Client Servicing
Industry-leading, automated software offering powerful control over servicing account holders and managing risk for North American banks and credit unions.
Fast, Consistent Performance
Break-through yesterday’s challenges, leveraging intelligent automation and configurable workflows to streamline processes and boost operational speed. Strategically route accounts to the right team members every time to penetrate collection call queues or exceed SLAs with consistency.
360° Accountholder Views
See the full picture from a single source with instant views of each accountholder’s complete portfolio – no more toggling between systems. Temenos Infinity brings it all into one convenient location so you can focus on delivering great service.
Measurable Results
Be confident you are delivering fast, reliable white-glove service. Temenos Infinity equips you with the advanced analytics and reporting / performance-monitoring tools needed to ensure your operations are running efficiently, accountholders are satisfied, and that nothing is missed.
Complete Control of Change
We know that change is inevitable. Processes are always evolving and your software platform must be able to adapt – fast. Temenos Infinity products are quick to launch and easily user-maintained through intuitive business rules, drag-and-drop configurations, and third-party integrations.
Supporting Products
Temenos Infinity Engage
A mobile app that puts a banker in everyone’s pocket. Combining mobile technology with specially trained associates, the Engage platform allows customers to choose their own personal financial expert.
Temenos Infinity Service
Increase satisfaction and cultivate lasting relationships with every service interaction.
Temenos Infinity Collections
Reduce delinquency, increase efficiency and boost collections efforts, all while streamlining internal processes and protecting income.
Temenos Infinity Recovery
A dedicated recovery solution designed to further collection results and uphold accurate accounting. Whether charging-off, collecting on or outsourcing accounts – Temenos Infinity Recovery effectively keeps delinquent accounts from falling into the void.
Latest News
No Relief for Dotting Your I’s and Crossing Your T’s
Regulatory Compliance expert, Shelly Nicholl, walks through “hot topics” of criticism for this examination period.
Temenos names Joaquin De Valenzuela Muley to lead digital banking growth with Temenos Infinity
Former Salesforce executive to lead Temenos’ SaaS digital banking business line and support customer success
Extracting Explainable Value from Artificial Intelligence
The latest Economist Intelligence Unit (EIU) report: ‘Overseeing AI: Governing artificial intelligence in banking’ sponsored by Temenos, takes a deep dive into the complex world of Artificial Intelligence (AI). Like many new technologies before it, AI is still at the stage where it has to prove itself to be useful to bank customers. There is still healthy scepticism in the minds of customers around the use of AI by banks, and it will take time for that to be broken down.
