Dharmesh Mistry
Chief Digital Officer, Temenos
I have 30 years’ experience in banking and technology, focused purely on User experience. Having started as a developer at Lloyds Bank am now a thought leader in the space of digital engagement where I coined the term “single brain” – a vision of how to automate customer engagement for the digital era.
Latest articles from Dharmesh Mistry
The Road to Conversational Banking
Banking Channels History Customer interaction and channels preferences have experienced significant changes over time and are constantly evolving and expanding across all industries, including banking. To consolidate customer satisfaction and…
The Landscape In Conversational Banking
Conversational interfaces are gaining momentum both in banking and pretty much every other industry. However the landscape of technology to support can be confusing and complex. The framework pictured here…
What Hotels Can Teach Banks
As they recast themselves to cater to millennials, hotels are finding new ways to serve this tech-savvy, highly social generation.
Time to Realign the Back End of Banking With the Front
Banks have been investing in bolt-on, front-end services for a number of years to give the impression of a modern, digital operation.
Getting the right focus on API’s to transform banking
Whilst mobile, cloud, big data and social (Gartner’s nexus of forces) have stolen the limelight in being transformative, a relatively silent storm has been brewing in the world of API’s.…