Turning to expert support can yield huge dividends even for the most experienced IT teams. Standard Bank had used Temenos core banking solution for two decades, but struggled with data archiving and lengthy COB processes. A two-week engagement and full healthcheck from Temenos Performance Optimisation services revealed smarter ways of working to help the bank make the most of its ongoing IT investments. After resizing the files for archiving, the Temenos team streamlined the COB processes to achieve valuable time savings totalling more than 30 hours a month.
“Having used the system for around a decade, we thought we understood the system very well. While Temenos specialists confirmed our views, we also realised that we had a lot more to learn. The specialist knew the system inside out and much better than we did.”Abdul Razac, Head of IT