Client Servicing
Industry-leading, automated software offering powerful control over servicing account holders and managing risk for North American banks and credit unions.
Fast, Consistent Performance
Break-through yesterday’s challenges, leveraging intelligent automation and configurable workflows to streamline processes and boost operational speed. Strategically route accounts to the right team members every time to penetrate collection call queues or exceed SLAs with consistency.
360° Accountholder Views
See the full picture from a single source with instant views of each accountholder’s complete portfolio – no more toggling between systems. Temenos Infinity brings it all into one convenient location so you can focus on delivering great service.
Measurable Results
Be confident you are delivering fast, reliable white-glove service. Temenos Infinity equips you with the advanced analytics and reporting / performance-monitoring tools needed to ensure your operations are running efficiently, accountholders are satisfied, and that nothing is missed.
Complete Control of Change
We know that change is inevitable. Processes are always evolving and your software platform must be able to adapt – fast. Temenos Infinity products are quick to launch and easily user-maintained through intuitive business rules, drag-and-drop configurations, and third-party integrations.
Supporting Products
Temenos Infinity Engage
A mobile app that puts a banker in everyone’s pocket. Combining mobile technology with specially trained associates, the Engage platform allows customers to choose their own personal financial expert.
Temenos Infinity Service
Increase satisfaction and cultivate lasting relationships with every service interaction.
Temenos Infinity Collections
Reduce delinquency, increase efficiency and boost collections efforts, all while streamlining internal processes and protecting income.
Temenos Infinity Recovery
A dedicated recovery solution designed to further collection results and uphold accurate accounting. Whether charging-off, collecting on or outsourcing accounts – Temenos Infinity Recovery effectively keeps delinquent accounts from falling into the void.
Latest News
Leveraging technology to manage wealth during extended periods of volatility – TheWealthNet
Eric Mellor, Wealth Management Strategist at Temenos, discusses the implication of Covid19 and that it is during the most challenging times that wealth managers are best able to demonstrate the true value they can add to their client relationships.
How to Delight Your Customers
“Tomorrow morning, when you look in the mirror after you’ve gotten up, just write — put it in lipstick or whatever you want on the mirror — just put ‘delight my customer’.” – Warren Buffett
For Banks – The Customer Should Come Second!
There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.
