Unified Experience Across Silos
Temenos Infinity creates a single customer experience that unifies disparate back-office silos, all from a single platform. No more separate experiences for different products.
Single Customer View
Bankers now have a 360-degree view of their customer, including a full account history, transactions and integrated CRM data. Analytics driven recommendations are also included to fuel product upsell.
Give customers a dashboard to manage all finances. Make your app the center of your customers’ world by connected to aggregation services such as accounts, transactions, and payments) for multi-vendor integration.
Temenos Infinity is independent of core banking systems. Omnichannel banking uses APIs to support multiple vendor cores, internally built systems and Temenos Transact. Hosting can be based in the cloud or on premise.
Embedded Banking Through Conversation
Customer experience is the differentiator that sets banks apart. Understanding customer goals and needs, even before they do, and designing contextual experiences that add value to their lives is the vision of tomorrow. Meeting your customers wherever they are with personalized banking experiences, seamlessly embedded into their lives is the expectation.
Conversational Banking is the latest customer-centric digital innovation that the industry needs to take notice of. Banks and other financial institutions need to start thinking about putting in place the necessary processes and technology to consolidate customer satisfaction and advocacy.
As online and mobile banking has become the primary banking interaction channels for many consumers, banks must increasingly invest their efforts and resources into keeping up with the latest trends…
In the fast-paced world of technology, the idea of minimum viable product (MVP) is a common application development technique to rapidly deliver a new product with sufficient features. However, we’ve taken a completely different approach to how we deliver solutions.
Salvadoran challenger bank Banco Azul chose Temenos software to support its growth strategy in El Salvador, and expand its digital banking reach.
We highlight the top customer pain points during the onboarding process and propose steps your bank can take to improve customer onboarding and experience.