In Ireland and beyond, the events of 2020 have had a lasting impact on consumer interactions with financial service providers. Previously, Croí Laighean customers preferred to talk person-to-person in a branch; now, 80 percent of interactions are online. For Croí Laighean, the new challenge is how to create a digital presence that rivals the banking giants and emerging fintechs. To achieve this, the credit union will replace its legacy, on-premises systems with an agile model using Temenos community banking solution delivered as a Software-as-a-Service offering. Hosted by Microsoft Azure, the solution will enable Croí Laighean to automate processes and eliminate the cost and complexity of managing infrastructure. The rich functionality will enable the credit union to deliver outstanding digital experiences and personalized services, helping it to compete with larger operators.
“We are delighted to partner with Temenos to transform our digital banking capability. The Temenos platform puts us on a par technologically with the world’s biggest banks. The move from on premise software to Temenos SaaS was a strategic decision that will set us up for success long into the future.”Paul Kennedy, CEO, Croí Laighean