 to meet our experts and discover how Temenos is helping clients around the globe take on some of the industry’s biggest challenges and opportunities