Unified Experience Across Silos
Temenos Infinity creates a single customer experience that unifies disparate back-office silos, all from a single platform. API based connections integrate multiple disparate back-office systems into a unified experience and a common marketing catalog of available products. With Temenos Infinity, there are no more separate experiences for different products.
Single Customer View
Bankers now have a 360-degree view of their customers,
including full account history, transactions and
integrated CRM data. Analytics-driven recommendations
are also included to fuel product upsell. Activity in any product area is reflected in the single customer view, giving bankers the visibility to offer the best guidance for their client.
Temenos Infinity is independent of core banking systems.
Omnichannel banking uses APIs to support multiple
vendor cores, internally built systems and Temenos T24
Transact. Hosting can be based in the cloud or on-premise.
Give customers a dashboard to manage all finances connected to aggregation services. Temenos Infinity account aggregation makes your bank app the center of their financial world.
Automated Wealth Advice
Temenos Infinity now includes Robo-Advisor capabilities within the omnichannel banking feature options. Designed the mass-affluent market sector, Robo-Advisor helps clients structure and manage their investments alongside routine account transactions. And with Goal-Based Investing, clients can tailor their savings, spending and investments to achieve financial targets.
Embedded Banking Through Conversation
Customer experience is the differentiator that sets banks apart. Understanding customer goals and needs, even before they do, and designing contextual experiences that add value to their lives is the vision of tomorrow. Meeting your customers wherever they are with personalized banking experiences, seamlessly embedded into their lives is the expectation.
Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.
‘Temenos is a good choice for banks looking for state-of-the-art business capabilities, forward-looking architecture, and a vendor willing to co-design with them.’ Temenos was named a leader among Digital Banking…
In February-March 2018 The Economist Intelligence Unit, on behalf of Temenos, surveyed 400 global banking executives about the challenges retail banks expect to face between now and 2020, and the strategies they are deploying in response.
In the fast-paced world of technology, the idea of minimum viable product (MVP) is a common application development technique to rapidly deliver a new product with sufficient features. However, we’ve taken a completely different approach to how we deliver solutions.
Salvadoran challenger bank Banco Azul chose Temenos software to support its growth strategy in El Salvador, and expand its digital banking reach.
We highlight the top customer pain points during the onboarding process and propose steps your bank can take to improve customer onboarding and experience.