Temenos Infinity – Digital Front Office

Client Servicing

Industry-leading, automated software offering powerful control over servicing account holders and managing risk for North American banks and credit unions.

Fast, Consistent Performance

Break-through yesterday’s challenges, leveraging intelligent automation and configurable workflows to streamline processes and boost operational speed. Strategically route accounts to the right team members every time to penetrate collection call queues or exceed SLAs with consistency.

360° Accountholder Views

See the full picture from a single source with instant views of each accountholder’s complete portfolio – no more toggling between systems. Temenos Infinity brings it all into one convenient location so you can focus on delivering great service.

Measurable Results

Be confident you are delivering fast, reliable white-glove service. Temenos Infinity equips you with the advanced analytics and reporting / performance-monitoring tools needed to ensure your operations are running efficiently, accountholders are satisfied, and that nothing is missed.

Complete Control of Change

We know that change is inevitable. Processes are always evolving and your software platform must be able to adapt – fast. Temenos Infinity products are quick to launch and easily user-maintained through intuitive business rules, drag-and-drop configurations, and third-party integrations.


Supporting Products

Temenos Infinity Engage

A mobile app that puts a banker in everyone’s pocket. Combining mobile technology with specially trained associates, the Engage platform allows customers to choose their own personal financial expert.

Temenos Infinity Collections

Reduce delinquency, increase efficiency and boost collections efforts, all while streamlining internal processes and protecting income.

Temenos Infinity Recovery

A dedicated recovery solution designed to further collection results and uphold accurate accounting. Whether charging-off, collecting on or outsourcing accounts – Temenos Infinity Recovery effectively keeps delinquent accounts from falling into the void.

Latest News

Blog

Can E-Money and Traditional Payments Institutions Survive the Onslaught of Big Tech?

Big Tech firms (like Google, Amazon, Facebook and Apple) are eying up the payments space enthusiastically. Anyone who attended Sibos last year would have seen the signs that Big Tech is rapidly moving into the places that E-money Institutions (EMIs) presumed was their fundamental niche. This position will get more competitive! These firms are likely to have a big impact on payments. They have put their brands foremost and are using payments to boost on-platform engagement and commerce, reinforcing their importance in consumers’ lives.


Upcoming Events

Temenos Community Forum

Temenos TCF Online 2021

TCF Online will bring the key announcements, customer insights and the latest software demonstrations from Temenos direct to your screen in this 2-day interactive, online-only and free to attend virtual event.
Event

Top 5 Retail Banking Trends and Priorities in 2021

The pandemic significantly altered the priorities of retail banks, as they had to adjust to digital-only delivery of services, a remote work environment, and an acceleration of digital banking transformation. Learn how to adjust to these shifts in trends and priorities with Brian Abele, Senior Vice President, Product Management at Temenos and Jim Marous, co-publisher of The Financial Brand.