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Temenos names Joaquin De Valenzuela Muley to lead digital banking growth with Temenos Infinity

Former Salesforce executive to lead Temenos’ SaaS digital banking business line and support customer success

Temenos Infinity is used by over 650 banks helping them transform their customer experience and increase digital revenues by up to 5x

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Temenos – Company

GENEVA, Switzerland – OCTOBER 28, 2020 – Temenos (SIX: TEMN), the banking software company, today announced that it has appointed Joaquin De Valenzuela Muley as Senior Vice President and Business Line Director for Temenos Infinity. Joaquin will lead the global sales and business development of Temenos Infinity, the market-leading digital banking SaaS product. Joaquin will report directly to Jean-Michel Hilsenkopf, Chief Operating Officer at Temenos.

Temenos has seen strong demand for Temenos Infinity across challengers and incumbent banks. The company has recently invested over US$1 billion to acquire leading US-based SaaS companies Kony and Avoka to accelerate its digital banking capabilities. Temenos Infinity is the leading SaaS omnichannel digital banking product, covering customer engagement from acquisition and onboarding to origination and account servicing, through to long-term retention. More than 650 clients are using Temenos Infinity including HSBC and Regions.

Joaquin joins Temenos from Salesforce, where he led the Financial Services Industry business in EMEA and Latin America for the last five years. He also led the 2017 launch of Salesforce’s Financial Services Cloud in those regions. Prior to Salesforce, Joaquin held leadership positions at Oracle for 16 years within the Industry Financial Services Unit. During his 20+ years’ experience, he has worked with retail and corporate banks and wealth management firms around the globe, including top financial institutions like BBVA, Bradesco, CaixaBank, Deutsche Bank, JP Morgan Chase, Standard Bank and UniCredit. He has supported banks as they move forward with their transformation initiatives in areas such as digital transformation, customer engagement, omnichannel, retail payments and core systems. 

Joaquin De Valenzuela Muley, Business Line Director, Temenos Infinity, said: “It’s not often in your career that you have the opportunity to join a company that is having such a transformative impact on a specific industry. Digital banking and SaaS are the future and I’m looking forward to being part of that alongside everyone at Temenos. I am excited about joining the Temenos family, that is a trusted advisor to banks and helping make them successful, transform their businesses, and put their customers at the center of everything they do.”

Max Chuard, Chief Executive Officer, Temenos, said: “I am delighted to welcome Joaquin to Temenos. We’re committed to expanding our sales leadership and support teams around the world to meet the needs of our growing customer base. We are seeing great customer demand for digital banking and SaaS and we expect this trend to continue. Joaquin is an inspirational and experienced business leader who will ensure we continue to build strong relationships with our customers and help us accelerate our growth in digital banking.” Temenos Infinity helps banks succeed in the New Normal. It drives exceptional, personal customer experiences by combining digital technology with a human touch. With its advanced analytics, it drives customer acquisition and digital banking engagement, enabling financial institutions to increase digital revenues 5x and cut customer onboarding time by 75%. Financial institutions that use Temenos Infinity report a 20% higher Net Promoter Score. The SaaS product is recognized by top analyst firms Gartner, Forrester and Omdia as the leading digital engagement platform. Temenos recently won the IDC FinTech Rankings Real Results award with Temenos Infinity for its deployment at Atlantic Union Bank.

Temenos Press Contacts

Jessica Wolfe & Scott Rowe

Temenos Global Public Relations

Alistair Kellie & Andrew Adie

Newgate Communications for Temenos

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