Client Servicing
Industry-leading, automated software offering powerful control over servicing account holders and managing risk for North American banks and credit unions.
Fast, Consistent Performance
Break-through yesterday’s challenges, leveraging intelligent automation and configurable workflows to streamline processes and boost operational speed. Strategically route accounts to the right team members every time to penetrate collection call queues or exceed SLAs with consistency.
360° Accountholder Views
See the full picture from a single source with instant views of each accountholder’s complete portfolio – no more toggling between systems. Temenos Infinity brings it all into one convenient location so you can focus on delivering great service.
Measurable Results
Be confident you are delivering fast, reliable white-glove service. Temenos Infinity equips you with the advanced analytics and reporting / performance-monitoring tools needed to ensure your operations are running efficiently, accountholders are satisfied, and that nothing is missed.
Complete Control of Change
We know that change is inevitable. Processes are always evolving and your software platform must be able to adapt – fast. Temenos Infinity products are quick to launch and easily user-maintained through intuitive business rules, drag-and-drop configurations, and third-party integrations.
Supporting Products
Temenos Infinity Engage
A mobile app that puts a banker in everyone’s pocket. Combining mobile technology with specially trained associates, the Engage platform allows customers to choose their own personal financial expert.
Temenos Infinity Service
Increase satisfaction and cultivate lasting relationships with every service interaction.
Temenos Infinity Collections
Reduce delinquency, increase efficiency and boost collections efforts, all while streamlining internal processes and protecting income.
Temenos Infinity Recovery
A dedicated recovery solution designed to further collection results and uphold accurate accounting. Whether charging-off, collecting on or outsourcing accounts – Temenos Infinity Recovery effectively keeps delinquent accounts from falling into the void.
Latest News
Temenos and Canadian Western Bank Break the Boundaries of SME Banking with an Explainable AI Digital Banking Solution
Temenos Virtual COO offers open banking-driven data aggregation with real-time insights for SME owners to take control of their business growth, ultimately enabling smarter funding
Can E-Money and Traditional Payments Institutions Survive the Onslaught of Big Tech?
Big Tech firms (like Google, Amazon, Facebook and Apple) are eying up the payments space enthusiastically. Anyone who attended Sibos last year would have seen the signs that Big Tech is rapidly moving into the places that E-money Institutions (EMIs) presumed was their fundamental niche. This position will get more competitive! These firms are likely to have a big impact on payments. They have put their brands foremost and are using payments to boost on-platform engagement and commerce, reinforcing their importance in consumers’ lives.
Ireland’s Croí Laighean Selects Temenos SaaS to Create Credit Union of the Future
Temenos front-to-back software-as-a-service will help Croí Laighean to close the technology gap with the big banks to attract a new generation of members and drive growth
